Customer Service Manager

JESSE BROCK

*** ******* *****-********** ** *****

OBJECTIVE:

To obtain a position with your company that utilizes my existing hospitality and restaurant experience to benefit an organization where I can see the results of by efforts.

EDUCATION:

High School Diploma from Apollo-Ridge High School

EMPLOYMENT;

RUBY TUESDAY Chesapeake, VA

Restaurant Manager 06/2007-1/2017

●Responsible over kitchen and entire restaurant operational process during my shift

●Hire, train and provide leadership to team members

●Ordered all food products for restaurant

●Conduct weekly inventory and completed posting

●Establish weekly schedule within staffing pars and labor budget

●Placing/overseeing deliveries, generating prep ists, line checks, operating and efficient kitchen staff and shift.

●ServSafe Certified

DENNY’S Virginia Beach,VA

Restaurant Manager 03/2005-06/2007

●Direct accountability for all operational results for shift

●Hire, train and provide leadership to all employees

●Establish weekly schedule for restaurant in direct relation to labor cost.

●Safety manager for the restaurant

CHIEF CULINARY SPECIALIST (E7) USN RETIRED USA

HONORABLE MILITARY SERVICE 02/1985-03/2005

●Commendation awarded for Exemplary and professional service transforming division into a Five Star Food Operation

●Ordering, maintenance, and rotation of stock in excess of $40,000

●Assign duties and supervise preparation and serving methods of food

●Establish work schedules and serving line procedure

●Initiate performance evaluation and counseling to junior personnel

●Developed training program enabling junior personnel to receive formal education as well a provide training opportunities

●Coordinated fundraisers that raised over $1000.00 into MWR

●Responsible for sanitation and customer service

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