Management Information Technology

S.R.Rajesh

Mobile: +91-984******* / Email: *********@*****.***

Seeking assignments in IT Infrastructure Management domain with a growth oriented organisation.

PROFESSIONAL SYNOPSIS

17+years of experience in planning, monitoring implementing and delivering state of the art IT Infrastructure support services for varied functional origination

Dedicated and results-oriented Information Technology Management professional with an extensive record of driving improvements in the performance of systems, personnel and organizations utilizing the communication and analytical skills

Proficient in setting up and managing Enterprise level IT Infrastructure as per the process and Standards.

Adapt at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management. In-depth knowledge and expertise in LAN / WAN / IMS, System Administration.

Self-motivated, devoted and decisive management personnel

Have excellent analytical as well as resolving problems

Have in depth knowledge in the respective product

Have experience in developing and directing individual as well as associate staffs

Have adequate knowledge regarding the relation with retail sales and service operations with the essence of marketing and sales support

Familiar with necessary recruiting and training procedures for the newly appointed personnel

Managing day to day Brach activity

AREA OF EXPERTISE

Various Brand Hardware (Desktop, Laptop, Server, Switches, Storage) Installing and Break fixing

Designing and implementing Windows & VMware solution

Designing and implementing Data center

Designing and implementing DATA & Voice solution

Designing and implementing CCTV, Access controller solution

Implementing latest Patches, Drivers, Firmware updates

Good problem solving skills with an ability to work under pressure

ORGANISATIONAL EXPERIENCE

Allied Digital Services Ltd is a leading IT infrastructure Management company in India. Supporting Location available in all over world (INDIA, USA, AUSTRALIA, SOUTH-EASE ASIA, EMEA), I have experience for supporting more leading organisation in India

Service Delivery Manager, (From May 1999 to till date) operating from Chennai Branch, Managing South Operation.

Job Responsibilities

To be responsible for IT Resources South operations.

Provide training to the End users and new members joining the company

Managing resource allocation to ensure smooth functioning of the 24* 7 support function.

Communicate with various corporate and resolving the technical issues

Resolving the customer issues as per SLA

Monitor frequent issues and provide permanent solutions

Interacting with End user to understand the user issues and to obtain feedback on services offered

Handling the escalation from the users

Providing day-to-day technical assistance to users

Preparing weekly and monthly IT reports and documentation

Visiting customer site every month and collecting customer feed back regarding the support

Installation, Commissioning and Maintenance of PC’s, Servers & other Network Equipments

Network and system administration and PC / server Hardware trouble shooting & management

Technical Support for maintenance repairs & upgrade of PCs Servers & Printers.

Asset Management & Vendor Management.

Administration of the servers & Backup Operations.

Trouble shooting user system level calls logged by Helpdesk.

Vendor Co-ordination & inventory Management.

Handled Project

CAMS – CISCO switch’s roll out

Deloitte – Data center, CCTV, Access controller, Data and Voice

Yes Bank – Data and Voice

Indusind Bank – Data and Voice

GIC Housing Finance – Data and Voice

IDBI Bank – Data and Voice Systems ( New Branch Implementation) and Managing the same

SBK Enterprises – CCTV, Fire alarm, Access controller Implementation and Managed same until contract period

ICICI (ICMC) – Implementation and Managed CCTV until contract period

McDonald – Data and POS implementation and Managing the same Coimbatore and Kerala region

Project Management and team co-ordination.

Taking contract and roll out until completion of project

Communicate with various vendor’s and complete the project on time

Plan and work cost effectually increase the project margin

Quality Management

Managed work force safe and security

Process definition and implementation

Defined policies for sourcing and implementation of technology infrastructure

Defined IT security guidelines, procedures and rules for securing information and systems

Recommending process improvements to reduce downtime

ACADEMIC QUALIFICATIONS

MA [PG Degree in Economics] Annamalai University, Chidambaram, INDIA May, 1997

BA [Degree in Economics] Govt. Men's College, Kumbakonam, INDIA April, 1994

TECHNICAL TRAINING

PMP – Training – 2011

ITIL 4 days Training program attended in Bangalore – 2008

DELL – Dell DSP Training program for Laptop, Desktop – 2004 and 2005

APPLE – Training program for troubleshooting Desktop, Laptop – 2004

PROFESSIONAL CERTIFICATIONS

DCSE Certification - (ID: 609)

IT Service Management Foundation (based on ITIL®) – (ID: SR3224185)

Windows 2003 Server – (ID 3734073)

DCSE - Dell ESF Level 1 Certification (ID: 379526) Note: Expired 2010

Information and Systems Management (Aptech Computer Education)

BASIC ELECTRONICS (Tamilnadu Advanced Technical Training Institute)

PERSONAL DETAILS

Father’s Name : S.Rengarajan

Date of Birth : 21st Feb 1974

Communication Address : 57 Chellapa Kounder Layout, 7 Street Extn, Rathinapuri, Coimbatore -641027

Passport No.& Validity : M6006905

Marital Status : Married

Languages: : English, Tamil

Nationality: : Indian

Shift preferable : Not a problem

Time required to Join : 60 days

Hobbies & Personal Interest : Watching cricket & Listening News

Contact this candidate