Customer Service Computer Science

Ann Jackson

Watkinsville GA, 706-***-****, ************@*****.***

SUMMARY Degreed IT professional offering over 15 years programming experience in manufacturing, distribution and finance application environments. Tackles each aspect of the system development lifecycle from initial requirements through integration and production.

EDUCATION

University of South Carolina, Spartanburg SC

Bachelor of Arts, Information Technology

Greenville Technical College, Greenville SC

Associate of Arts, Psychology

Awards

Scholarship from Computer Science department at USCS

National Collegiate Computer Science Award Winner - U.S. Achievement Academy

Member of Phi Theta Kappa Honor Society

National Dean's List

TECHNICAL

Software: Siemens EBM MES, JDE, Php, DHTML, HTML5, Javascript, Python, Jquery, AngularJS, Powerbuilder, Delphi, Delphi 5 CGI, Visual Basic, C#, XML, NullSoft installation software, Microsoft Visio

O/S: Windows, Ubuntu Linux, Unix

Database: Oracle, MySQL, SqlServer, Sybase Adaptive Server, Borland Database Engine, PostgresSql, MS Access, dbase

EXPERIENCE

May 2015 Baxalta, Social Circle GA

to Dec 2016 Programmer/Analyst

Project Green Design: From conference room to production line. Developed PIs (Process Instructions) with SIEMENS EBM SUITE including the JDE suite and Sql Server for a new pharmaceutical built to produce immunoglobulin. Taught super-users to use EBM and guided them through OQ testing and validation. Advanced PIs through the testing and validation process with engineering and operators. MES Consultant for Documentation Business Systems Analyst who reviewed documents for completeness and accuracy.

Oct 2014 Digital Insight, Athens GA

to Mar 2015 TS ENGINEER

Worked as a contractor for financial institution application upgrades using XML, Unix, VI, SQL Informix, Pivotal, P4 versioning software and a proprietary DB.

May 2013 Tucker Door and Trim, LLC, Monroe GA

to June 2014 PROGRAMMER/ANALYST

For this small, family-owned and operated manufacturer and distributor of building products, worked as the sole programmer improving web applications.

Created Customer Service Request using MVC C#, jquery, and knockout js. App for capturing images on devices and uploading them to server so management can approve or disapprove them.

Created Pricing Management Tool to help upper management determine what prices to charge to make the desired profit margin.

Using Umbraco CMS, located and added > 200 door images for online selections and printed catalog.

June 2006 Padgett Business Services, Athens GA

to Feb 2013 PROGRAMMER/ANALYST

Padgett is a franchisor of small business consulting franchises. Worked at the head office as a "Jill-of-all-trades" writing custom applications, installing servers/software/databases and providing technical support to users and franchisees.

Using Ubuntu, Apache web server, LDAP, MYSQL, AJAX, PHP, CSS and Javascript, converted Legacy Program to a Home Office Portal: The portal has a user-based menu, friendly data-entry and related management reports.

State Unemployment forms for Businesses: In a proprietary software package written in PowerBuilder, automated state unemployment forms for all 50 states and maintained software for state-by-state compliance.

Administration: Administrator for NetPortal which is a secure, encrypted file exchange used between Home Office and Franchisee.

Financial Reporting: Customized balance sheets, income statements, and other financial reports in Thompson Reuters tax and accounting suite to accommodate a customized chart of accounts for different business entities and some state-specific requirements. Supported SQL Server installation for end-users on various operating systems.

Miscellaneous: Assisted with escalated computer support issues. Installed cloud backup software on a variety of operating systems: Win Server 2008 and 2003, Win 7 32- and 64-bit, Win XP Pro. Designed installations scripts for deploying various Windows applications with NullSoft.

March 2001 Hoover Treated Wood Products, Inc., Thomson GA

to May 2006 PROGRAMMER/ANALYST

Reporting to the IT Director in the 4 person IT Department of this building products manufacturer, built a variety of applications and evaluated different kinds of databases including PostgreSQL, SQL Server, and MYSQL for price, speed, ease of implementation. Projects include:

Intranet-Based Order Entry: Using PHP, Javascript, AJAX and XML HTTP Request, converted legacy-based order-entry system to create a dynamic, user-friendly intranet-based pricing component.

Detailed Status Sheet: Using PHP, Javascript, Pervasive SQL and Mysql, developed a scheduling tool that allowed production and sales see the location of individual items on orders as they moved through the inventory movement system. Automatically updated items as they moved through the system while allowing users to modify as needed. Developed system, trained users, modified to implement specific needs and added reports.

Physical Inventory System: Using PHP, Javascript, Pervasive Sql and Mysql, was Project Lead in building a physical inventory system which included supervision, determining specs, coding, testing, training, and implementation on this interactive intranet application.

Delivery Ticket Automation, Using PHP, dynamic Javascript, web-based print automation and local print automation via XML dataset, automated the Delivery Ticket System. Includes download into a local Delphi.exe, with print feature unseen to users.

Automatic Treating System: Console-based Delphi program that logs into various servers and downloads production data from MS Access tables. Processes and posts downloaded data for inventory movement transactions and emails users at various sites with links to production reports.

Reporting: Corporate Financials, Accounting, Sales, Production, Payroll, Shipping, Export: Version Intranet based using either Delphi 5 CGI with Report Builder or PHP scripting with automated PDF builders.

Data warehousing: Using various combinations of Delphi 5, PHP, Pervasive SQL, MYSQL with logging/email notifications.

June 2000 GE Supply, Greenville, SC

to Mar 2001 CO-OP PROGRAMMER

Automated order-entry process using Visual Basic and MS Access, saving 8-12 hours per order.

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