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Medical Customer Service

Chicago, Illinois, United States
January 31, 2017

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**** *. ****** ****** *******, Illinois 60639-2035


Business Development Manager

Drive business volume by branding top products. Educate Management and employee on new OSHA regulatory requirements. Work with clients on proper use of Safety and Medical products. Problem solver to reduce workplace safety risks. Interpersonal skills and communication at all level of management.



Business Development Manager

Business Plan Development Marketing Strategy and Implement Quote Presentation

Strategic Planning and Development Market Research and Analysis Business Operation

Negotiate and Implement Pricing Strategy Promotional Material Design Relationship Building

Work with Attorney and Accountant on all documentation for Company Operation.

Submit all documentation to the Department of Defense and Internal Revenue Service.

Maximize Client utilization by educating them on the proper use of products purchase.

LOYOLA UNIVERSITY MEDICAL CENTER; Maywood, Illinois 2009- 2010

Respiratory Care Practitioner II.

Bronchial Alveolar Lavage Bronchial Specimen Collection Assessments and Care Plan

Mechanical Ventilation Pharmacologic Administration Critical Care Transportation

Trauma Level 1 Intervention Emergency Respiratory Procedures Oxygen Therapy

Provide Critical Respiratory care in the following Intensive care Units: Burn, Cardiac, Neurology, Neonatal, Medical, Surgical, Oncology, and Pediatric. .

Calibrate, initiate, and troubleshoot non-invase O2 and CO2 monitors for continus monitors.

Administer supplemental oxygen and humidity therapy to achieve adequate oxygenation and hydration.

Initiate monitor and adjust non-invasive CPAP/BiPAP devices.


Partner/Patient Care Coordinator/Respiratory Care Practitioner

Patient Prospecting Business Operation PEE DEE KAY JACOH Accreditation

Strategic Planning Customer Service Disease Management

Patient Education Pulse Oximetry Study Medical Coordinator/Liaison

Marketing Strategy and Implementation

Conduct home visit to evaluate and monitor Patients.

Report results to Physicians and allied health care.

Initiate and follow-up with Patients on BiPAP/CPAP.

PHADIA US INC. / THERMO FISHER SCIENTIFIC; Portage, Michigan 2006-2007

Clinical Sales Consultants

Medical/Patient Results Interpretation Health Plan Formulary Acceptance Hospital Coordinator

ImmunoCAP education Residents/Nurses Education

Chicagoland Thought Leader Coordinator Quest Diagnostic Laboratory Liaison

Manage existing clients and develop new accounts management for utilization of ImmunoCAP - an assay

designed to rule in or rule out atopy in patients with allergy-like symptoms.

Educate and train medical staffs, Quest Diagnostics, Advance Clinical Laboratories CL Staff on ImmunoCAP interpretation.

SCHERING-PLOUGH/MERCK INC.; Kenilworth, New Jersey 1998-2005

Senior Pharmaceutical Representative; Chicago Territory 2002-2005

Fellowship/Resident Development P&T Members Development Account Management

Schering/Plough Hispanic Initiative Thought Leader Development District Trainer

Worked with key account: Northwestern Memorial Hospital influential cardiologists, endocrinologists, internists and primary care physicians.

Senior District Account Specialist-Schering Laboratories 2000-2005

District Account Representative - Key Pharmaceutical Division: Chicago, Territory 1999-2000

Fellowship Development Home Office Anchor Trainer District Disease Management

Anti-infective Co-Trainer Institutional Accounts Management Formulary Addition

Pharmacy Development Pharmacy Continue Education Programs Contracting

Thought Leader Development District Preceptorship Coordinator

Manage Account Pull through District Medical Educational Programs

Oversaw sales in assigned hospital; promoted products by implementing comprehensive pull-through strategies to maximize formulary success in Emergency, Surgical, Urology and Gynecology departments.

Developed working relations with hospital staff including Director of Pharmacy, Clinical Pharmacist,

Infection Disease, Internist, Pulmonary & Critical Care Medicine, and Microbiologist to include Gatifloxacin to formulary.

Ranked in top 10% of Hospital Sales Force; selected as District Anti-Infective Trainer;

Promoted to Senior Pharmaceutical Representative.

Gained formulary approval for Tequin (Gatifloxacin) at Swedish Covent Hospital, Advocate

Illinois Masonic Medical Center and John Stroger Hospital.

Professional Sales Representative – Key Pharmaceutical Division: Chicago Territory 1998-1999

Asthma Disease Management Chicago Board of Health Coordinator

Chicago Hispanic Medical Group Liaison Pharmacy Education Coordinator

Successfully implemented Resources for Inspiration (Asthma Disease Management) programs in Advocate Health Care Chicago North Staff Model.

GLAXO SMITHKLINE; Research Triangle Park, North Carolina 1996-1998

Managed Market Specialist/Illinois Business Unit 1997-1998

Contracting Illinois Business Unit Pharmacy Coordinator Formulary Pull through

Illinois Business Unit Long Term Care Coordinator Managed Market Medical Education

University of Illinois College of Pharmacy Liaison

Gained over $2M annual sales of Flovent (Fluticasone proportionate) product for Business Unit.

Professional Pharmaceutical Representative: Chicago Territory 1996-1997

GlaxoSmithKline Hispanic Initiative Pharmacy Development Initiative Medical Education

Territory Management

SCHERING LABORATORIES/MERCK, Inc.; Kenilworth, New Jersey 1989-1996

Pharmaceutical Representative; Chicago Territory

Territory Management Teamster Health Center Coordinator Medical Education

Cardio/Pulmonary District trainer Government Affair Assistant

Achieved Diamond Club Membership twice; recipient of Distinguished District Representative


Attained / maintained 40% market share for Claritin by maximizing State of Illinois Prior

Approval Program; named official liaison to Cuban Medical Society, Columbian Medical

Assn, Peruvian American Medical Society.


Keller Graduate School of Management; Chicago, Illinois

Master of Business Administration, 1995

Northwestern University: Feinberg School of Medicine; Chicago, Illinois

Diploma; Department of Anesthesiology Respiratory Care, 1985

Antillian University; Mayaguez, Puerto Rico

Bachelor of Arts Degree in Chemistry, 1982


Registered Respiratory Therapist

Certified Respiratory Therapist Technician

Advance Cardiopulmonary Life Support Certification

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