Suvarchala Maramganty

** ******* **** ***** ****: 905-***-****

Brampton, ON. L7A 2H6 Cell: 647- 787- 3161

E-mail: acylqk@r.postjobfree.com

Summary of Skills

Customer service specialist!

Strong communication, organizational, and leadership skills

Ability to work in a team environment or independently

Exceptional attention to detail.

Software knowledge: Windows, Microsoft Office Works, Excel, Word.

Excellent customer service and problem-solving skills

Experienced multi-tasking abilities and focus.

Excellent research and organizational skills.

Thorough knowledge in data management functions and booking procedures

Skilled at managing time bound assignments and meeting deadlines productively

Ability to maintain accuracy and quality in work and managing details

Superior adaptability skills that help adjust to changes in a fast paced environment

Job Profile

Customer service Coordinator July 2009 -Till date

Able Translations and Transportation

Over 4 years’ experience in providing excellent client services by responding in a timely and accurate manner.

Hands on experience in team-building and training

Demonstrated ability to fill orders and implement cost reduction strategies

Responsible for maintenance of existing and new client’s information in the data base.

Maintain an efficient records management system.

Administer Service Level Agreements with interpreters.

Confirm arrangements with the person requesting an Interpreter and record on database.

Greatly skilled in complaint handling and resolution techniques.

Customer Service Coordinator Jan 2008 –Jun2009

Stericycle Inc.

Setup new account for customers.

Entering all orders accurately, Receiving and sending fax, filing.

Update customer profile as requested by sales/customer service departments.

Process requests regarding changes to customer status. (Inactive, Admin. Hold)

Enter Manifest numbers and service codes into customer accounts.

Answering inbound and outbound calls as needed.

Provide assistance and coaching to other CSR's, as required

Technical Team Member July 2004–Dec 2007

Glaxo SmithKline

Working in packaging of the drugs on an assembling line – sorting /checking, inspection.

Supplying components to the line performing end of line tasks

Performed day to day production transaction in SAP

Assisted in reconciliation at the end of line run and in investigation of quality deviation reports (QDR) and quality incident reports ( QIR)

Participating in GMP, cleaning, ensuring 100 % compliances to GMP and complying with EHS Regulations.

Helping in cleaning of equipment.

Educational Credentials

Masters in Sciences -Majored with Mathematics-India.

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