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Project Manager Customer Service

Rancho Mirage, California, 92270, United States
January 31, 2017

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Bruce M. Osborn

***** ****** **.

Coachella, CA *2236



Over 30 years of experience in the construction industry with a proven track record in the areas of Purchasing, Commercial Project Management, and Residential Project Supervision.

Outstanding track record of meeting project deadlines and working within budget for cost containment.

Strong analytical, organizational, and management skills. Expert verbal and written communication skills. Accomplished in multiple software applications including all Microsoft office applications, Microsoft Project, Pharaoh, Timberline and SureTrac,


All phases of single and multi-family residential construction, multi-story commercial, light commercial, tilt-up construction, site improvements and bridge construction.


ARRIVE Hotel, Palm Springs, CA 2016 - Present

Maintenance & Housekeeping Supervisor

Inspect, maintain or repair air conditioning and refrigeration systems, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish, kitchen equipment, pool equipment, and/or general building maintenance.

Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the repair area.

Test, troubleshoot and perform basic repair on all equipment, electrical components perform minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, trenching and laying new lines, or replacement of similar.

Perform painting, carpentry and masonry work (e.g. preparing surfaces and using brush, sprayer, or roller to apply paints, stains, and varnishes, hanging doors, fitting locks and handles, rotary floor sealant, waxing, or scrubbing).

Bert L. Howe & Associates, Anaheim Hills CA 2013 - 2016

Forensic Analyst - Defense of Construction Defect Claims

Prepare repair recommendations for construction defect claims

Conduct field inspections with photo documentation of known and latent construction defects to determine the nature of the defect and the proximate cause

Provide allocation percentages to responsible parties for settlement of claims

Analyze photo documentation and prepare written narratives for future settlement of claims

Black & Veatch 2011 – 2013

Project Manager - Telecom Division

Track, identify and resolve data errors related to baseline drivers as defined per the OOM or Orders of Magnitude for contractor AT&T

Coordinate and resolve compliance issues per the existing Carrier contract. Identify cost savings opportunities

Assign project staff to individual responsibilities, and manage day-to-day operational efficiencies to ensure on time and under budget project completion

Meet with internal and external customers to review site specific progress, changes to scope of work, subcontractor performance to schedule and budget and overall team performance

Western Structures Inc. Riverside, CA 2009 -2011

Project Manager - Concrete Bridge Demolition and Reconstruction

Caltrans Project No. 08-422204 “Palo Verde Bridge”

Produce proposal(s) in response to RFP’s which best meet or exceed the State’s administrative, functional and technical requirements at the most reasonable overall cost

Provide Caltrans required cash flow forecasting. Coordination of Caltrans R.E, P.E., daily inspections

Produce and process all change orders, RFI’s, RFP’s, product / material submittals, and Schedule of Values (Billing)

Negotiate, draft, award, and execute all subcontracts. Determine and recommend solutions to construction and architectural discrepancies. Coordinate redline plan processes across all trades

Develop overall project schedule. Track progress and report for Caltrans updates to baseline schedule, schedule narrative, one and three week look ahead schedules.

Monitor trade performance relative to budget, schedules and deadlines. Update budget weekly

Implement and enforce work rules. Requisition of tools, materials and equipment in accordance with established procedures and necessary lead times

T.B. Penick & Sons, Inc. San Diego, CA 2007 - 2009

Project Manager

University of California San Diego North Campus Student Housing - 986 dorm rooms, eight buildings including a 15 story tower)

Golden West College, Learning Resources Center, Huntington Beach, CA (55,000 sq. ft., 3 story library)

Design Build, Sunshine Care Assisted Living Facility, Poway, CA (24 unit podium constructed assisted living facility)

Overall project management including: project schedule creation; budgeting, coordination of civil, architectural, structural and MEP professionals, cash flow forecasting, WIP analysis, RFP estimates, RFI’s, product and material submittals, Schedule of Values (Billing), and redline plan coordination

Negotiate, draft and award all subcontracts. Produce quality assurance plan and coordinate LEED or sustainable design standard implementation, and project closeout procedures

Monitor crew rates and productivity. Responsible for the satisfactory performance of all construction operations and task accomplishment in an economical, efficient and timely manner

Centex Corporation, Dallas Texas 2002 - 2007

Area Purchasing Director - Southwest United States

Direct and manage all aspects of purchasing, product development, quantity and cost estimation for projects in the South Western United States

Provide procurement support for the management of complex contracts and subcontracts for centralized purchasing

Full responsibility for oversight of divisional vendor research, vendor selection, cost analysis and contract negotiations

Management responsibilities include leading a department of 6 Managers and 45 employees. Hired, supervised, trained, evaluated, and motivated a productive and loyal team

Shea Homes, San Diego, CA 1989 - 2002

Risk Manager / Superintendent

Chosen as the corporate representative of Shea Homes to act as the PMK - Person Most Knowledgeable for all construction related legal issues

Responsible for the negotiation of all legal settlements, definition of legal strategy, all written and oral correspondence with plaintiffs and their council, as well as representing Shea Homes at all Superior and Municipal Court appearances

Represented Shea Homes as the corporate liaison to the legal team for the successful conclusion of legal matters including negotiation of all homeowner and subcontractor legal disputes, the addressing of association complaints, resolution of elevated customer service issues, trial duties, depositions and final negotiation of all settlements

Developed critical assembly plan details and approved all new product selections to ensure a quality product following resolution of construction defect litigation claims

Approved contract language changes for sales and onsite and offsite purchasing, as well as providing new product installation technique research related to the mitigation of future litigation potentials

Selected to act as the Community Liaison to numerous Home Owner Associations to work with their representative council and Property Managers to assist in problem solving and alternative dispute resolution processes

Superintendent. Supervise all job related and subcontractor activities. Create and adhere to project schedule, budget, and all codes and regulations. 402 single family homes, two recreation facilities, and window and door replacements on 256 construction defect claims


Penn State World Campus Program

Organizational Leadership / Business Law

Stanford University - Advanced Project Management Certificate - “Financial Mastery for Project Managers”

Six Sigma Green Belt

Dale Carnegie Training - Leadership Training for Managers

Peter Barron Stark & Associates - Negotiation Training for Purchasing Professionals

Past member of the Building Industry Association Board of Directors “BIA CARES FOR KIDS”- San Diego


Teri Shusterman - Energy Inspectors Inc. 619-***-****

Russ Clark - D.R. Horton - San Diego 760-***-****

Mark McGowen – Program Director CVRM 760-***-****

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