Customer Service Administrative Assistant

Calvin B. Bell

405-***-**** ***********@*****.***

SKILLS & ABILITIES

5+ years of experience in information management, research, and development

* ***** ** ********** ** clerical and administrative duties, both employment and non-employment

4+ years of exceptional experience in Organizational Leadership and Community Development

2 years of experience in administration

3 years of experience in customer service

2 years of experience in data entry, records management, and training

Willing to relocate

EDUCATION:

University of Central Oklahoma

Master of Education in Bilingual Education/ Teaching English as a Second Language

May 2019

University of Central Oklahoma

Master of Arts in Political Science-International Affairs

May 2015

University of Central Oklahoma

Bachelor of Science in General Studies

Minor in Political Science-Public Administration

December 2012

PROFESSIONAL EXPERIENCE:

University of Central Oklahoma Student Front Desk Representative February 2016-December 2016

Performed complex office automation duties to produce letters for students regarding verification of enrollment, complete withdrawals, and no-record enrollment

Provided high-level professional customer service to students, staff, faculty, and the community at the Undergraduate Admissions and Enrollment Services.

Provided instruction for students to complete university documents; reviewed university documents for completion

Knowledgeable of the current state, federal, and university rules, policies, and procedures

Provided general information and answers inquires received via telephone, web-based technologies, and walk-ins regarding the various enrollment services, processes, and offerings of the university

Communicated with students, staff, and faculty to resolve difficult and complex issues

Entered incoming and prospective students’ data sheet into the university’s contact database

Processed various documents from incoming students and current students

Managed student records and documents need for admission to the university

Freedom Plaza LLC. Overnight Front Desk Agent August 2015- May 2016

Answered telephones using appropriate etiquette

Anticipated guests’ needs and providing services to the guests

Process all guest check-ins by confirming reservations, assigning room and activating room keys

Answer, record, and process all guest calls, messages, requests, questions, or concerns

Process all guests’ check-outs including resolving any issues occurred during his or her stay

Supply guests with directions and information regarding property and local areas of interests

Maintained cleanliness and appearance of front lobby and kitchen areas

Report any safety and security issues that require attention

Communicate effectively both verbally and in writing to provide clear direction to staff

Established and maintained effective working relationships with associates

First United Methodist Church Wesley Foundation Internship June 2014-June 2015

Performed complex automation duties to create correspondences, reports, and e-mails to various regional and state organizations

Maintain filing systems to ensure proper and handling of correspondences, documents, materials, and records relations to the Foundation and its members

Assisted the Administrative Assistant and the Executive Director in quarter and annual Board meetings

Analyzed, managed, reviewed multiple reports, records, and statistics to provide effective decisions of the Foundation

Assisted the Board to create policies, procedures, and other related foundational systems for the organization as a whole

Scheduling meetings for the Executive Director and the Administrative Assistant

Accessed and accurately input sensitive information of the Foundation Board members into a moderately complex database

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