Project Manager
Resume:
Michael Newton
www.linkedin.com/in/michaelpnewtonhttp://www.linkedin.com/in/michaelpnewton
McKinney, TX 75070
*****************@*****.***
Summary
** ***** ** ******* ********** & 16 years in I.T. Experience includes providing direction and leadership for planning, implementation, and resource management. Places an emphasis on follow-through, accountability, and maintaining proper scope & mission clarity. Has a widely applicable skill set that has helped direct multiple phases of project-based efforts and maintain service level agreements.
Education
Bachelor of Science in Business Administration, concentrated in Management Information Systems
University of Texas at Dallas
Associate of Arts in General Studies
Brookhaven Community College
Current Certifications
PMP - Project Management Professional
Project Management Institute
CEP - Cloud Essentials Professional
CompTIA
Cloud Technology Associate
Cloud Credential Council
ITIL Foundation v2011
EXIN
Six Sigma Green Belt Professional
VMEdu
Scrum Fundamentals Certified
VMEdu
Kepner-Tregoe Foundation – Problem Solving and Decision Making
Kepner-Tregoe, Inc.
Other Notable Certifications
CCNA - Cisco Certified Network Associate
May 2013 - May 2016
CCENT - Cisco Certified Entry Networking Technician
May 2013 - May 2016
Professional Experience
Project Manager
Cisco Systems
Richardson, TX
December 2014 – January 2017
A project manager specializing in datacenter and compute infrastructures supporting Cisco datacenters.
■Implements enterprise infrastructure including physical servers, cloud & managed virtual machines, routers, switches, firewalls and storage into data centers as a service for managed hosting clients
■Deploys active-active, active-passive computing environments between data centers with high availability and redundancy
■Deploys wireless networking infrastructure including 3702 access points, RM3000M security modules, and coordinates with electrical vendors to install low voltage cabling and mount access points
■Deploys CIsco UCS technology including 6296 Fabric Interconnects and 5108 blade chassis’, and B200-M4 server blades for bare metal, virtual, and hybrid UCS cluster implementations
■Deploys SAN infrastructure including NetApp FAS8080 and CIsco MDS 9706 switching for Fiber Channel protocol storage area networks
■Deploys top of rack, end of row, (OOB) out of band management, and core switching including Nexus 5548, 5596, and 3945 switches
■Conforms to TIA-942 standards including (ER) Entrance Rooms, (MDA) Main Distribution Areas, (HDA) Horizontal Distribution Areas, (ZDA) Zone Distribution Areas, and (EDA) Equipment Distribution Areas
■Coordinates with (ISP) Internet Service Providers to order and receive WAN circuits and cross connect and extend circuits into the data center.
Project Manager
Verizon
Dallas, TX
September 2010 – November 2014
A strategic program/project manager, implementing IaaS, hosted enterprise infrastructure, cloud computing, and conducting datacenter migrations. Manages contracted deliverables with shared internal resources in a weak matrix organization.
■Gathers requirements, resources, dependencies, and durations for project work
■Regularly meets with client project managers, IT managers, and IT directors to report project updates and risks
■Coordinates with cloud/storage teams to implement Cisco UCS clusters, NetApp Storage Arrays, and VMware virtualization technology.
■Implements enterprise infrastructure including physical servers, cloud & managed virtual machines, routers, switches, firewalls and storage into data centers as a service for managed hosting clients
■Deploys active-active, active-passive computing environments between data centers with high availability and redundancy
■Coordinates with Database Administrator (DBA) team for SQL and Oracle database implementations
■Coordinates with Network Engineering teams for LAN/WAN implementations including VLAN configurations, load balancer VIP & RNAT creations, and firewall rule-set configurations
■Coordinates with server engineers to build clustered Windows and Oracle RAC systems using Red Hat Linux Enterprise and Windows 2008 Server R2 operating systems
■Coordinates with data center engineers for install and troubleshooting of HP DL360, DL380, and DL385 servers, Oracle/SUN 6450 & 6270 blades, Sun Blade 6000 chassis, Cisco ASA 5550 firewalls, and Cisco 1841 routers
■Coordinates with storage engineers for deployment of RAMSAN (SSD memory arrays), NetApp FAS2020, FAS2040, FAS3210, and Dell Equallogic PS5000s & PS6000s.
■Deploys log aggregation and Intrusion detection systems (IDS) using Tripwire and Snare client software.
■Coordinates with Professional Services division to coordinate data migration efforts using over-the-wire copy, forklifting, VM cloning using PlateSpin software, and data replication using DoubleTake software and log shipping for SQL databases and Oracle Data Guard for ORA databases.
Information Management Senior Specialist
Xerox
Dallas, TX
June 2005 – September 2010
Served in dual roles as IT technical support to end users and project manager for various software and hardware rollouts. Promoted in March 2008 to supervisor.
■Deployed Microsoft SCCM Client 2007 to full US enterprise of over 10,000 assets in coordination with software consultants, server engineers, and field support technicians
■Created MS SharePoint and IBM Lotus QuickPlace B2B website for documents repository
■Led project execution of RIM BlackBerry handheld OS upgrade and data migration spanning over 8,000 devices
■Led field IT support team to inventory 98% of all (10,000) client assets with physical barcodes and data entry
■Led project execution to deliver Lenovo dual monitor w/ ATI Catalyst software functionality to a select client of 150 user spanning 7 cities in coordination with key stakeholders
■Simultaneously coordinated project execution to deliver BIOS security to 10,000 IBM and Lenovo mobile computers and virus software upgrades to 10,000 desk side computer assets enterprise wide
■Developed and implemented home office workstation setup program for telecommuting workers
■Led team of server and desktop technicians in various server maintenance operations including hard drive capacity expansion, UPS removals, whole server replacements and data wipes
■Managed 10+ support technicians to 95% SLA success rate for break/fix occurrences, hardware refresh, customer satisfaction and inventory metrics
■Executed 150-person rollout of digital transcription devices with user instructions
■Participated in Lotus Notes upgrade from version 6.0 to 8.0.
■Led a tent card development project from planning to closure to ensure contract adherence and customer satisfaction
IT Support Specialist
Computer Sciences Corporation
Dallas, TX
January 2005 - June 2005
■Performed hardware and software technology refresh projects for 300-person scope
■Disconnected, moved, and reconnected IT infrastructure for 10-person office physical move including switch, router, and resource and fax server
■Supported IBM Lotus Notes version 6.5, Windows, MS Office break/fix issues
■Tech refreshed Dell and IBM desktop and laptop computers
■Deployed MS Windows XP operating system and data migration from Windows NT
IT Field Support Technician
Dex Media
Dallas, TX
February 2004 – November 2004
■Conducted office-to-office moves frequently involving dozens of technicians and upwards of 250 users
■Performed operating system refresh and migration involving Windows 2000 and Windows XP
■Performed data migrations of pertinent user data including Microsoft Exchange/Outlook 2000 system files.
Notebook Repair Team Supervisor
Arrow Electronics
Carrollton, TX
February 2001 – February 2004
Arrow acquired off-lease Dell computer systems, and repaired/refurbished them for sale to the public. I managed the laptop refurb area which was set up as a production assembly line with various stations employed for various duties. Adjustments were made on the fly depending on several variables including: % workforce available, % resources available and the condition of product as it comes to us. These were worked in batches (hundreds at a time) which required frequent changes in strategy.
■Managed 10+ employees whose duties include repair, QA, and packaging
■Made adjustments to production line based on available resources to ensure maximum product output
■Created MS Access reports for individual and overall production
■Held weekly team meetings introducing new guidelines and procedures
Dell Support Technician
Stream Global Services
Carrollton, TX
July 2000 – February 2001
■Provided application and hardware support via telephone for Dell PC end-users
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