Customer Service Manager

David L. Williams

Port Wentworth, Georgia 404-***-****

linkedin.com/in/david-williams-309b9614 *****@***********.***

Senior Information Technology Systems Manager

Executive leader with comprehensive experience in all facets of technology deployment, network administration, troubleshooting, and customer service management for high-profile corporations. Skilled in collaborating with all members of the organization to achieve technical objectives leading innovative multi-million dollar IT projects. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions using the industry’s leading solutions and documented best practices. Veteran of the United States Army.

Microsoft Exchange Servers

Active Directory

Citrix XenApp & XenServer

VMware ESX(i) Servers

RAID, Fiber Channel, iSCSI

SAN/NAS Storage

Juniper Firewalls/Routers

Cisco Routers & Firewall Equip

Windows Servers

F5 Networks

Extreme Networks

PKI/CA Server

Disaster Recovery Planning

VPN & IDS

ADFS and DirSync

SSL Certificate Management

SolarWinds, Nagios, WireShark

AirWatch MDM

VMware Workstation

Compellant SAN

LeftHand Networks

Professional Experience

GENUINE PARTS COMPANY, Atlanta, GA 06/2016 – 12/2016

Senior Network Security Consultant (six-month contract thru Acute Systems, LLC)

Provided valuable support to the corporate network security team on the introduction of advanced security solutions for several projects enhancing the protection of infrastructure from a wide array of threats.

Delivered key contributions to the successful design and implementation of Cisco ISE (Identity Services Engine), Cisco wIPS (Wireless Intrusion Prevention System), Cisco WSA (Web Security Appliance), and Active Directory and Server hardening.

Resolved critical issues affecting daily network operations and coordinated with management in reporting progress and status of projects, as well as addressing various challenges to project completion.

Credited for authorship of numerous technical documents related to projects such as diagrams, scope of work, design concepts, and implementation of technology which proved valuable in identifying significant flaws in technology architecture/design and executing the completion of all assigned projects.

GULFSTREAM AEROSPACE CORPORATION, Savannah, GA 2015 – 2016

Infrastructure Manager, Network Planning

Managed the planning and day-to-day operations and support of domestic and international voice, data, and video networks supervising the design, consolidation, and maintenance of local communication networks and performing operations surveillance for fault recognition and interpretation.

Supervised telecommunication networks and computer hardware operations establishing communication standards and practices, assisting in daily network administration, and resolving critical support issues.

Assisted in the design and architecture of multiple emerging technology projects, managed business efforts to replace hundreds of outdated network appliances, and authored network maintenance policies.

Provided ongoing leadership, evaluation, and organization of the staff, and served as a member of Architectural Review Board that selected and approved technologies implemented within the infrastructure.

PSC GROUP, LLC, Overland Park, KS 2014 – 2015

Senior Network Consultant

Led the planning, design, and implementation of the mobile device management (MDM) system based on AirWatch technology; launched the ADFS and DirSync, with web application proxy, leveraging HA with F5 Networks BIG IP; and installed two-tier PKI (SHA-2) environment retiring existing SHA-1 CA servers.

Worked with clients on the daily administration of Exchange 2010, in conjunction with Lync 2010, Mimecast, and Postini; managed DNS records and SSL certificates for over 50 domains; and migrated more than 40 Hyper-V servers to VMware resulting in improved management and standardization of infrastructure.

Assisted in planning, design, and installation of Active Directory infrastructure; provided practical solutions for implementing new security and data technology; and launched infrastructure virtualization solutions.

MIDWEST TECHNOLOGY CONNECTION, Kansas City, MO 2009 – 2014

Senior Network Architect

Installed VMware and XenServer environments, successfully consolidating client resources and implemented Citrix Presentation Servers, enabling superior application publishing and remote connectivity.

Configured routers, switches, and firewalls from Cisco, Juniper/Netscreen, Extreme Networks, Hewlett-Packard, SonicWall, and GTA providing technical training for end-users through seminars and classes.

Worked closely with sales staff in providing numerous requests for proposals (RFPs) and scopes of work (SOW) outlines to ensure customer satisfaction.

INDEPENDENT NETWORK CONSULTANT, Kansas and Missouri 2006 – 2008

Multiple vendors

Administered corporate networks for ITT, Pomeroy, Saicon, CapGemini, CSC, and The Computer Merchant assessing network security, designing Active Directory, and upgrading to Microsoft Exchange.

Migrated infrastructure and information for 50,000 users from clustered Microsoft Exchange 2003 environment to Microsoft Exchange 2007 environment. Also installed and configured numerous routers, switches, and firewalls from Cisco, Juniper/Netscreen, Extreme Networks, and Hewlett-Packard.

Provided technical assistance at Tier II/III level for issues involving email transport, Active Directory, and LAN/WAN connectivity as project lead for converting physical servers to VMware ESX and GSX servers.

INNOVATIVE COMPUTER SOLUTIONS, INC., Overland Park, KS 1995 – 2005

President/Owner

Specialized in the design, planning, implementation and administration of WAN/LAN/MAN configurations for small and medium-sized businesses manufacturing over 1,500 personal computers.

Designed, planned, and implemented over 100 LAN/WAN/MAN configurations across multiple network platforms, including Microsoft Windows 2000/2003/NT, Novell Netware, and Banyan VINES.

Ensured expedited repair of faculty equipment with paramount focus on customer service by leveraging in-depth understanding of computer diagnostics and repair.

Early Career Highlights

Designated as network engineer at La Petite Academy responsible for overseeing the daily administration and maintenance of numerous servers and a corporate network of more than 1,200 computers across 36 states.

Functioned as a transmission engineer for Installation Technicians, Inc., drafting detailed specifications for deployment of telecommunications equipment, including AT&T, NEC, Alcatel, and Fujitsu SONET products.

Worked as an electrical engineer for Aeroteck/Sprint on a one-year assignment, responsible for assigning projects with budgets up to $2 million and overseeing of more than 30 vendor activities.

Served as a non-commissioned officer with the United States Army, scheduling preventive maintenance, initiating repairs of communications and electronic devices, and coordinating activities of personnel.

Education & Credentials

Master of Business Administration, University of Oklahoma, Norman, OK

Bachelor of Science in Electrical Engineering, Georgia Institute of Technology, Atlanta, GA

Microsoft Certified Systems Engineer, Overland Park, KS

Certified CISCO Network Analyst, Overland Park, KS

VMWare Technical Sales Professional, Overland Park, KS

Citrix Certified Enterprise Administrator, Overland Park, KS

VMWare Certified Professional, Overland Park, KS

U.S. Army Basic Non-Commissioned Officers Course, Graduate and Instructor, Ft. Sill, OK

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