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Engineer Quality Assurance

Mesa, Arizona, United States
January 31, 2017

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*** *. ******** *** ****, Mesa, AZ, ***** 858-***-****

David P. Garthwaite

Career Summary

Test/QA Engineer with 18+ years experience will bring excellent leadership skills, collaborative teamwork abilities, and broad technical experience across full software development lifecycle.

Fully experienced with various test methods, including Scenario, Functional, System, Integration, Regression, and User Acceptance, including Agile/Scrum in an ITILv3 environment. Proven ability to quickly learn new concepts, software, and equipment. A collaborative team leader with excellent communication and interpersonal skills.


Mar 2001 – Mar 2016

SAIC, Inc.

San Diego, CA

Sr. Test Engineer

SAIC Enterprise Business systems focusing on ERP, HR, Finance, Accounting, Reporting, Timekeeping and Expense Reports (SAP, Costpoint, Deltek, PeopleSoft, Hyperion EPM, etc.) and interfaces with 3rd party vendors for Payroll, Stock, and Accounting (ADP, Mellon, Disability Benefits, etc.).

Lead test teams from IT and corporate business function areas in complete systems and integrations testing for enterprise systems upgrades or new systems implementation, coordinating with external vendors and downstream systems for complete end-to-end testing and business process validations.

Full Software Development Lifecycle experience. Waterfall, Agile/Scrum in an ITILv3 environment.

Advocate for end-user testing and analysis for business process validations.

Functional, Integration, System, User Acceptance, and End-to-End testing.

Testing mobile and web applications developed on Java, Visual Studio and .NET platforms.

Requirements Traceability Matrix from test plans and procedures ensuring requirement coverage.

Testing client/server distributed application structure, server and service request web applications, and layers tier structure.

Payroll and Accounting reporting systems, Hyperion EPM, HFM/FDM, Cognos.

3rd party vendor analysis; ADP payroll, Mellon & US Bank, Sedgwick disability, Accounts Receivable/Payable.

Payroll and Accounting system integration test and business process end-to-end validation.

Test/QA enterprise tools, including; HPQC, HP ALM, Loadrunner, QTP, Selenium.

Annual SOX recertification for user and system access, permissions and separation of duty conflicts.

Final Test and Defect resolution reporting. Recommendation to exit test and implement in production.

Lead geographically separated test teams. Coordinate test and defect resolution across time zones.

Manage project test artifacts and defect resolution, perform pre-audit review. Support auditing agencies review.

Business analysis and compliance audit for Payroll. Immediate Pay States, Multi-state tax withholding, Effective rate cal’c., pay rate/salary, comp/holiday leave, disability.

Business analysis and compliance audit for HR. New hire/re-hire, benefits packages, termination processing.

Post go-live follow-up, best practice and test process improvement analysis.

Provide FAQ’s and first tier troubleshooting processes for help desk staff.

Sep 1997 to Aug 2000

TriTech Software Systems

San Diego, CA

Quality Assurance Associate

QA Engineer in a software company that provides Computer Aided Dispatch (CAD) and incident management systems to Public Safety organizations domestically and internationally.

Create and execute test procedure for upgrade and new CAD systems and interfaces

Planning and delivering CAD system training to emergency medical dispatchers and 911 operators at new and existing customer sites.

Streamlined and enhanced the pre-delivery set up and configuration of CAD systems for customers.

Tier 2 support for the customer support team.

Feb 1995 to Sep 1997

American Medical Response, Inc.

Detroit, MI

CAD System Administrator/ Sr. Communications Officer

System Administrator for the TriTech Computer Aided Dispatch (CAD) system including vehicle console and GPS/GIS interfaces. Coordinate with TriTech on system support needs including upgrade schedules and new onsite training needs.

Manage computer, interface, reporting, and GPS/GIS systems. Maintain systems back-up operations.

Manage user and system accounts and permissions.

Developed standard operating procedures for all dispatch center employees.

Trained new and existing dispatch center employees.

Track emergency call locations and adjust vehicle prepositioning locations as necessary.

Track emergency call response time for compliance.

Prepared monthly usage and response compliance reports for upper management.

Source and recommend qualified vendors and contractors for dispatch center maintenance and enhancements.

Feb 1993 to Feb 1995

American Medical Response, Inc.

Detroit, MI

Communications Officer/EMD/EMT

Communications Officer in the main ambulance dispatch center.

Receiving calls for medical emergency services from the general public and routine medical transport from contracted local government agencies and hospitals. Providing the closest resource to the incident.

Providing callers life saving instructions as necessary while waiting for the arrival of medical professionals.

Work on an EMS shifts as needed for staffing level compliance and disaster situations.

Sep 1990 to Mar 1992

General Dynamics - MGDL

Dhahran, Saudi Arabia

Production Control/DBA

Computer and logistics support for contract providing maintenance and logistic support to U.S. and coalition forces ground forces during operations Desert Shield, Desert Storm, and Desert Calm.

Configured and maintained database for tracking maintenance actions, parts supply, personnel deployment in the middle east theater.

Working and living conditions were under combat conditions and terrorist activities.

Oct 1979 to Aug 1990

United States Army

US and Europe

Sergeant/Tank Systems Mechanic - 63N

Positions at each duty station including Tank Mechanic, Tracked Vehicle Recovery Specialist, Maintenance Shop Foreman, and Maintenance Squad Leader in addition to combat mission training and preparedness.

CONUS duty assignments - Ft Hood TX, Ft Irwin CA, Ft Knox KY

OCONUC duty assignments - Hohenfels Germany, Vilseck Germany

Honorable discharge, DD-214 available on request


American Society for Quality


ISTQB Certified Software Test Engineer

ITILv3 Foundation Certification

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