Software Manager
Resume:
Troy Somasundaram
Markham, ON, L6E 2B6
Home 905-***-**** Cell 416-***-**** / 585-***-****
Email:-******@*****.***
CAREER OBJECTIVE
Seeking a Senior Software Packaging Deployment Specialist position with a forward thinking and progressive organization
PROFILE
Work well as a member of a team or on my own
Results oriented; performing well under pressure
Quick leaner and willing to go the extra mile to get the job done
Security Clearance: Reliability Status clearance with expire date November 30, 2025
In process of Secret Level II
Summary of Qualifications
10+ years of IT experience in a wide range of large business Network administration, with PCs, LAN, WAN support, Packaging, Distribution, Imaging and Quality Testing
Application deployment experience includes 3 years of SMS Installer, 3 years of SMS and 4 years of SCCM, 10 years of VMWare, 10 years of MSI, 2 years of Tivoli distribution, 10 years of Wise Studio, Wise Installer InstallShield, Admin Studio and Orca along with 3 years of PERL Scripting and 8 years of VB Script
Extensive experience providing project consulting services for Financial, Insurance, Brewery and Utilities sector in both networks, packaging as well as global software distributions
In-depth understanding of core business processes, deployment and packing process
Hands-on experience with design, coding, manual testing (desktop, web based and database) and implementation of software packaging
Able to lead, define, communicate, and fulfill the project’s goals and define complex issues into manageable objectives
Results oriented professional who works with team members to achieve common goals, while maintaining responsibilities and commitments
Able to promote and maintain professional growth by implementing training and development programs
Excellent multi-lingual presentation and negotiation skills easily communicate with users, software developers, and executives
TECHNICAL SKILLS:
Operating Systems: UNIX, Windows 2000, 2003,2008 & 2012, Windows XP, 7, 8.1 and 10
Languages: Basic, Turbo Pascal, Visual Basic
Hardware: Compaq, IBM, Dell, HP PCs, Bay network, Cisco switches, Hubs, Routers, Synoptic
hubs.
Protocols: TCP/IP, NetBEUI, IPX/SPX
Software Packages: Most of the Windows applications packages and different third party
software, using tools such as WiseStudio, Orca and InstallShield
Packaging Software: SMS Installer, Wise Studio, Wise Installer, Flexera Installshield, Power
Quest, Ghost, LANDesk, InstallShield, Admin Studio, Orca, SoftGrid, Filemon, Regmon, Process Monitor, PCTools, psexec, WinDiff, Beyond
Compare 2, RegView, RegDllView, VMware, Microsoft Virtualization Sequencer tool 4.6
Scripting Languages: PERL, VB Script
Software Distribution: SMS 2003, Tivoli, LANDesk, Active Directory, BDD, SCCM 2007 & 2012
Zen 7 & 11
EDUCATION:
Post-Diploma in Electronics and Data Communications Networks 1993
Centennial College, Toronto
Diploma in Electronics Engineering Technology (4-year Program) 1989
DeVry Institute of Technology, Toronto
Continuing Education
Wise Installer: Trained on Wise for Windows Installer and MSI usage for all of Wise products.
Windows 2000: Custom made Kodak training in Directory, Forest, Terminal Server, Security, container and object management, and network maximum utilization
Certifications
Certified Network Engineer (CNE 3.1x)
MS Exchange 5.5
Microsoft Certified System Engineer (MCSE 3.51)
SUN Solaris Administration
Introduction Cisco Router Configuration
Certified Apple Service Technician, AppleTalk networks and AppleShare
WORK EXPERIENCE
Weyerhaeuser/Capgemini, Federal Way, WA Feb. 2016 to Present
(IT Consultant)
Analyze current business and system processes for potential areas of improvement.
Perform data analysis on securities and transactions to identify the root cause and the resolution of the issues
Coordinate with business and technology partners to get feedback and sign off's
Participate in functional requirements process with technology partners to evaluate alternative technology solutions
Write test scenarios and drive UAT planning and implementation and provide analysis and interpretation of UAT results
Write test cases for application packaged by off-shore and on-shore team
QA-Test packaged application on Windows 7, 8.1, 10 and Server 2008 R2, 2012 R2 and 2012 RDS
Used Hyper-V Manager to manage VMWare workstation of Windows 7, 8 and 10
Repair and advised the off-shore team on packaging related advanced technique
Packaged application using InstallShield 2015 and wrapped using SMSInstaller 2.0
Write up install and customization for application packaging documentation for off-shore team
Help interns to fellow test process and documents with packaged application on QA-Test
Test applications on Win 7, 8.1, 10, Server 2008 R2 and 2012 R2 using SCCM 2012 Software Center and Application catalog
Create release management document and make sure process followed properly
Royal Bank of Canada, Toronto, ON Apr. 2015 – Dec. 2015
(Win 7 Office Connect Project)
Software Deployment/Packaging (Contact)
Packaged applications using Flexera Installshield and created MST for vendor MSI
Created VBScript and batch files for custom action
Troubleshot and granted permission to package and tested as a user
Documented the process and pass the knowledge to department
Created programs, collections and advertisement in SCCM 2012
Troubleshoot the delivery problems and failed advertisement
Used VMware image to test and package application
Packaged application with .NET and Java dependency and front end for middleware for Oracle and Web Based application
Incorporated Drivers and Firmware in the package using InstallShield
Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
Updated RFC in share point with versioning and progress status for development, QA, UAT and production.
Bank of Montreal, Toronto, ON Jun. 2013 – Jan. 2015
(Win 7 Office Connect Project)
Software Deployment/Packaging (Contact)
Packaged applications using Flexera Installshield and created MST for vendor MSI
Created VBScript and batch files for custom action
Troubleshot and granted permission to package and tested as a user
Documented the process and pass the knowledge to department
Created programs, collections and advertisement in SCCM 2007
Advertised with on-demand and mandatory assignments in SCCM 2007
Created and updated the distribution points with binaries in SCCM 2007
Used SQL queries for custom application deployment
Managed Windows Server 2003, 2008R2 and 2012R2 in forest domain
Created security group and Organizational Unit and assigned users to security group in Active Directory
Nesting security groups in Active Directory
Created, updated and re-ordered Group Policy
Assigned users to application groups in Active Directory
Used BMC Remedy tickets to track the progress and update the tickets
Troubleshoot the delivery problems and failed advertisement
Used VMware image to test and package application
Packaged application with .NET and Java dependency and front end for middleware for Oracle and Web Based application
Incorporated Drivers and Firmware in the package using InstallShield
Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
Updated RFC in share point with versioning and progress status for development, QA, UAT and production.
IBM Canada, Montreal, QC Mar. 2013 – May 2013
(Air Canada Project)
Account Solution Lead (Contract)
Created packaging document to be sent for packaging factory
Tested application on Windows 7 image for functionality
Migrated packages from Zen 7 to Zen 11 and create bundle, layers and profiles
Tested deployment of profiles on Zen 11 for layer 3 and 4
Created of statement of work (SOW) for team meeting formulating solution, scope and deliverables, identifying assumptions, dependencies, risks and responsibilities
Acted as technical focal point for the Project Manager
Participated in meetings as a subject matter expert (SME) on IT technology issues
Responsible for process and procedures improvements on packaging
Provided 3rd level support to customer on packaging and distribution problems
Resolved packaging, distribution and integration issues on supported and approved applications in the environment
Understand and document customer request for new technology or products
City of Brampton, Brampton, ON Oct. 2012 – Feb.2013
(Buchanan Project)
Software Deployment/Packaging (Contract)
Sequenced on Windows 64 bit using Microsoft Virtualization Sequencer tool 4.6 to create
APP-V package and distributed using SCCM 2012
Used VMware image to package application, deploy and test
Troubleshot APP-V package in Application Virtualization client by editing OSD file and replicating by editing APP-V package using Microsoft Virtualization Sequencer
Created MST for vendor application using Flexera InstallShield 2012 and for legacy application AdminStudio 11.5 using Re-packager tool for VMware Windows 64 bit image and distributed using SCCM 2012
Documented step-by-step install and packaging process in document and placed in document folder
Created Application container for APP-V and MSI package and assigned deployment user in SCCM 2012
Assisted for UAT testing and got input from the customer to fix packages
Packaged printer, scanner and hardware drives using InstallShield 2012
Bank of Montreal, Toronto, ON Dec. 2011 – Sep. 2012
(Office Connect Project)
Deployment Specialist (Contract)
Created programs, collections and advertisement in SCCM 2007
Advertised with on-demand and mandatory assignments in SCCM 2007
Updated the distribution points after updated of binaries in SCCM 2007
Created security group and Organizational Unit and assign users to security group in Active Directory
Nesting security groups in Active Directory
Assigned the users to application groups in Active Directory
Use BMC Remedy tickets to track the progress and update the tickets
Troubleshoot the delivery problems and failed advertisement
Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
Updated RFC in share point with versioning and progress status for development, QA, UAT and production.
Peel Regional Police, Brampton, ON Oct. 2011 – Nov. 2011
(Buchanan Project)
Software / Application Deployment (Contract)
Packaged shrink wrapped applications and legacy application using WiseStudio 8.0 and Orca for Windows 7
Slipstream service pack with vendor MSI administrative installation point package
Deployed Win 7 images and created containers and distributed packages using SCCM 2007
Helped SME for UAT test and sign-off application for deployment
Supported QA and production environment of roll-out phase of software
Troubleshoot permission, firewall port and group policy for applications to work as user
Created MST for vendor application and Orca for importing and exporting tables
Managed users and created group policy for software distribution in AD
Created VMware images for packagers and used for software packaging
IBM Canada, Toronto, ON Sep. 2010 – Aug. 2011
(Miller Coors Project)
Account Solution Lead (Contract)
Solution for package, design and delivery APP-DNA, MSI, legacy and APP-V using SCCM
Led the team for APP-DNA infrastructure & testing and packaging on customer application
Creation of a statement of work (SOW) for the team meeting includes formulating a solution, scope and deliverables, identifying assumptions, dependencies, risks and responsibilities wherever applicable
Technical focal point for the Project Manager
Participated in meetings of a project as a subject matter expert (SME) on IT technology issues
Responsible for process and procedures improvements on packaging
Provided 3rd level support to customer on packaging and distribution problem
Resolved packaging, distribution and integration issues on supported and approved applications in the environment
Understood and documented customer request for new technology or products
Assisted the New Business team when necessary to price a new solution for a new technology or product
Part of the team for image creation of Windows 7 (32bit & 64 bit), patch process and distribution infrastructure
Bank of Montreal, Toronto, ON Jun. 2009 – Jun. 2010
(Office Connect Project)
Software Deployment/Packaging (Contract)
Packaged shrink wrapped applications and legacy application using Flexera Admin Studio 6.0 and Flexera InstallShield 2010 for Windows 2000, XP and Windows 7
Created robust one package for Windows 2000, XP and Windows 7 using different component to different operating system using version logic
Created group policy for application and operating system requirement
Slipstream service pack with vendor MSI administrative installation point package
Deployed XP images and created containers, advertised and distributed packages using SCCM 2007
Upgraded XP and 2000 images to Windows 7 image
Helped SME for UAT test and sign-off application for deployment
Supported QA and production environment of roll-out phase of software
Troubleshoot permission, firewall port and group policy for applications to work as user
Created MST for vendor application and Orca for importing and exporting tables
Managed users and created group policy for software distribution in AD
Created VMware images for packagers and used for software packaging
Distributed applications using AD Group Policy for new PCs and SCCM 2007 for live PCs
Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
Updated RFC in share point with versioning and progress status for development, QA, UAT and production.
Costco Wholesale, Issaquah, WA Dec. 2008 – May 2009
Software Deployment/Packaging (Contract)
Packaged shrink wrapped applications and legacy application using Flexera InstallShield Admin Studio 8.6
Created VMware images for packaging and testing purposes
Utilized vender MST tools create transforms and fine tuned with Orca
Deployed XP images and distributed packages using SMS 2003
Packaged and distributed Microsoft Office 2007 for productions PCs
Sequenced Office Apps using SoftGrid and distribute using SoftGrid Client Management
Managed monthly Microsoft patch using SMS Software Updates deployed from pilot to production
Tested packaged apps and distributed to production PCs using SMS 2003
Supported 3rd level technical staff for knowledge transfer and problems
Bank of Montreal, Toronto, ON Jul. 2007 – Oct. 2008
(Office Connect Project)
Software Deployment/Packaging (Contract)
Packaged shrink wrapped applications and legacy application using Flexera Admin Studio 6.0
Slipstreamed service pack with vendor MSI administrative installation point package
Created the documentation for packaging and QA purpose using SharePoint
Troubleshoot permission, firewall port and group policy for applications to work as user
Created transform file for vendor application and Orca for importing and exporting tables
Created BITS Package for SMS 2003 distribution and run from local
Distributed applications using AD Group Policy for new PCs and SMS 2003 for live PCs
Helped SME for UAT test and sign-off application for deployment
Managed users and created group policy for software distribution in AD
Created VMware images for packagers and used for software packaging
Delivered and created bits packages and advertisement for SCCM 2007
Design and fellow release process of software build with release manager and coordinate the UAT and pilot release
Updated RFC in share point with versioning and progress status for development, QA, UAT and production.
IBM Canada, Ottawa, ON Mar. 2007 – Apr. 2007
(CMPA Project)
Software Packager (Contract)
Setup Wise Package Studio 7.0 and train in-house packagers in the tool
Created the documentation for packaging and knowledge transferring purpose
Created transform file for vendor application using Install Tailor
Deployed applications and images using SMS 2003 and BDD
Used Terminal Service to login to Windows Server 2003
Attended weekly meeting for project update
Canadian Tire Corporation, Toronto, ON Mar. 2006 – Jan. 2007
Software Packager (Contract)
Evaluated the application for Windows XP with Subject Matter Expert (SME)
Created the documentation for packaging and knowledge transferring purpose
Troubleshot permission, firewall port and group policy for applications to work as user
Packaged legacy application using Wise Studio 6.0
Created transform file for vendor application using Install Tailor
Helped SME for UAT test and sign-off application for deployment
Tested off-shore and in-house packaged application for compliance and Canadian Tire rules
Created VMware images for packagers and used for software packaging
Sun Life Financial, Waterloo, ON Sep. 2005 – Feb. 2006
Software Deployment/Packaging (Contract)
Created project and Capture legacy application using Wise Studio 5.51
Captured the changes on transform file for vendor MSI applications
Tested packaged application on Windows XP and 2000 English and French images
Created VMware images and used for software packaging
Created packages, collection and assigned packages to collection in SMS 2003
Deployed packages to images using SMS 2003 and troubleshoot the problem
Certified old packages for XP image and fix the failed packages on deadline
Attended the meeting and update the status of the project
Documented the process, configuration and test process
Performed quality assurance on XP images and applications
Inergi LP – Capgemini, Toronto, ON Mar. 2005 – Aug. 2005
(Hydro One - XP Migration Project)
Software Packager (Contract)
Packaged in-house and shrink-wrapped software using Flexera Admin Studio 6.0
Slipstreamed service pack with vendor MSI administrative installation point package
Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
Used Active Setup and InstallShield Registry User component for multi-profile support
Released and restricted access to registry and files using SetACL permission tool
Imported MSI packages to Conflict Solver and fixed file, registry and merged module conflicts
Packaged application according to Hydro One policy registering dll, version check and validity of the package
Created and deployed images using VMware
Worked in a team environment and assisted deployment for 10,000 PCs
Deployed packages using SMS 2003, SQL infrastructure and wrote custom VB script for packages
Documented the packaging process, deployment, configuration
Performed quality assurance (QA) on application and fixed the defective process
TD Bank Financial Group, Toronto, ON Nov. 2004 – Feb. 2005
Software Deployment/Packaging (Contract)
Packaged in-house and shrink-wrapped software using Admin Studio 5.5, SMS, MSI and MST
Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
Used Active Setup and HIVE export mode for multi-profile support
Released and restricted access to registry and files using SUBINACL permission tool
Tested package according to TD Bank’s policy registering dll, version check and validity of the package
Worked in a team environment and assisted deployment members with phone support for deploying PCs
Troubleshot remote PCs using SMS remote control and Remote Desktop
Deployed packages using SMS 2003, SQL infrastructure and wrote custom VB script for packages
Created VMware images for packagers and used for software packaging
The Dominion of Canada General Insurance, Toronto, ON Apr.2004 – Oct.2004
Software Deployment/Packaging (Contract)
Created template for Wise Studio 5.2 and setup the infrastructure for packaging
Packaged in-house and shrink-wrapped software creating project using Wise Studio 5.2, MSI and MST
Created custom action for pre-install, install and uninstall actions in Wise Scripts and WiseScript Editor and VMware images
Packaged, imported tables and modified MSI using Orca and nested MSI for un-packageable MSI.
Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
Used Active Setup and repaired mode for multi-profile support
Released and restricted access to registry and files using Wise Studio permission tool
Deployed packages using Active Directory GPO and wrote custom action using VB scripts
Tested package according to Dominion policy registering dll, version check and validity of the package
IBM Global Imaging, Toronto, ON Jun. 2003 – Mar. 2004
(Deutsche Bank Project)
Software Deployment/Packaging (Contract)
Packaged in-house and shrink-wrapped software using Wise, SMS Installer, MSI and MST
Troubleshot files and registry in restricted environment using Filemon, Regmon and Regview
Released and restricted access to registry and files, regionalizing and implements software using VB scripts and INI files.
Tested XP application with group policy and NT application with SMS
Tested package according to Deutsche Bank policy registering dll, version check and validity of the package
Created VMware images for packagers and used for software packaging
CEG - Nine Mile Point Nuclear Station, Oswego, NY Apr. 2003 – Jun. 2003
Software Deployment/Packaging (Contract)
Packaged in-house and shrink-wrapped software using LANDesk, InstallShield Admin Studio 5 and MSI
Troubleshot files and registry in restricted environment using Filemon and Regmon
Released and restricted access to registry and files using Cacls and SecEdit
Tested with application SME and document the process
Distributed using LANDesk and tested the package viability and certified for the production
Eastman Kodak, Rochester, NY Apr. 2000 – Jan. 2003
Software Deployment/Packaging (Contract)
Maintained and administered server for developers and scripters
Packaged and tested software using MSI, Wise Installer, SMS Installer, Wise, InstallShield, and WIN Batch for unattended install
Packaged Oracle front-end application and tested ODBC connectivity and database querying and reporting.
Wrote file pack in PERL for unattended install using Tivoli
Created file packs in Sun Solaris servers using PERL for Tivoli hubs
Tested file packs for Tivoli distribution using hubs as a Tivoli Desktop Administrator
Lead the projects, documented the process and helped the technical team in knowledge transfer
Maintained and supported different in-house Windows NT operating system on test environment and production environment
Tested packages as a part of QA team using Win Batch Script
St-Laurent Cement Ltd., Concord, Canada Aug. 1999 – Jan. 2000
Desktop Support (Contract)
Inventoried all special applications for Y2K test
Communicated with vendors for Y2K certification and upgrades
Tested application with St-Laurent standard Y2K test dates
Coordinated application test with user and IT department
Nesbitt and Burns, Inc., Toronto, Canada Nov. 1998 – Jul. 1999
Software Deployment/Packaging (Contract)
Designed and developed security file using XCACLS for security purpose
Turned on event viewer, tested security files and released security restriction
Developed scripts for software packages using InstallShield, SMS Installer, Network Installation Wizard, Scriptit and Rational Visual Test
Grouped applications for different Business Unit using WinBatch, tested and documented the process
Installed, tested and configured of NT4 and exchange 5.5 in common operating system environment, for specific Business unit in TCP/IP environment
Worked in a team environment and assisted deployment members deploying PCs
Troubleshot registry with Registry Monitor and other utilities to fix problem
Tested software for Y2K compliance and updated with patches
Pushed application packages in SMS 2.0 using scripts
Performed QA for application going through the readiness phase and prepared documentation for the related applications
Tested reviewed and implemented enterprise solution of Test Director integrated with Winrunner
SAP Canada Inc., Toronto, Canada Oct. 1997 – Nov. 1998
IT Support (Contract)
Administered Windows NT multi master domain model and MS Exchange server in a TCP/IP environment
Worked ongoing projects as a team member and updated the project database
Created global, local and exchange accounts and provided access to global and local groups
Tested new Laptop, PCs and software for reliability and functionality
Supported customer with hardware, software, network and RAS problems
Troubleshot dial-up with secure ID, backup servers, monitor server events, virus event logs and setup servers with arrays
Created standard image in Windows NT and Windows 95 for ghosting purpose
Helped customers with SAP R/3 problems, install 3.1H and 4.0B GUI
Monitored remote routers with the HP-OpenView and patching Cisco and Bay hubs with twisted pair and troubleshot problems
Helped in help desk support for remote and internal users in network, hardware and software
Canwest Global System, Toronto, ON May 1997 – Jul. 1997
IT Support (Contract)
Provided help desk support to customers for Hardware, Software and network problems and trained them for new applications
Fully responsible for installing, modifying, maintaining, troubleshooting and repairing micro computers, Macintosh, PowerPC, Notebook and peripherals
Installed Windows NT, RAS, MS Office and other applications
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