Project Manager
Resume:
Derrick Tran
Buena Park, CA ****8
************@*****.***
Experience
Business Data Links Inc, Pomona, CA
General Manager/Director of ERP Services (10/2014 - 07/2016)
● Responsible for training, support and daily management IT Manager, ERP Manager, and Administrative employees
● Ensured managers were enforcing company policy and standards.
● Responsible for client relationships.
● Assisted in implementing new ERP software for several clients if technical work was needed.
● Successfully acted as Project Manager in various ERP projects, from ERP selection to ERP implementation.
● Authored various IT policies and procedures.
● Planned, tested and installed/implemented new ERP infrastructures (software, virtual servers, and training).
● ERP Projects:
● Five Epicor Eclipse Software Deployment (Demo to Go-Live)
● Two Epicor P21 Software Deployment (Demo to Go-Live)
● Three Infor SX.e Software Deployment with Acumen Group. (Demo to Go-Live)
● Twenty-Five Warehouse RF Conversions (Warehouse Audit to Go-Live)
● Seven E-Commerce Deployments (Discovery to Live Website)
● Conduct discovery meetings with clients to obtain their requirement for sourcing, logistics, sales, customer service and finance
● Install, configure and design the solutions using design documents approved by the client
● Use implementation methodology based on industry best practices including gap analysis
● Perform end-user training for the project team and end users
● Assist in data conversion process and validation of converted data
● Proactively report on progress and issues
● Allocate resources where necessary to implement solutions and problem resolution
● Work with project schedules, contracts, third-party vendors, and other divisions
● Provide account executive and customer point of contact for accountability in problem resolution
● Pre-sales activities including development of client demos and prototypes, creation of project estimates, and presentation of detailed proposals
● Provide leadership and assistance on assigned implementation projects across the organization Manager: Systems and Support (10/2013 - 10/2014)
● Responsible for training, support and daily management of Level 1 and Level 2 Technical Support technicians in an enterprise environment of 500+ end users.
● Ensured the support team meets Company SLAs while adhering to policy and procedures.
● Responsible for procurement and asset management of all LAN hardware and software.
● Subject matter expert and lead for various LAN hardware and software migration projects.
● Successfully acted as Project Manager in which our IT department engineered and implemented a remote network/server/desktop infrastructure.
● Authored various IT policies and procedures.
● Third level support for desktop engineering issues and second level server support.
● Planned, tested and installed/implemented new hardware and software desktop infrastructures.
● Epicor P21 and Epicor Eclipse ERP Support Tier 2+ Technical Support Supervisor (12/2011-10/2013)
● Lead for Level II support team of 4 technicians responsible for resolution of desktop and network issues, software installation/troubleshooting and upgrades.
● Assisted in implementing Helpdesk first tier support team, hiring and training of staff and their supervisor.
● Project lead for new software implementation of Epicor Eclipse software.
● Second level support for desktop engineering issues and first level server support.
● Responsible for setting up and maintaining end user telephony: created new user extensions and voicemail.
● Assisted in building new servers and deployment projects.
● Created and updated training manuals, installation guides and procedures.
● Troubleshoot, maintained and analyzed desktop/laptop software and hardware issues via phone, remotely or at user's desktop on Windows XP/Vista/7 platform.
● Installation/upgrade and support for business software.
● Network Administration duties including creating/modifying/maintaining network ID's.
● Server Administration duties included creating users in active directory, email maintenance and server daily checks.
● Epicor P21 and Epicor Eclipse Tier 1 ERP Support Education
California Polytechnic State University, Pomona Pomona, CA Bachelor of Science in Telecommunications/Information Systems Management (2007-2013) California Polytechnic State University, Pomona Pomona, CA Masters of Science in Business Administration in IS Auditing/Information Assurance (2015-Present) Project Management Professional (PMP) Certified: License Number 1974891 (2016-Present)
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