Customer Service Sales

Location:

Posted:

February 01, 2017

Areas of Expertise

Bartending, Bar Management,

Banquet Captain, Restaurant

Management, Training,

Organization, Natural Multi-tasker

Education /

Certification

TABC Certified

Rolling Meadows High School

Rolling Meadows, IL 1983-1987

Arlington Academy of Beauty

Arlington Heights, IL 1987-1988

References Available

Upon Request

Tracy L. Hernandez

2401 Northbrook Drive

McKinney, TX 75070

**************@*****.***

Objective

To advance into a service, sales and or management role that will allow me to utilize my revenue generating and customer service skills.

Professional Experience

PGA TOUR / TPC Craig Ranch 2015-2016

McKinney, TX

Banquet Captain / Lead Bartender

Set up, break down and service of all internal and retail events. Training new employees, inventory, restaurant and event management.

Westwood Tavern & Tap 2014-2015

Schaumburg, IL

Banquet Captain / Bartender

Event Sales, set up and service, Assist in management of facility. Training new employees, Vendor contact for alcohol sales.

Fireside Ale House 2010-2015

Streamwood, IL

Restaurant Manager / Event Sales

Day to day operations, Responsible for all staff and stock on property. Bartender & Special events management

Rack House 2008-2012

Arlington Heights, IL

Responsible for new hires, training, operations, inventory, special events, menu development.