Customer Service Manager

Keith J. Mann

*** ******** ******* ****** *** *05

Garland, Texas 75043

Phone: 903-***-****

E-mail: *********@*****.***

OBJECTIVE

Seeking an opportunity to further my career growth with a company where dedicated performance is rewarded with an outlook for advancement.

SUMMARY OF QUALIFICATIONS

Customer Focus Strategic Agility

Functional/Technical Skills Technical Learning

Presentation Skills Communication Skills

EDUCATION

Samuel High School Dallas, TX

General Education Diploma-General Studies

WORK EXPERIENCE

Neiman Marcus North Park Mall

Warehouse associate (11/2016- 01/2017) Dallas, TX

Label, stock and inventory department merchandise

Able to lift 20-30lbs continuously

Provide great customer service skills

Report product ordering/shipping discrepancies to the department manager

Complies with all appropriate policies procedures safety rules and DEA regulations

Loading and Unloading Product

Iris USA Warehouse Warehouse associate(08/2016 – 10/2016) Dallas, TX

Label, stock and inventory department merchandise

Report product ordering/shipping discrepancies to the department manager

Loading and Unloading Product

Check product quality to ensure freshness. Review "sell by" dates and take appropriate action

Provide great customer service skills

North America Solutions

Outbound Representative (03/2016- 08/2016) Dallas, TX

Handle customer inquiries both telephonically and by email

Identify and escalate priority issues

Document all call information according to standard operating procedures

Provide customers with product and service information

Primary duties include order fulfillment stocking and replenishment and outbound shipping of customer orders

ADDITIONAL QUALIFICATIONS

Forklift ( sit-down) certification- July 2016

Inbound Customer Service Rep – 1 year experience

REFERENCE UPON REQUEST

Contact this candidate