Technical Support Software
Resume:
MCSE/MCSA
Fort Collins, CO *****
********@*****.***
Experience
Familiar with most legacy and current Microsoft operating systems and applications to include:
Desktop Systems: DOS 5 through Windows 10. Dabbling in Ubuntu, and Linux Mint
Server Systems: Windows NT 3.51 through 2012R2. Learning Ubuntu server
VMWare server management using ESXi through version 5.5 both in standalone and HA clustered environment
Altiris systems management software
Exchange Server 5.5, 2000, 2003, & 2007
MSSQL 2000, 2005, 2008 and MSDE
Microsoft Office Suite 97 through 2016: Word, Excel, PowerPoint, Outlook, Publisher, Access, Visio
Backup solutions to include NT Backup, BackupExec, Mobile Vault, and NetVault. Solutions are disk to disk and disk to tape
Symantec, Panda, Sophos, and Vipre corporate AV solutions, McAfee, AVG, and MSSE personal/home AV solutions
Daily support of corporate LAN environments consisting of multi-user/site networks using VPN either in an appliance or as a service to connect remote sites. Manage or provide user training and support as well as all phases of network/equipment administration and maintenance down to component-level troubleshooting and repair/replacement of failed components in workstations and servers
Configuration and maintenance of various networking services to include, DNS, DHCP, VPN,SSL-VPN, FTP, POP3, SMTP, RRAS, PPTP, L2TP, EAS, PEAS, and certificate services
HCL Technologies/Broadcom
Septemper 2016 – November 2016
Technical Support
Prepared all new computers for users during technology refresh from imaging machine to creating user accounts and restoring personal data
All manner of technical support functions including drive and printer mapping
Troubleshot and repaired all problems with PCs, ordered parts, and removed and replaced broken parts with new
Integrated Computer Consulting
February 2015 – August 2016
Technical Consultant
Provided managed services to a diverse client set including manufacturing, medical, and law
Built, installed, and maintained server hardware and Hyper-V virtual servers as domain controllers in addition to file, application, print, remote access, and mail servers
Managed and maintained cloud services for email & mail/filtration, file storage, antivirus, and backup/disaster recovery for clients
Built, installed, and maintained a variety of workstations and laptops for clients
Tek Systems/HP
October 2013 – September 2014
Systems Administration
Monitored and maintained several Windows Server 2008R2 machines both physical and virtual. Responsible for maintenance of server hardware as well as patching and maintenance of operating systems and COTS software on them
Maintained Ubuntu Linux servers and workstations – the hardware and patching/updating of the OS and attendant software
Maintained multiple HA clusters inside a VMWare Vspere 5.0 environment across three sites including creation/maintenance of new virtual machines
Established and maintained facility business continuity plan as well as disaster recovery plan
Maintain backup and DR hardware supporting snapshots, backups, and clones of existing VMs both locally and to remote site
Established and maintained monitoring of status and viability of servers, mission critical software, network infrastructure, power delivery, and cooling systems for a 50,000sqft lab-space/datacenter with more than 1200 racks of equipment all using HP SiteScope
Established and maintained cross-site monitoring of critical systems, power delivery, and cooling equipment at sister facilities
Tek Systems/HP
August 2013 – September 2013
Systems Administration
Recovered data from failed HP Storage Works SAN
Replaced failed drives, updated firmware on all enclosures and disk drives, formatted and reconfigured disk array for use
Tek Systems/Agrium
December 2012 – May 2013
Software Testing
Tested COTS and custom software against Microsoft Windows7 in advance of a corporate global roll-out of Windows7 to all enterprise workstations.
Assisted with packaging same applications for management and deployment using the Altiris Management System
Geist Intelligent Facilities
November 2010 – September 2012
System Design Engineer
Designed, build, and implemented custom monitoring systems for all manner of facilities. Niche market is datacenter but any type of facility can be monitored. Monitoring included status, communications, power (voltage, amperage, PF, KVA, KWH, etc.), camera images, temperature, humidity, leak detection, etc.
Worked with all manner of communications protocols including SNMP, LONworks, BACNet, Modbus485 and 422, ModbusRTU and TCP.
Provided final-tier technical support to customers
Alpine Access
October 2008 – November 2010
Systems Administrator
Maintained, troubleshot, and repaired all types of server, workstation, and thin client devices
Managed over 600 deployed thin-clients and PCs in the field using the Altiris Management System
Assisted in the implementation and continued maintenance of a new corporate exchange server system at a co-location facility
Part of the team that implemented a new disaster recovery plan and equipment for enhanced DR with business continuity to follow
Upgraded, updated, and managed the corporate network monitoring systems. Used What’sUp Gold and HP Sitescope to monitor the status and health of corporate network infrastructure across two data centers and the corporate offices.
Rebuilt and managed the corporate backup strategy and systems into a disaster recovery system. Managed and maintained the DR systems and software for three sites.
Provided tier 3 help-desk support to all field agents and remote office personnel
Cambium Learning, Inc.,
February 2008 – August 2008
Systems Administrator
Managed server systems, physical and virtual, in multiple locations connected via MPLS WAN
Configured and maintained Microsoft Server 2000 and 2003 systems
Managed web servers, both development and production, and their attendant services to include FTP and secure site certificate services
Familiar with VMWare Server installation, maintenance, and configuration
Maintained and configured Zultys VOIP system in multi-site environment and software phones for home or traveling sales/support personnel
Managed multiple Microsoft Exchange Server 2003 systems at multiple sites in multiple domains
Worked with multiple connections to the internet including T1 and wireless T3. Provided secure connections to multiple offices for remote personnel and traveling personnel using Cisco 3000 series VPN concentrator and end points as well as Cisco VPN software clients
Provided end user training and support for all manner of services provided by the IT department. Familiar with the Track-it IT department management software system
Volt Technical Services/Platte River Power Authority
October 2007 – February 2008
IT Help Desk
Managed AD – deleted users, reset passwords, updated user information, etc.
Provided telephone and desk side support for all manner of user questions regarding hardware and software
Performed new computer roll-outs and well as new software roll-outs (specifically MS Office 2007)
Maintained software inventory on all machines, installed, upgraded and deleted user software as needed from disk or network location or through software package push in Altiris
Maintained all help desk call logs in Altiris
CBW Automation
October 2006 – June 2007
Information Systems Administrator
Administered 70+ user LAN. Provided network services on site and to traveling sales and technical service staff. Those services included Exchange, database, ERP/MRP, OWA, VPN, Blackberry server, Pro-E, etc.
Managed Norstar phone system
Provided all helpdesk support to users
Managed website and FTP site content and availability
ABC Sign Products, Inc., Ft. Collins, CO
July 1998 – October 2006
Service Manager/Network Administrator
Designed, acquired hardware/software, and built entire LAN including assembly and configuration of servers and workstations. Added VPN WAN to the network when remote offices were established
Selected, installed, and maintained all office software and trained all users in their use
Built and maintained customer database and moved the company to a paperless customer tracking and correspondence system. This system improved the time from quote to order by 66% in the first year. Electronic records storage reduced administrative costs by 32%.
Managed development and testing of the Accutrack Business Control system to include beta and final release testing and implementation
Provided telephone and on-site support for Accutrack as well as all other software supported or sold including graphic design and CAD/CAM packages
Provided telephone and on-site training and support for all computer-controlled printing, cutting, routing, plasma, and laser machinery down to component level
Celestica/Volt Technical Services, Ft. Collins, CO
April 1998 – June 1998
Troubleshoot Technician
Troubleshot, and repaired to component level, circuit boards as they came off of the manufacturing line or as they were returned as defective from the field
Certified in component and PCA handling, SMT soldering with and without microscope
Used various types of trouble-shooting equipment to include automated test systems, oscilloscopes, and logic analyzers.
Extensive experience with maintenance of quality control documentation. Prepared most of the documentation for the troubleshooting database as well as repair procedures for most common failures of products supported.
Data Products & Services, Loveland, CO
June 1997 – March 1998
Lead Technician/Network Administrator
Supervised service staff in all aspects of day to day manufacturing operations
Trained service staff in PC assembly, repair, and troubleshooting; wiring; and network support
Point of contact for all technical consultation to customers, sales staff, management and service technicians
Maintained all repair and manufacturing documentation for assembly of hardware, failure analysis, and quality control
Supported hardware and software for over 50 corporate networks throughout Northern Colorado
Administered local network for DPS.
Other positions have included:
Hewlett Packard office equipment support – 6 months
oTroubleshooting and repairing a wide array of HP office equipment including PCs, printers, copiers, and fax equipment
Integrated circuit manufacturing support technician (3.5 years) for both NCR Corp., and as a tech-rep for CFM Technologies. Position required troubleshooting and repair to component level the following equipment:
oPECVD (Novellus Concept 1)
oIon implanters (primarily Varian/AMT)
oMetal/silicon sputterers
oWet etch equipment both wet benches and active chemical delivery
oCoater/developers
oStepper/aligners
oAll manner of pumps including roughing, high-vacuum, and cryogenic
oAlso trained for and served on the HAZ-MAT Emergency Response Teams for both NCR and HP
Electronics and security specialist for the Air Force trouble-shooting and repairing to component level the following types of equipment:
oTelevision/monitor
oSurveillance cameras
oAudio/visual distribution equipment
oWideband Communication equipment to include transceivers, multiplexers, high-output SHF RF amplifiers
oTechnical control switchboard equipment to include non-secure to secure voice/data transmission equipment
oSatellite communications equipment – all manner; fixed station, mobile, and portable
oSecurity system sensor and monitoring equipment to include fence protection systems, microwave fences, laser/infrared fences, pressure pads, seismic sensors, door/window sensors
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