LUKE OVERMAN

**** ********* **** *****, ***** ***02 972-***-****/469-***-****

acyka5@r.postjobfree.com

PROFESSIONAL EXPERIENCE

DISYS / DALLAS, TX Apr 2016 – Nov 2016

Contractor - Storage Vulnerability Engineer

Troubleshoot and research Storage based vulnerabilities detected by Qualys, Retina, and Nessus Security Scanners

Research detected vulnerabilities on Cisco MDS switches, HPE 3Par Storage Arrays, EMC VNX Storage Arrays, Netapp 7-Mode Storage Arrays, and Netapp Cluster Node Storage Arrays

Escalate to vendors on potential remediation steps when needed

Provide direction and support to VMWare and Network Engineers on resolving vulnerabilities in an Enterprise environment.

Work with system owners on life cycle management for End of Service Life equipment

Communicate with Project Managers and Tower Leads regarding timelines and completion status SOFTLAYER / DALLAS, TX Nov 2013 – Feb 2016

Softlayer, an IBM Company – Storage Administrator

Troubleshooting performance issues on Storage-Area Network (SAN)/ Network-Attached Storage

(NAS) storage platforms, including: Netapp Isilon, and EqualLogic

Advanced troubleshooting of block/file protocols, including: ISCSI, CIFS and NFS

Configure and maintain storage infrastructure providing optimal availability, performance, and best practices

Evaluate performance, monitor workloads, and analyze results to ensure optimal operations

Hardware lifecycle management.

Maintain platform and procedural documentation

Lead/coordinate projects including new installations, upgrades, retrofits, etc.

Develop and improve upon operational procedures and standards

Act as a subject matter expert (SME), providing advanced technical expertise for various projects and/or assisting sales teams with understanding customer requirements

Managed Isilon fleet-wide OneFS upgrades

Provided Vendor management to assure hardware integrity through the storage infrastructure.

Communicated directly with vendors on troubleshooting and problem resolution issues

Created and maintained knowledgebase articles using Confluence

Directed remote data center staff on FRU replacements on Netapp (FAS, AFF, and E-Series), EMC

(Isilon), and Dell (EqualLogic) storage arrays.

Setup and configured Netapp Storage Encryption

Setup and configured IBM Security Key Lifecycle Manager for use with NSE based clusters

Monitor and troubleshoot Netapp storage performance metrics using Netapp OnCommand Insight Management tools.

Configured global Netapp fleet for Replication and Disaster Recovery via Snapmirror relationships

Configured and maintained Cisco MDS fabric switches to support Netapp E-Series clusters

Provided final tier support for storage related escalations TSP / DALLAS, TX Mar 2010 – Nov 2013

Technology Service Professionals – Netapp Storage Services Netapp Storage Engineer

Senior Field Service Engineer

Configured global Netapp fleet for Replication and Disaster Recovery via Snapmirror relationships

Setup and manage data migrations

Plan and implement “Head swaps”

On-site Representative of Netapp for Bank of America

Dedicated Netapp Storage Engineer in an Enterprise Environment providing HA Pair configuration, LUN/Aggregate/Volume creation, as well as configuring SnapMirror relationships.

Setup and configuration of Netapp V-Series hardware.

Providing support for storage projects and solutions such as backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.

Support and daily administration of Netapp storage infrastructure.

Regional coordination for new Netapp implementations at Bank of America

Provide site inspections for verification of site resources

Provide technical support for other on-site service engineers

Working directly with Project Management to assist in scheduling and implementation of Netapp related projects for Bank of America

Field Service Engineer

Providing customer support including troubleshooting and problem resolution.

On-site emergency repairs and replacement of critical internal hardware components

Opening and working technical cases with Netapp Global Support

Participated in bi-weekly on-call rotation

Netapp Install Services

Communicating with customer to provide scheduling for installation and site readiness

Initial hardware installation, disk shelf cabling, and in production disk shelf adds

Perform Netapp Data Ontap upgrades/reversions and firmware updates.

Other

Technical mentoring and guidance to other technical team members.

Responsible for establishing a relationship with Project Management teams that allowed TSP to create new accounts and residencies in Kansas City, MO and Richmond, VA through exemplary work and willingness to help my customer resolve their storage needs. COREXCHANGE / DALLAS, TX May 2008 to Jan 2010

CoreXchange – Colocation and Connectivity, Simplified. - NOC 1 Technician

Maintained system files on network servers, provided security access and file backups to guarantee their safety in the event of problems with the network.

Maintained peripherals, such as printers, scanners, fax machines, etc. connected to the network.

Ran Ethernet and fiber drops to multiple cabinets as well as power connections.

Monitor client servers using Nagios Monitoring System for errors and disconnections.

Setup new clients with service allotting cabinets with all necessary provisions (power and network connections) and testing all connections before and after setup.

Troubleshoot any hardware/network failures causing disruption of service that may affect clients.

Monitored incoming requests via RT Ticketing System. CERTIFICATIONS AND SKILLS

Netapp

Netapp Authorized Service Engineer Level 1 (ASE 1)

Netapp Authorized Service Engineer Level 2 (ASE 2)

Netapp Accredited Installation Professional (NAIP)

Netapp Certified Data Administrator (NCDA)

Netapp Certified Backup & Recovery Implementation Engineer (NCIE) Technical Skills

NetApp Skills

Maintenance and installation of NetApp storage system and other NetApp products

Storage system cabling including cluster configuration and multi-path disk shelves

Upgrade of storage system OS and firmware, including disk and shelf firmware

Data Ontap configuration, including network configuration, CIFS, NFS, Autosupport, etc.

Filer-level space provisioning, including creating and destroying aggregates, volumes and LUNs

Detailed understanding of multiple generations of NetApp hardware

Troubleshooting network connectivity along with hardware problems.

Troubleshooting CIFS, FCP, ISCSI, and NFS

Networking Skills (TCP/IP, FCP)

IP SAN and other storage networking configurations

Network and Fabric San Cabling

General skills

Advanced hardware troubleshooting for computers and laptops

Installation, troubleshooting, and diagnosis of software problems in Windows

Basic software such as Open Office, Microsoft Office, Word, EXCEL

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