IT Support
Resume:
Lolitha Rowton
*************@*****.***
PROFESSIONAL WORK EXPERIENCE
IT Contract Support 2/2014 –5/2016
Brooksource Teksystems
RUSH Hospitals Remote troubleshooting for AD, Win 7, Outlook, VMWare, EPIC systems. Handled basic helpdesk tickets, mostly triaging the tickets to the Level II team. Resolved tickets within a 3.5 minute window. Supported common issues such as connecting to the wireless, password resets and printer connectivity.
Winston & Strawn LLP Provide telephone, email, and remote desktop support to 3000+ local and international customers. Provide first level troubleshooting and resolution of applications, hardware/software, OS, Open Text Document Management, Office 2010 and Windows 2007 networking issues in collaboration with Cherwell Service. Remote connectivity support of Citrix, Cisco and VPN.
Katten Muchin Rosenman LLP Provided telephone, email, and remote desktop support to local and international customers. Provided first level troubleshooting and resolution of applications, hardware/software, OS and networking issues in collaboration with Service Now. Involved in special projects on an as needed basis. Office 2010 and Windows 7, Dell hardware environment. Remote connectivity support of VMWare, Citrix, Cisco and VPN.
Heartland School Solutions/Chicago Public Schools: installation, configurations and training to SDMs (Service Dining Managers) and service dining personnel on POS system (point of sale registers).
BMO Harris Bank Provided field technician support services (laptop imaging and rebuilds, end user data migrations and customer refresh training of MS office suites 2003/2010.
University of Chicago School of Medicine: Customer data migration, imaging and desk side support of MS office suites 2003, 2007 and 2010 during migration from 2003 to 2007 and 2010. Laptop and MacBook build-outs and reimaging.
Bates Carey Nicolaides LLP, Chicago IL 8/2012 – 12/31/2013
IT Support Technician
Provided technical support services for the Information Systems & Technology department for a mid-sized law firm.
Ungaretti & Harris LLP, Chicago, IL 5/1995 - 9/2011
Network Manager (6/98 - 9/11) Network Administrator (6/98 - 8/99) Word Processing Coordinator (5/95 – 6/98)
Maintained all network, telecom and networking functionality. Assisted in the ongoing design, implementation, usability, and training of various OSs, hardware and software applications, including but not limited to MS Office and Windows suites (NT, XP, 2003, 2007 and 2010), iManage, Filesite) Cost Recovery (Equitrac, eCopy, Print Recovery).
D’ancona & Pflaum, Chicago, IL 8/1989 - 5/1995
Lead Word Processing Operator / Coordinator
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Assisted with the implementation of networking the firm to Windows 3.1, WordPerfect 6.0 and Word 6.0. Provided all software training to support staff (i.e. secretaries, word processors and attorneys).
Alexander & Alexander, Inc., Chicago, IL 4/86 - 8/89
Assistant Word Processing Supervisor
Assisted in the setup and administration of the Novell Network System utilizing WordPerfect 5.0, App-Pac Agency Manager, Telexes and Office Manager. Maintained databases for Accord Applications and Certificates of Insurance.
Winston & Strawn, Chicago, IL 8/85 - 8/8/87
Information Systems Operator
Modified extremely heavy revisions of documents on the IBM 5520. Converted documents using OCR to word processor process. Maintained all documents on IBM 5520 via a standardized filing system.
OTHER WORK EXPERIENCE:
Private Home Healthcare Provider, Chicago IL 10/2011 – Present
Home Healthcare Assistant
Provide caring companionship, personal care assistance (bathing, dressing and grooming) in addition to:
Muscular Dystrophy Alzheimer's Dementia Parkinson’s Diabetic Stroke Catheterization Wound Care
Tube Feeding, Meal Preparation and Planning; Medication Management
Transportation (errands, appointments); Light housekeeping and Laundry
EDUCATIONAL BACKGROUND
CDL Class C (ADA certified), June 2016
CPR/AED for Healthcare Worker Certification, June 2015
Home Healthcare Personal Assistant Certification, June 2015
South Suburban College – Associates Degree, Information Systems and Technology, May 1990
South Suburban College – Certificate, Certified Nurse Assistant, August 1984
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