Sales Microsoft

Karen G. Hurst

Cell: 770-***-****

Email: ***********@*****.***

Versatile and resourceful Chief EA offering extensive international experience in business and IT strategic planning and execution, Program Management, large scale business platform implementations, Product Innovation & Lifecycle Management, and enterprise strategy and architecture in numerous conglomerates and Fortune 500’s. Able to see the big picture, focus on critical details, and prioritize multiple projects. Extensive experience in diverse systems development and deployment, and strategic planning of infrastructure and enterprise business systems integration. Viewed as a trusted advisor and IT partner. Committed to adding value and exceeding expectations through creative idea generation, collaborative problem solving, and disciplined decision-making.

CORE COMPETENCIES

Enterprise Strategy & Transformation

TFS, .Net, Visual Studio, ASP, AI

Asset Rationalization

BCH & Business Strategy

Cloud Expertise

Balance Scorecard & Performance Metrics

ERP Delivery: SAP, Oracle, JDE Dynamics, BI, SOA, EA

Mobility/ Wireless Experience

Azure, Ariba, HANA

PMO & EPMO

TSQL, JSQL, PL SQL

CRM/ CLM

Splunk, FireEye, ArcSight

SharePoint, BO, PowerBI

SaaS, PaaS, iPaaS

TOGAF, FEA, SCOR, Six Sigma, ITIL

International Experience

PROFESSIONAL EXPERIENCE

Microsoft Corporation Redmond, WA 2010-Present

Corporate Chief EA of Enterprise Strategy and Transformation

Lead Architect in the delivery of Microsoft’s new Cyber Security model and technology solution that included Azure, Splunk, FireEye, and ArcSight. Developed and implemented Microsoft’s new business platform future state that supported and enabeled every area of Microsoft Coropration’s Business and vendor partnerships.

Other responsibilities included:

Design and implemented Microsoft’s enterprise wide integrated SAP SCM and BPM effort that leveraged SCOR process model and Hybrid Cloud of SAP & HANA, APIs, Azure and Dynamics

Defined and implemented Microsoft’s Connected Cloud Customer Life-cycle Management (CLM) future state which included APIs (leveraging .Net, Visual Studio, and new proprietary bot technology and language).

Developed and implemented Microsoft’s Cloud and Mobility First Business Platform Future State Strategy which defined the how Microsoft Products and Services will evolve as well as drove insights for many of Microsoft’s acquisitions

Defined and implemented Microsoft’s Corporate Program Management Office

Led the implementation of ITIL and TOGAF across Microsoft’s IT and Data Centers

Developed and implemented Microsoft Corporate’s BI Architecture and Services using SSRS, SSAS and SSIS

Delivered a Business Capabilities and Business Process transformation framework that ensured alignment between Business Strategy and IT Services & technologies

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Implemented Shared Services Model across Microsoft that enabled business and IT to be a OneMicrosoft model and increase their go to market cycles and increase quarterly revenues by 35%

Drove investment insights in Microsoft’s M&A activities and streamlined the onboarding of newly acquired companies onto the Microsoft processes and technologies

Implemented Microsoft’s Corporate wide Social and Collaboration Business Platform which included SharePoint, Skype, SAP SCN, Azure, and Lync

Presented at numerous Executive Briefing Communications (EBC’s) to numerous Fortune 500’s CxO’s, BOD’s, and VP’s as well as Industry Analysts and researchers about Microsoft’s Products and Services

Defined and implemented Microsoft’s IaaS, SaaS, PaaS, and BPaaS frameworks and services

Led several IT assessments and integrations resulting from various Microsoft acquisitions such as Nokia, Skype, Yammer, etc.

Three time award winner of Microsoft’s NextGen Innovation Award for Azure (Cloud), PowerBI, and Business & IT Transformation

Two time award winner of Microsoft’s Delight the Customer Experience for work on Connected Cloud CRM and the Connected Customer Experience

Microsoft award winner of IT Security and Compliance

Stewart Title Houston, TX 2008-2010

Stewart Title is $2 billion dollar a year conglomerate focused on title insurance, commercial software for financial industry, and information/ ASP services.

CTO and Chief Architect

Collaborated with various business VP’s and CEOs to review each programs & key projects business case and determined appropriate prioritization and funding for execution. Tracked ongoing metrics and reported business case results. And, conducted many speaking engagements and interviews with industry analysts and publications.

Defined the commercial products and services future state strategy

Restructured and implemented Stewarts new PMO and EPMO organization

Delivered Stewarts new EPM; the IT portfolio consisted of 45 projects and a budget totaling $160 million per year

Partner with our sales team in product launches and sales cycles

Led the implementation of Oracle 11i & EBS for FI/ HRMS/ Order Management/ CRM including OBIEE across all of Stewart Title Corporate functions

Defined and implemented IaaS, SaaS, PaaS, and iPaaS leveraging Oracle, OBIEE, and SharePoint

Developed and implemented Stewart’s Enterprise Content Management strategy and architecture

Aligned the corporate vision, mission, and strategy to the IT Organization Strategy Map to ensure successful enablement of business.

Drove IT improvements that would save the business bottom line by $50 million through project consolidations, process improvements, and physical asset consolidations.

Improve the delivery of projects to business by 45% by streamlining many IT Processes around SCM which saved our Commercial Software releases and distribution times by 35%.

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Implemented a Business Transformation Office, an EPMO & PMO, and Application Architecture team. The BTO primary focus was to partner with the business in assisting defining the business future state and conceptually defining how IT could enable the future state of our business.

Delivered a new Shared Services Model that won Information Week’s Industry Leader Award in 2010.

AT&T Wireless, Alpharetta, Ga 2004-2008

AT&T Wireless is leader in the wireless provider industry. AT&T Wireless provides wireless services to 116.01 million subscribers in the United States, including Puerto Rico and the U.S. Virgin Islands.

Executive Director of Enterprise Strategy and Architecture

Delivered a corporate wide IT Transformation Strategy that ensured the repeatable enablement of services and products to AT&T Wireless business and external consumers. Defined the future state strategy for AT&T Mobility’s Enterprise Business Solutions and Services. And, led implementation of AT&T Mobility’s Connected Customer Experience. All of these efforts improved mobility online services activations by 70% in 2007 due to our new rationalization of activation & billing processes and platforms and enablement and publishing of mobility apps and services.

Other responsibilities included:

Defined and delivered the iPhone Integration as part of AT&T Wireless Partnership with Apple

Led the deployment of Oracle 11i for all corporate functions across AT&T Wireless (Financials, HRMS, Sales and Marketing (CRM), order management for online retail, plus OBIEE for analytics.

Defined AT&T’s BI future state strategy that included SaaS, BO, and OBIEE for internal and external consumers.

Delivered a Business Transformation Office (BTO) to ensure cross alignment of business priorities and IT.

Deployment of SaaS and IaaS to improve time-to-market publishing of mobility apps and services.

Implemented a new PMO and CMO organization with a focus on EPM and Agile Delivery. Portfolio consisted of 80 projects per year

Instituted a new Data Quality Program to improve Information Services internally and externally to customers

Delivered ITIL Foundation Framework and a Shared Service Model to transform IT into a service provider to business and external customers.

Streamlined and scaled enterprise Security to improve mobility’s internal and external customer experiences

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Deloitte & Touche, Senior Manager, CIO Services & Information Dynamics 2003-2004

Led numerous IT Strategies, Oracle, and PeopleSoft engagements for Deliotte & Touche as well as Deloitte’s Oracle and SAP Architecture SME. Delivered an Asset Rationalization Methodology for Deloitte and Hewitt-Packard. Delivered for Mark Hurd while he was CEO of NCR Teradata, Teradata’s Global PMO and EPM. And, I have spoken at numerous industry conferences and interviewed by numerous research and publication groups such as Gartner, Forrester, CIO Magazine, etc.

NDCHealth, VP of IT, Information Technology 2001-2003

Launched a new consulting business focused on data standardization and integration, EDW and BI, and ERP solutions such as Oracle. Led the configuration and implementation of NDCHealth’s new Oracle Apps solution which included HRMS, Financials, SCM, and CRM which also had to feed NDCHealth’s legacy data warehouse environment which resided on a Teradata database platform. Also, had to design and build a new interface from the Oracle Apps Database and feed NDCHealths Teradata EDW. Transformed the commercial products into a standardized set of products and services that better enabled NDCHealth’s customers and their own future state efforts. Delivered the future state product and services roadmap. Other responsibilities included leading and managing all areas of the IT Organization, R&D, and Commercial Products. And, partnering with marketing and sales teams in planning and releasing product launches and sales. Managed P&L, and worked closely with the COO and CEO in defining new market & product areas for business.

American Financial Group, Chief EA 1999-2001

Developed and executed IT and strategic planning for AFG, assess enterprise needs and requirements, partnered with numerous business leaders and officers on a unified business and IT vision and strategy. And, led the evaluation and implementation of AFG’s new ERP solution which was Oracle. Other notable achievements include the implementation of one of the industry’s first mobility applications and virtual warehouses. And, implemented the first mobile application architectures with included abstracting information from AFG’s EDW into a virtual data mart. Oracle was AFG primary database platform.

Prior Experience:

Held progressively responsible positions in IT and Consulting at Anderson, SciTek, and Mintz-Levin.

EDUCATION

B.S.BA. in Marketing

Tennessee Tech University, Cookeville, TN

SKILLS & Certifications

ERP & CRM: Oracle, PeopleSoft, SAP, Lawson, Dynamics AX & CRM, OBIEE; Azure Cloud, Social & Collaboration: Yammer, Skype; EDW & BI; ITIL, Six Sigma, TOGAF, PMP, PLM & SCM, CLM, EPMO/ PMO & CMO

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