Customer Service Administrative Assistant

Donna L. Smith

P.O. Box ****

Covington, GA *****

410-***-****

*************@*****.***

SKILLS:

• Executive administrative abilities

• Excellent written and oral communicator

• Exceptional organizational and customer/cultural relations

• Analytical and problem solving capabilities

• Highly motivated and professional adherence to confidentiality

• Proficient in MS Office, Outlook & Data Management

EXPERIENCE:

Terumo Medical Corp., Elkton, MD 1999 – Present

Logistics Administrator (Supply Chain/Export)

Responsible for order approval, and validating shipment incoterms.

Accountable to facilitate the receiving and shipping of medical devices and materials, effectively managing the timely flow of order processing.

Coordination with third-party freight forwarders for air and ocean customs documentation.

Provide and maintain exceptional and effective customer service/client relationships.

Proficient user of JD Edwards software system.

Provide administrative support to cross-functional departments (Purchasing, QA, Warehouse, Sales & Marketing).

Promoted from Sr. Customer Service representative in 2003.

Town of Elkton, Elkton, MD 1996 –1999

Finance Clerk

Generate and dispense municipal bills (water/sewer, annual local tax bills)

Performed accounting duties for payroll processing.

Recording of deed transfers and major facilities for new construction.

Payroll for municipal employees.

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