Customer Service Manager

EXPERIENCE

CENTER MANAGER, FEDEX OFFICE PRINT AND SHIP

May 2014 – Current

Managing the overall operations of the center, which requires supervision of team members and the administration of center sales performance, profitability and customer experience objectives.

Led the entire reset of the point of sales systems including the checkout terminals and attachments.

Acted as system administrator for any and all network or program updates and installations during this process and all other system changes.

Earned the “Beacon Award” for outstanding customer service within six months of starting the position.

FRONT END MANAGER, KROGER

May 2010 – May 2014

Assisted Kroger Co. at a store level with all electronics and systems while teaching others, resulting in a better work place environment.

Managed all ‘front end’ personnel, products, and accounting. Scheduled and supervised cashiers and courtesy clerks, as well as customer service clerks. Acted as Head Accountant and Supervisor for the store. Promoted to supervisor for Kroger within six months of hire date. Advanced to department head and then manager for Kroger in under two years. COMPUTER LAB INSTRUCTOR, BOYS AND GIRLS CLUB

May 2007 – August 2009

Maintained the computer lab while teaching club members about computers and electronics. Served as network administrator and tech support for the club. Responsibilities included re-installing all of the devices with newer versions of Windows, installing new Anti-Viruses, and installing the systems with “Deep Freeze,” in order to help maintain computer lab integrity.

BRETT A. NICHOLS

EDUCATION

Bachelors of Science

University Studies in Technology

Illinois State University • Normal, IL

SKILLS & ABILITIES

Trained in customer service, customer

relations, sales, and marketing.

Proficient with multiple Operating

Systems including: Windows 98,

Windows XP, Windows Vista, Windows 7,

Windows 8, Linux Ubuntu, and Mac OSX.

Experienced with multiple Adobe

products including: Photoshop,

Illustrator, and InDesign.

Experienced with major computer

producers such as HP, Lenovo, IBM,

Macintosh, and Dell.

Experienced with Networking and

Network Management.

Tec 243 Computer Networking Systems

Implemented of the principles of local area

network architecture, including server

and client hardware specifications and

configurations. Network+ Class.

Tec 250 and 253 Graphic Media

Composition and Image Editing

Planned and created documents including

advertisements, brochures, packages and

e-books using graphic media production

technology. Skills included digital

photography, scanning, image editing

software tools, PostScript output and

reproduction concerns. Programs used:

Flash, Photoshop, and Dreamweaver.

TECH EDUCATION

University Studies in Technology

coursework included:

• Networking

• Engineering

• Computer Sciences

• Programming

• Graphic Communications

• Psychology

Technology Professional

Sample coursework:

815-***-**** • **********@*****.***

2000 N. Linden St. Apt. J105 Normal IL, 61761

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