BREJION C. SILVA

**** ******** **

Lancaster, CA 93535

Phone: 661-***-****

acykzv@r.postjobfree.com

Objective

To secure a position with a well-established organization, which would utilize my prior skills in technology, and business, and allow me to further utilize my skills while acquiring new skills and abilities in either the field of finance or computing. Ability Summary

I hold 3 years of retail cashiering and customer service experience. I also hold over 5 years of combined call center experience. I have 2 years of experience with debt collections, and payment processing. I have 3 years of remote desktop troubleshooting. I can also type 60 words per minute. Employment History

Helpdesk Technician

10/2013 - 01/2017 Midori Services

Inc

1317 E Palmdale Blvd, Palmdale, CA

My primary duties as a helpdesk technician For Midori services include answering and troubleshooting technical issues, ticketing, and scheduling calls back for Multiple MSP contracts. Duties also include, responding to voicemail messages, and email messages during downtime, as well creating and approving RMA requests for defective products. Work often required the use of remote desktop use, cloud server installs, and software resets, the setup of VDI clients, printer ajdusments through AS/400 systems, network setups for commercial and residential locations, payment collection, call re-routing for message services, and product upselling.

Cashier

02/2012 - 05/2014 The Home

Depot

44226 20th St W,, Lancaster, CA

Duties include cashiering, returning items to thier isles, light store upkeep, assist with the special service desk creating and pulling orders, setting up will calls, and signing out pick-up in-store online orders. Parts of my duties include training new cashiers in returns, and cashiering. Additionally I was responsible for making copies of cashier dossiers for training purposes, and record keeping. Office Technician

09/2009 - 01/2012 Personel Plus 16933 Parthenia St Ste 200, Northridge, CA

Perform temp work for corporate office spaces such as Hub entertainment, Ulta beauty's HR office, and Cinadyn. Duties included answering phones, recording messages, and transferring calls. Running mail to appropriate departments, and light housekeeping. Performing customer service calling, maintaining and updating a database. Assisting with the processing of payroll checks, collating, stapling and filing documents.

Account manager

10/2006 - 10/2008 Countrywide Home

loans

Lancaster, CA

Filing, faxing, copying, mailing, and calling about mortgage payments as well providing debt counseling from within a call canter environment Cashier

06/2005 - 07/2006 Ross dress for less Palmdale, CA Cashiering, receiving store products from store stockroom, maintain store appearance and store articles, provide face to face customer service. Education and Training

Completion

Date

Issuing

Institution

Location Qualification Course of Study

06/2005 Antelope

Valley College

Lancaster,

CA

Associate's

Degree

Business

Computer

Information

sScience

Computer information sciences, Antelope Valley College, Associates in Arts

Honors & Activities

Can type 60 wpm (documented), Previously obtained a compTIA A certification

(expired 08/30/2016).

Additional Information

I am a customer service oriented, well driven individual. I'm a fast learner who can apply my knowledge accordingly.

References Available on Request

Contact this candidate