Technical Support Engineer
Resume:
Davida "Dee" Jones
Raleigh, NC 27603
919-***-**** (c)
*******@*****.***
Experience:
Janurary 2014 to Present
Tantalus Cary, NC Technical Support Systems Engineer
Coordinate, supervise, and execute Tantalus Utility Network (TUNet®) deployments from initiation through delivery, including site surveys, installation, configuration, commissioning, and other associated details.
Solve complex product problems, train customers, and provide technical support for AMI/AMR network maintenance and deployment.
Work with internal departments such as Manufacturing, Sales and Marketing to coordinate product deliveries and communicate customer requirements.
Primary interface with our customers, intent on ensuring that Tantalus meets or exceeds expectations.
Lunix, Oracle, SQL, Regular expressions, Jira.
May 2009 – December 2013
Duke Energy (Contractor) Raleigh, NC Smart Grid/DSCADA Implementation
Implementation checkouts for new Telvent 3030 (Gateway/RTU) devices for substations. (DSDR)
Implementation checkouts for new SEL 351S feeder/breaker for pre-Gateway upgrades w/ quick trip controls.
Implementation checkouts for voltage reduction controllers Beckwidth and ICMI for the Smart Grid Implementation.
Implementation checkouts for reclosers (ABB/SEL,G&W), medium voltage sensors (PBI/ABB), low voltage sensors (PMI).
Create all data points and upload data points into SCADA system.
Created all processes and procedures for implementation of the Smart Grid.
Trained other in house technical support as well as field technical personal.
Duke Energy (Contractor) Charlotte, NC (4 Months) EMS SCADA Support
EMS application - AREVA and WEB FG Builder.
One-line drawings creation and quality control in Substation Editor thru AREVA.
Remote checkout SEL 351S feeder/re-closer/breaker with 50 and 51 inst. phase to ground controls.
Transmission remote checkout for EMS AREVA system. Point to point.
Trained other in house technical support as to create one-line drawings.
Power Flow data verification for DMS.
June 2007 - April 2009
LexisNexis Cary, NC Sr. Project Coordinator/Developer
Provide a combination of general technical administrative support, data process coordination and project support to a team that delivers products to customers worldwide.
Communicating with external departments, overseeing database update schedules; overseeing content flow from source to customer; scheduling and coordinating system processes; tracking of project schedules.
Assistant project manager to the Director of Engineering, by helping track technical projects from beginning to end.
Create and maintain schedules, resources and budget, keeping the Director up-to-date on status, managing project documentation and serving as the spot process expert.
Product development/maintenance/enhancements for Time Matters in Clarion, C++, VB .net, and C#
Good knowledge of SQL Server DB functionality and you to retrieve data and create views.
Jan 2002 - June 2007
ElectriCities Raleigh, NC EMS Engineer
Technical administration, operational functionality and integration of the SCADA/Telemetry System and components, DSM systems and components, and portions of the DG hardware and software.
Provide technical support, training, and problem resolution and ensure that changes and upgrades are performed with no or minimal impacts to operations.
Perform detailed programming tasks which include system and program design, coding, testing, debugging, display design and implementation, and documentation in C.
Design and creation of system databases and the development and integration of other databases into the SCADA/Telemetry, DSM and DG systems as required with MY SQL.
Project lead to for new technologies, to improve and evolve the SCADA/Telemetry to become more useful.
Provide on call operations of the Agency telemetry system - SCADA - 24/7 rotation
Networking with Frame, POTS, DNP, and MODBUS communications.
Excel AdHoc database forms/queries/reports, scheduled tasks, and embedded batch scripts.
Davida "Dee" Jones
June 2000 - September 2001
IBM RTP, NC Developer
Developer Consultant for IBM in level 3 router support.
Worked problems for router software in a UNIX environment and programming in C.
Solutions include TCP/IP, Frame Relay, IPSec, ISDN and Differential Services.
September 1999 - June 2000
IRC, Inc Cary, NC Software Developer
Moved Client/Server communications software modules from Windows NT to UNIX
Worked with daemons, threads, APPC, CPIC, Named Pipes, Sockets, and Registry - WIN32 API.
Installation - Oracle, Sybase on Windows NT and UNIX.
SQL embedded programming, and Pro*C compiling.
System administration for AIX RS6000.
June 1996 - August 1999
Nortel Networks Morrisville, NC Senior Software Engineer
Development of new software (Full Cycle)
Testing - Through regression testing
ISO9001 Documentation preparation - Created, revised, and approved
Software Tool support and development
April 1993 - February 1996
Massengill & Sons Inc. Garner, NC Office Manager
PC support, PC backups, payroll, accounts payable, accounts receivable, billing, managing health benefits for over 50 employees, bookkeeping, filing, receptionist, and customer liaison.
Supervised three office personnel.
February 1988 - January 1991
US ARMY, USA DENTAC Ft. Hood, TX Sergeant
4 years experience - Military service.
Advanced Individual Leadership Development Course - Graduated top 10% of class.
Supervised five dental technicians.
- 1991 -1995 US ARMY National Guard Durham, NC Sergeant
Education:
June 1983 - Dec. 1985 Stetson University Deland, FL
Transferred credits to Eastern New Mexico University
Jan. 1991 - Dec. 1992 Eastern New Mexico University Portales, NM
Earned Bachelor of Science Computer Science, Mathematics Minor Graduated with 3.54 GPA
Continued Education: Operating Systems:
Bioworks Certification UNIX (HP and AIX), Windows 95/98/ME/2000/XP, Windows NT, DOS, OS/2
Languages: Database Experience:
C, SQL, Clarion, XML, .ASP Microsoft Access, MySQL
Software Experience:
Microsoft Word, Excel, Power Point
Contact this candidate