Customer Service/ Data Entry/ Pharmacy Technician/ Medical Assistant
Resume:
*** ********* **. ***-*. Oshkosh, WI *****
Cell: 818-***-****
~ E-mail: **********@*****.***
La Shauna N. Allen
Objective
Seeking a position where I may utilize my skills, education and ability to lead to contribute towards helping achieve company goals and to maximize efficient patient/customer care.
Work experience
11/2015- 10/2016 Medimpact Dierect: Mail Order Pharmacy
Certified Pharmacy Technician:
Accurately scan and process incoming prescriptions, via mail, fax or electronically received
Contact medical personnel to obtain new prescriptions or to validate missing or conflicting information.
Accurately scan and input checks received via incoming mail for daily electronic deposit.
Process credit card payments.
Provide excellent customer service by contacting patients to inform of prescription status, assist with registering accounts in the online patient portal, answering all questions to the best of my ability under Pharmacist supervision.
7/2015- 11/2015 KFORCE Staffing: Medimpact Direct (PBM)
Certified Pharmacy Technician:
Accurately scan and process incoming prescriptions, via mail, fax or electronically received
Contact medical personnel to obtain new prescriptions or to validate missing or conflicting information.
Accurately scan and input checks received via incoming mail for daily electronic deposit.
Process credit card payments.
Provide excellent customer service by contacting patients to inform of prescription status, assist with registering accounts in the online patient portal, answering all questions to the best of my ability.
9/2013-7/2015 CVS/CMK Phx, AZ
Tech II Front End Operations: Physician Services
Assist with contacting multiple doctors’ offices (approx. 8/hr) to verify prescriptions and process them.
Accurately enter approx. 60 prescriptions / hour.
Take roughly 40-60 calls /day from multiple medical offices and/or in- house departments to assist with conflicts on specific medications to get the conflicts corrected, processed and shipped out in a timely fashion.
8/2012-8/2013 Medwise Partners Phx, AZ
Assistant Underwriter:
Accurately de-crypt and prepare applications designed specifically for multiple Insurance companies to process individual insurance applications.
Efficiently input gathered application information into client specific databases.
Thoroughly complete phone interviews as part of the clients underwriting process, following client specific guidelines to cover extensive medical history for applicants seeking individual insurance coverage.
Properly document and save each audio recording to applicants’ records.
Safely encrypt information gathered during phone interviews to send back to the client.
Accurately process roughly 193 applications a month.
03/2012- 6/2012 Aerotek Staffing Agency Phx., AZ
SXC/Informed Rx
PA Specialist I:
Received inbound calls from health care professionals requesting to initiate prior authorizations for specific medications.
Followed specific criteria to process prior authorizations for Georgia and Tennessee Medicaid members.
Processed 25-30 faxed prior authorizations requests daily.
12/2011 – 2/2012 Medix Staffing Agency Sottsdale, AZ
McKesson: Reimbursement Specialist
Make outbound calls to multiple insurance companies to verify patient eligibility and prescription drug coverage.
Input information gathered into patients Chart.
Verify and initiate prior authorizations for specialty medications.
4/10- 7/2011 Tri-City Cardiology Mesa, AZ
Back Office Medical Assistant
Accurately record patient vital information; blood pressure, weight, pulse.
Prepare rooms for patient examinations
Run EKG's
Prepare and educate patients on how to operate holter monitors.
Accurately download information recorded on holter monitors
Refill electronic prescription requests from multiple pharmacies
Prepare all needed paperwork for multiple Physicians next day clinic.
Provide excellent customer service by showing care and concern to my patient’s needs.
Accurately update patient demographic information in NextGen EMR system
5/09- 4/10 Desert Valley Family Medicine Chandler, AZ
Medical Assistant - B/O
Accurately record patient vital information; Blood pressure, weight, height
Prepared treatment rooms for patient examinations
Authorize drug refills and provide prescription information to pharmacist
Clean and sterilize surgical instruments and dispose contaminated supplies
Prepare and administer medication as directed by physician.
Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Run EKG, ABI, and PFT tests on patients.
Assist with minor surgical procedures under Physician suspervision.
2/08-9/08 Wal-Mart Neighborhood Pharmacy Mesa, AZ
Certified Pharmacy Technician
Received refill requests for prescriptions from patients and medical practitioners
Accurately recorded information into patient profiles
Efficiently retrieved, counted, or poured prescription medications provided a pharmacist verifies accuracy of the final product prior to dispensing the medication to the patient.
3/07-8/08 Wells Fargo Auto Finance Tempe, AZ
Loan Servicing Specialist II
Generated reports of all monetary activity within the department on a day-to-day basis.
Created, disbursed, and balanced funding checks
Corrected discrepancies on loans to assure receipt of accurate monetary disbursement
Processed payments, collection statements, loan cancellations, post booking errors, ACH stops, and retraction of funds
In charge of collecting data within the department and creating reports to determine the average allowable time needed to complete a specific task.
Responsible for creating learning workshops within the department, organizing fund raisers.
3/02-3/04 Sav-On Pharmacy Westlake Village, CA
Certified Pharmacy Technician
Provided superior customer service under the supervision of licensed pharmacists, performed tasks related to the preparation and distribution of prescription medication(s) in compliance with company policies and procedures.
Received refill requests for prescriptions from patients and medical practitioners
Accurately recorded information into patient profiles
Efficiently retrieved, counted, or poured prescription medications provided a pharmacist verified accuracy of the final product prior to dispensing the prescription medication to the patient.
Adjusted to a fast pace environment where I learned to think and move quickly to maintain a steady, in-sync pace with the Pharmacist to accurately fill roughly 400 prescriptions daily.
Education:
2015- Current Ashford University San Diego, CA
Bachelor of Science Degree Program (online)
Major- Health Information Management
2008 - 2009 Pima Medical Institute, Mesa, AZ
Medical Assistant Certificate
2003 Simi Valley Career Institute, Simi Valley, CA
Pharmacy Technician Certificate
Internship:
5/09-7/09 Desert Valley Family Medicine
Accreditation:
Pharmacy Technician Certified Board
Skills:
Type 45-50 WPM
Microsoft Word
Power Point
Excel
Shaw / Rumba
Windows
Lotus
NextGen
CARE 360
E-Cardio
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