Information Systems, System Administrator/help desk

Sami Islam

Sugar Hill, GA *****

******.***@*****.***

Professional Profile

Systems Administrator with a Bachelor’s degree in Business Information Systems. Currently working in the U.S. Embassy Beijing's Information Systems Center, while also completing my Master’s degree in Computer Information Systems from Boston University. Completed certification in Security+. I have experience in using Microsoft exchange server 2012 to manage active directory. Setting up new user accounts, workstations, servers, mailboxes, and shared drives. I have Monitored servers and computer usage on SPLUNK, while also monitoring network performance on internal based intranet site. I have experience with imaging workstations, printer installation, DHCP reservation, hard drive installation, and general troubleshooting in hardware, network and server with an extensive knowledge with Sharepoint and Powershell. Required daily communication with end users to help solve every day IT related issues while also required to work 24x7 on call support during assigned weeks. Qualifications

Masters of Science in Computer Information systems: Boston University;

o - Concentration: Web Applications Development. ETC: Spring 2017.

CompTIA Security+ Certification

Microsoft Exchange Server + Active Directory Users and Computers

Computer Hardware, Network, Server troubleshooting

Experience with Splunk: Monitoring and assessing failed logins, event logs, vulnerability and performance.

Use of PowerShell to create automated tasks (daily checks, updates, and installations).

SQL management studio 2012.

Solarwinds (Network monitoring tool)

Use of remote tools:

o VMWare

o Remote desktop connections.

Systems administrator of large-scale systems (300+ users) o PKI-Smart Card login/Password managing.

o Creation of daily users and employees. (Email/Accounts on Exchange Server)

Sami Islam

Sugar Hill, GA 30518

******.***@*****.***

Experience

1. Assistant Systems Manager (Requires Top Security Clearance) February 2015 to Current

U.S. Embassy – Beijing

Administer systems and software installs/maintenance. Exchange account/E- mail creation + deletion and transfer. Password/PKI smart card management. Assess security issues within the embassy. Maintain servers and database. Answer user inquiries regarding computer software and hardware operation. Set up equipment for employee use. Install and perform repairs to hardware, software and peripheral equipment, following design and installation specifications. Conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support. Monitor systems and ticket queues. Proficient with the following administrative tools on Microsoft Exchange: Active directory Users, Computers and Groups, DHCP, and Print Management.

2. Pouch Room Coordinator (Required Top Security Clearance) October 2009 to March 2011

U.S. Embassy – Bangkok

Logistics - Data entry into centralized database. Oversaw scheduling for the day-to-day activities. Worked on daily inventory in an integrated management system. Reviewed and tracked customer orders. Required heavy lifting for pouch bags (over 40 kgs).

Education

MS : Computer Information Systems, 2015-Current

Boston University – Boston, Massachusetts.

BBA : Information Systems, 2011-2014. Status: Graduated. Assumption University – Bangkok Thailand.

Certification

CompTIA Security+ (2016): Verification code 3YV9RG4GNL41YTF0

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