Project Manager Customer Service
Resume:
Bruce M. Osborn
Coachella, CA *2236
********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
Over 30 years of experience in the construction industry with a proven track record in the areas of Purchasing, Commercial Project Management, and Residential Project Supervision.
Outstanding track record of meeting project deadlines and working within budget for cost containment.
Strong analytical, organizational, and management skills. Expert verbal and written communication skills. Accomplished in multiple software applications including all Microsoft office applications, Microsoft Project, Pharaoh, Timberline and SureTrac,
AREAS OF EXPERTISE
All phases of single and multi-family residential construction, multi-story commercial, light commercial, tilt-up construction, site improvements and bridge construction.
PROFESSIONAL EXPERIENCE
ARRIVE Hotel, Palm Springs, CA 2016 - Present
Maintenance & Housekeeping Supervisor
Inspect, maintain or repair air conditioning and refrigeration systems, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish, kitchen equipment, pool equipment, and/or general building maintenance.
Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the repair area.
Test, troubleshoot and perform basic repair on all equipment, electrical components perform minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, trenching and laying new lines, or replacement of similar.
Perform painting, carpentry and masonry work (e.g. preparing surfaces and using brush, sprayer, or roller to apply paints, stains, and varnishes, hanging doors, fitting locks and handles, rotary floor sealant, waxing, or scrubbing).
Bert L. Howe & Associates, Anaheim Hills CA 2013 - 2016
Forensic Analyst - Defense of Construction Defect Claims
Prepare repair recommendations for construction defect claims
Conduct field inspections with photo documentation of known and latent construction defects to determine the nature of the defect and the proximate cause
Provide allocation percentages to responsible parties for settlement of claims
Analyze photo documentation and prepare written narratives for future settlement of claims
Black & Veatch 2011 – 2013
Project Manager - Telecom Division
Track, identify and resolve data errors related to baseline drivers as defined per the OOM or Orders of Magnitude for contractor AT&T
Coordinate and resolve compliance issues per the existing Carrier contract. Identify cost savings opportunities
Assign project staff to individual responsibilities, and manage day-to-day operational efficiencies to ensure on time and under budget project completion
Meet with internal and external customers to review site specific progress, changes to scope of work, subcontractor performance to schedule and budget and overall team performance
Western Structures Inc. Riverside, CA 2009 -2011
Project Manager - Concrete Bridge Demolition and Reconstruction
Caltrans Project No. 08-422204 “Palo Verde Bridge”
Produce proposal(s) in response to RFP’s which best meet or exceed the State’s administrative, functional and technical requirements at the most reasonable overall cost
Provide Caltrans required cash flow forecasting. Coordination of Caltrans R.E, P.E., daily inspections
Produce and process all change orders, RFI’s, RFP’s, product / material submittals, and Schedule of Values (Billing)
Negotiate, draft, award, and execute all subcontracts. Determine and recommend solutions to construction and architectural discrepancies. Coordinate redline plan processes across all trades
Develop overall project schedule. Track progress and report for Caltrans updates to baseline schedule, schedule narrative, one and three week look ahead schedules.
Monitor trade performance relative to budget, schedules and deadlines. Update budget weekly
Implement and enforce work rules. Requisition of tools, materials and equipment in accordance with established procedures and necessary lead times
T.B. Penick & Sons, Inc. San Diego, CA 2007 - 2009
Project Manager
University of California San Diego North Campus Student Housing - 986 dorm rooms, eight buildings including a 15 story tower)
Golden West College, Learning Resources Center, Huntington Beach, CA (55,000 sq. ft., 3 story library)
Design Build, Sunshine Care Assisted Living Facility, Poway, CA (24 unit podium constructed assisted living facility)
Overall project management including: project schedule creation; budgeting, coordination of civil, architectural, structural and MEP professionals, cash flow forecasting, WIP analysis, RFP estimates, RFI’s, product and material submittals, Schedule of Values (Billing), and redline plan coordination
Negotiate, draft and award all subcontracts. Produce quality assurance plan and coordinate LEED or sustainable design standard implementation, and project closeout procedures
Monitor crew rates and productivity. Responsible for the satisfactory performance of all construction operations and task accomplishment in an economical, efficient and timely manner
Centex Corporation, Dallas Texas 2002 - 2007
Area Purchasing Director - Southwest United States
Direct and manage all aspects of purchasing, product development, quantity and cost estimation for projects in the South Western United States
Provide procurement support for the management of complex contracts and subcontracts for centralized purchasing
Full responsibility for oversight of divisional vendor research, vendor selection, cost analysis and contract negotiations
Management responsibilities include leading a department of 6 Managers and 45 employees. Hired, supervised, trained, evaluated, and motivated a productive and loyal team
Shea Homes, San Diego, CA 1989 - 2002
Risk Manager / Superintendent
Chosen as the corporate representative of Shea Homes to act as the PMK - Person Most Knowledgeable for all construction related legal issues
Responsible for the negotiation of all legal settlements, definition of legal strategy, all written and oral correspondence with plaintiffs and their council, as well as representing Shea Homes at all Superior and Municipal Court appearances
Represented Shea Homes as the corporate liaison to the legal team for the successful conclusion of legal matters including negotiation of all homeowner and subcontractor legal disputes, the addressing of association complaints, resolution of elevated customer service issues, trial duties, depositions and final negotiation of all settlements
Developed critical assembly plan details and approved all new product selections to ensure a quality product following resolution of construction defect litigation claims
Approved contract language changes for sales and onsite and offsite purchasing, as well as providing new product installation technique research related to the mitigation of future litigation potentials
Selected to act as the Community Liaison to numerous Home Owner Associations to work with their representative council and Property Managers to assist in problem solving and alternative dispute resolution processes
Superintendent. Supervise all job related and subcontractor activities. Create and adhere to project schedule, budget, and all codes and regulations. 402 single family homes, two recreation facilities, and window and door replacements on 256 construction defect claims
EDUCATION / PROFESSIONAL TRAINING
Penn State World Campus Program
Organizational Leadership / Business Law
Stanford University - Advanced Project Management Certificate - “Financial Mastery for Project Managers”
Six Sigma Green Belt
Dale Carnegie Training - Leadership Training for Managers
Peter Barron Stark & Associates - Negotiation Training for Purchasing Professionals
Past member of the Building Industry Association Board of Directors “BIA CARES FOR KIDS”- San Diego
References:
Teri Shusterman - Energy Inspectors Inc. 619-***-****
Russ Clark - D.R. Horton - San Diego 760-***-****
Mark McGowen – Program Director CVRM 760-***-****
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