Quality Assurance Customer Service

Silvia Goldsmith

Phone: 951-***-****

Cell: 760-***-****

E-Mail: ***************@*****.***

Key Skills:

Quality –Oriented Detailed

Self starter Efficient time management skills

Safety-oriented Organized

Task Focused Proficient at Multi-Tasking

Summary of Qualifications:

Electrical manufacturing professional specializing in soldering, de-soldering trouble shooting, Diagnostic and repair of specialized equipment

Experience includes 20+ years in electronics manufacturing, assembly and testing

Skilled at creating, repairing and modifying electronic assembly quickly and proficiently

Highly efficient and capable of handling multiple tasks in a fast-paced environment

Able to work individually or part of a team to complete tasks efficiently which meet high quality standards in a fast paced environment

Ability to prioritize tasks to increase efficiency and reduce turnaround time

Highlights of Accomplishments:

Expert in general soldering Re-work

IPC-A-610 Certified IPC Specialist (CIS) IPC-A-610 Certified IPC Trainer (CIT)

Test equipment operations Use of Electronic test tools

Performed Quality Assurance inspections Packaging, Shipping and Receiving

Experience:

CarrierComm May 2005 to June2016

Carlsbad, CA

Job title: Lead Re-work Technician, Electronics Test Repair Technician

Duties: Rework or repair all returned product from customers

Main duties included board level rework and repair, including RoHS, and Non- RoHS soldering techniques, and documentation. Testing of electronic subassemblies, coordination of re-work technicians and training

Served as an expert in troubleshooting and repairing special and custom orders of electrical units, modules and Modems

Analyzed and interpreted blueprints, ECO’s data and manuals to determine items were within precise specifications

Inspected electronic parts for proper location and orientation

Tested and measured Modems performance Verified equipment and installations was to specifications

Recommended corrective actions to minimize rate of product defect and returns

Documented, filed and maintained proper inspection records and quality assurance documents

Entry of data to our Service Management system,

Assist with the packaging, Shipping and Receiving of equipment

Denso North America July 2004 to April 2005

Vista, CA

Job title: Inspector components parts/Re-work Technician

Duties: Inspect for missing, damaged, misalign components,

Documented results; filed and maintained proper inspection records and quality assurance documents

Callaway Golf February 2004 to July 2004

Carlsbad, CA

Job title: Repairs Technician

Duties: Receiving and repair of customer returns, data entry

Toys R us November 2002 to February 2004

Oceanside, CA

Job title: Front end Supervisor/Cashier

Duties: Responsible for Customer Service, cashiers, and store closing activities

Breg Inc August 2000 to April 2001

Vista, CA

Job title: Assembler

Duties: Assembly of medical devices

Callaway Golf June 1997 to November 1998

Carlsbad, CA

Job title: Assembler

Duties: Assembly of golf clubs, receiving and repair of customer returns, data entry

Kimberly Clark Corporation (Formally Cardiotronics) July 1995 to November 1006

Carlsbad, CA

Job title: Re-work Technician

Duties: Assembly of medical devices

Rapidsyn September 1992 to June 1995

Oceanside, CA

Job title: Assembler

Duties: Assembly of electrical motors, repair and replacement of faulty parts and components, and hand wind wiring

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