Technical Support - Network Admin - Web Developer

SEPIDEH HOMAMI

Long Beach, CA, ***** / ******.*******@*****.*** / 818-***-****

Education:

B.S in Information Systems at Cal State University, Long Beach, CA (to be graduated by) April, 2017

A.A in General Science at L.A Pierce College, CA Spring, 2014

Technical Skills:

Operating Systems: Windows 2000/XP/7/8/10, Macintosh OS X 10.11 (and lower)

Proficient with Microsoft Office products: Word, Excel, Access, FrontPage, PowerPoint and Outlook

Experience with Dell workstations, expert in Microsoft Windows and Windows registry, knowledge of Antivirus and malware removal, security

Advanced computer troubleshooting skills and networking configuration (TCP/IP, FTP, Switch, Ethernet, WAP, etc)

Worked with programming languages C, C++, Python, HTML, CSS, JavaScript, SQL, jQuery, PHP

Adobe Photoshop, Abbys, Kurzweil, Oracle, AWS terminology, Wireshark, Visio, SQL +

Professional Work Experience:

Technical Support Assistant (Windows and Mac) Feb2016- June 2016

Academic Technology Services – California State University, Long Beach, CA

Duties: Support customers, computers and software for both Windows and Macintosh computers. Creating documentation and training materials for customers and technical team. Advanced software deployment. VMware workstations, Specops deploy, Specops gpupdate pro. Secure remote support using bomgar. Provide Image and windows installations for over 100 machines at the same time.

IT Help Desk Analyst

BELLA+CANVAS, Greater Los Angeles, CA Oct 2015- Feb 2016

Duties: Support computer users with installation of hardware/software and networking components, Remote-Assistance to Client (RDP, Logmein, Join.me), Administer help desk software, Imaging new systems using smartdeploy and acronics, Analyze and resolve incidents and requests regarding use of application software or hardware, Provide troubleshooting assistance and et resolution for users (Spiceworks), Active Directory Administration, Basic Managing and Maintaining a Microsoft Windows Server 2003 Network including Active Directory, Group Policy, Security groups, Distribution groups, VPN, DNS, DHCP, TCP/IP-Addressing

IT Assistant

IBACC Inc., Irvine, CA May 2015- August 2015

Duties: Assist with network and security management – DNS - Install and configure DHCP client/server, printer configuration, Provide user level training on daily applications used, Assist with end user system updates and monitoring, including: Patch management, spyware removal and testing, protection, ensuring backup of data files, Maintain and provide training on POS systems (Silverware).

IT Assistant/ Help Desk

SFSU Fiscal Affair help desk, San Francisco, CA Jan2014- Feb2015

Duties: Set up, maintain and troubleshoot computers, printers, internal and external hard drives, Install, upgrade, image, back-up and restore operating systems on Windows and Macintosh platforms, software installations, install RAM, technical support, Join computers to the domain/LAN network and map the share drive.

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