Technical Support Social Media

Reynaldo Nevarez

*** ***** **** **.

Hurst, TX **053

817-***-****

*******@*******.***

Objective

To seek a challenging position where I can put my knowledge and ability into practice.

Experience

Blueprint Consulting Services, Irving, TX March 2014-June 2016

Social Media Support

Provide support for questions/issues via Twitter and Facebook.

Provide accurate and timely resolution and follow up to make sure the issue is resolved.

Answer questions about various Microsoft products and services on social media.

Monitor and maintain multiple queues.

VMC Consulting Corporation, Irving, TX June 2007-March 2014

Xbox Support Engineer

Act as secondary response for technical support.

Provide complex products, including escalated issues, mainly to end users, along with developers and corporate customers.

Provide support via telephone, written correspondence, and electronic media.

Provide technical training, coaching and mentoring to other engineers.

Crescent Processing Company, Dallas, TX August 2006-January 2007

Technical Support

Receive inbound and make outbound calls in a call center environment.

Assist merchants with their billing statement inquiries.

Assist and train new agents.

Maintain high quality support.

Languages

Fluent in Spanish/English

Education

High School Diploma

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