IT/ QA/ Business Analyst

QUALIFICATIONS PROFILE

Detail-oriented, performance-focused, and multifaceted professional with wide-ranging experience in IT, Software QA and Business Analyst; complemented with proven expertise in administering all facets of software development life cycle. Knowledgeable of Agile and Scrum methodologies. Skilled at managing evaluation, configuration, and installation in accordance with established standard guidelines and procedures. Customer-focused and dedicated leader equipped with record of success in accomplishing multiple projects and tasks in timely manner without compromising quality. Armed with strong interpersonal skills; multilingual in English, Spanish, and Russian.

CORE COMPETENCIES

Quality Assurance Software Test and Analysis Agile and Scrum Methodologies Software Development Life Cycle Conflict Resolution Customer Service and Relations Information Security Policies

PROFESSIONAL EXPERIENCE

CTSS, Inc. Alexandria, VA

IT Specialist Senior 2015–Present

Direct, design, oversee and perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum information technology system operations.

Take charge of repairing and resolving issues concerning system software/hardware and operating systems, as well as solving end-user problems regarding different specialized systems.

Administer computer networking security, configuration, and installation.

Fidelity Information Services Herndon, VA

Software Test Analyst Specialist 2012–2015

Completed information Security Policies courses and applied it to protect customer data and to secure test processes.

Assumed full accountability in conducting software tests including Vision Content Advanced Capture and Advanced Integrated Capture for Document Imaging.

Rendered hands-on support in executing Agile testing processes and procedures, as well as in managing software life cycle activities including analysis, design, evaluation, installation, operation, and maintenance.

Ensured implementation of secure test procedures to protect clients’ data.

Carried out simultaneous tests on component, integration, and system levels.

Participated in various meetings concerning designs and reviews on product specifications to determine and resolve system errors.

Facilitated suitability, interoperability, security, and non-functional tests including installation, performance, load, stress, usability, reliability, and portability.

Performed key responsibilities including applying risk-based approach to determine test scopes, concentrating on testing procedures to determine defects through well-placed targeted test, evaluating test completion criteria, and concluding pass or fail criteria based on the quantity and degree faults.

Detailed software faults through CRM bug-tracking tools to comply with the standard procedures.

Supplied developers with detailed description, test data, log files, and processes in replicating product faults.

Took charge of documenting clients’ reported problems and test results, validating problem resolved, and collecting reusable regression test cases.

Held responsibility in preparing, securing, and maintaining test records, as well as test data repository.

Provided support to the Customer Support Team in handling user acceptance testing and resolving work-related issues.

Analyzed and gave feedbacks on all aspects of product documentation.

Maintained active involvement in daily Scrum meeting to communicate existing issues and provide current status.

Offered assistance to the Development, Documentation, Customer Support, and Marketing departments.

Consistently guaranteed customer satisfaction by accomplishing projects on time and meeting clients’ expectations.

Notable Highlights:

Arranged evaluation setting such as OS set-up, as well as front and back-end product installation.

Resolved data storage and retrieval issues through SQL queries.

Utilized appropriate quality assurance techniques in performing test to validate if the system was developed in accordance with the specifications.

Created and evaluated test data in Windows 10, 7, 2008, 2003; older server platforms; SQL Server; and IE.

Successfully expedited test time by utilizing database verification scripts.

Computer Access, LLC Fairfax, VA

Software Quality Assurance Specialist 2010–2012

Administered tests on thrift savings plan, retirement savings, and investment plan document systems for Federal employees and members of the uniformed services personnel and members.

Reproduced reported customer issues, verified bug fixes, and documented results.

Created test plans, test scenarios, and test cases.

Provided complete detailed documentation of the testing process and recorded test results.

Metavante Corporation Herndon, VA

Software Quality Assurance Analyst 2006–2010

Demonstrated expertise in conducting test analysis, resolving issues, and securing quality of a browser-based software application, a document imaging system for banking industry that utilized optical mark recognition and optical character recognition barcode to obtain and process financial documents, archive, and retrieval through deposit and lending management solutions.

Provided developers with prioritized bug reports, detailed defect description, test data, log files, and steps to reproduce.

Balanced workload between patch fixes verification of prior product releases, regression tests, and implementation of planned activities for upcoming releases.

Mastered new product features and explored functionality on an ongoing basis.

EARLIER CAREER

ISA, Inc. Alexandria, VA

Technical Support Engineer

Hands on direct support for user's hardware and software, specifically dealing with supporting desktops, laptops, tablets, monitors, printers, scanners, lab equipment which include upgrading, replacing, repairing, and supporting third party off the shelf applications.

EDUCATION AND CREDENTIALS

Bachelor of Science in Computer Science

Vladimir State University Vladimir, Russia,

Information Security Policies Certifications, Fidelity Information Services

PROFESSIONAL DEVELOPMENT

Software Testing Methodologies and Processes, INDUS

Oracle Training, Rock Institute

A+ CompTIA (Software and Hardware)

TECHNICAL ACUMEN

Operating Systems

Windows (10/8/7,2003 2008), XP, Windows Server 2012, UNIX, Mac OS, Android, iOS

Databases

Oracle 11, SQL Server 2008

Application Program and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, and Excel), MS IIS, Apache Tomcat, Load Runner, QTP, Winrunner, Antivirus programs

Browsers

Internet Explorer 11, Chrome, Firefox

Architectures

Client Server, Web-based Applications

Us Citizen

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