Technical Support Life Insurance

**** ********** *****, *******, ** *****

804-***-**** • ***********@*****.***

Computer Programmer & Web Developer

Tech savvy and ambitious technology professional ready to leverage outstanding programming skills to build and maintain enterprise IT tools and user-centered web environments. Offer solid blend of application, database, and web development talents backed by more than 30+ years of experience and success delivering high quality tools and technical services to customers in medical, utilities, financial, and government sectors. Recently completed a Master of Science in Computer Science majoring in Software Engineering.

Areas of Expertise:

Software Development Life Cycle

Code Review & Software Testing

Tool Customization & Integration

Object Oriented Programming (OOP)

Website Design & Development

Internet & IT Security Solutions

Relational Database Models

Application / Technical Support

Technical Proficiencies

Platforms:

Windows

Tools:

Adobe (Acrobat, Photoshop), Lotus Notes, MS FrontPage, MS Office Suite (Access, Excel, Outlook, PowerPoint, Word) Visio, Visual Studio 2010 & 2012

Programming:

C#, C++, COBOL, CSS, HTML, Java, JavaScript, Lotus Script, PHP, SQL, Visual Basic, ASP.NET, MS SQL Server

Professional Experience

ACET, Fort Lee, VA

Contractor, 1/28/16 – 4/29/16

Technical Scope: Windows, HTML, CSS, MVC, .NET

Worked on a team supporting the Army’s S4IF Helpdesk/Trouble ticket system. Performed troubleshooting to fix problems in the print function. Developed a new function to display update items when new updates were made to the system.

McLane Advanced Technologies, Fort Lee, VA

Contractor, 08/05/14 – 05/22/15

Technical Scope: Windows, HTML, CSS

Worked on a team that converted the Army’s ammunition processing supply system from the current application based system to a web based system. The web system will handle all the Army’s ammunition supplies including storing, inventorying and transporting all ammunition the Army handles. The system requires highly secure handling of all details to insure no items are lost or that the system is compromised.

Bostwick Laboratories, Glen Allen, VA

IT Intern, 2012

Technical Scope: Windows, HTML, CSS, MS Word

Capped academic IT program with successful internship at leading anatomic and clinical pathology laboratory with locations across the U.S. and U.K.; assisted technology teams in upgrading computers, databases, customer connections, and intranet web site documents and pages.

Key Achievements:

Played key role in modernizing company’s IT environment; conducted surveys of outdated equipment, updated inventory database, and prepared machines for disposal in compliance with company procedures.

Alstom Power, Richmond, VA

Application Support Specialist, 2004 – 2005

Technical Scope: Adobe Acrobat, Teamcenter Engineering software

Developed Adobe-based applications for turbine repair division of a multinational corporation; delivered Acrobat forms with code that allowed forms to be customized according to engineer’s input. Provided help desk support to keep business-critical tools and systems at peak availability and performance for approximately 50 users.

Key Achievements:

Provided expert file configuration, file loading, and general technical support to engineers with Teamcenter Engineering enterprise.

Leveraged Adobe Acrobat to create customized forms utilized in generating reports for engineering inspections.

Bank of America, Richmond, VA

Programmer Analyst, 1993 – 2003

Technical Scope: Windows, Visual Basic for Applications, Lotus Notes, MS Office Suite (Excel, PowerPoint, Word)

Led software development teams and completed independent projects to expand, improve, and maintain variety of technical systems utilized by internal and external customers of major banking institution. Created Lotus Notes applications, built databases and reports, and developed intranet website enhancements.

Key Achievements:

Spearheaded development of new midrange computer system database software application, and led system integration testing (SIT) and user acceptance testing (UAT).

Made valuable team contributions to development of new Midrange Information Management System.

Seamlessly integrated diverse technical support, inventory, and financial databases to create single, easily accessible and highly usable system.

Wrote online operation run book documentation for midrange operations in compliance with ISO 9000 certification.

Virginia Department of Health, Richmond VA

Microcomputer Intern, 1991 – 1993

Key Achievements:

Technical Scope: MS DOS

Staffed user services help desk. Modified Kermit software to interface with departmental software. Wrote employee user manual for Kermit. Maintained phone and date wiring network.

Mercer, Meidinger, Hansen, Richmond, VA

Senior Programmer, 1989

Programmed in COCOL. Transferred data between PC’s and UNISYS host. Joint system administrator for installation of 50 PC Novell Netware LAN. Converted documents from Wang word processor to Wordperfect. Produced financial graphs.

Data Systems Corp, Richmond, VA

Microcomputer Specialist, 1985 – 1989

Staffed help desk. Maintained modem software for data transfers from IBM mainframe to client PCs throughout the Southeast. Worked on development and testing of new savings and loan application software.

Computer Sciences Corporation, Fort Lee, VA

Senior Programmer (MTSB), 1984 – 1985

Developed user manual for first PC based supply system for US Army Supply Corp. Worked on Army supply system database application.

Midsouth Technologies Corp., Richmond, VA

Contract Programmer, 1983 – 1984

Developed an automated magazine subscription bid and renewal system. Modified a commercial accounting package to conform to client’s accounting practices.

Computer Techniques Corp, Richmond, VA

Systems Support Manager, 1981 – 1983

Provided technical support to clients, including teaching software to employees of client companies, operating system (CP/M) patches, and general helpdesk functions.

Johnson & Higgins, Richmond, VA

Employee Benefit Consultant, 1975 – 1981

Designed, developed, marketed, and administered various employee benefit plans, including pension, disability, health, and welfare plans.

Alexander & Alexander, Philadelphia, PA

Employee Benefit Consultant, 1974 – 1975

Designed, developed, marketed, and administered various employee benefit plans, including pension, disability, health, and welfare plans.

The Bankers Life, Washington, DC

Group & Pension Representative, 1971 – 1974

Sales and service of employee benefit plans.

Connecticut Mutual Life Insurance Company, Charlotte, NC

Life insurance salesman, 1970 – 1971

Life insurance sales.

U. S. Navy, various stations

Officer (Lieutenant), 1966 – 1970

Various division officer duties.

Education

Master of Science degree in Software Engineer

Colorado Technical University, Colorado

Maintained 3.82 GPA while completing a diverse program including software project management, computer systems security, systems architecture, and software design.

Bachelor of Science degrees in Network Security and Web Development

ECPI University, Glen Allen, VA

Maintained stellar 3.97 GPA while completing challenging program to earn dual degrees. Learned and mastered wide range of skills in Internet / IT security and web development via investigative research and practical application; completed projects and delivered quality results on time consistently.

Key Achievements:

Gained hands-on experience in programming / interconnecting routers and creating web pages.

Bachelor of Science in Physics

United States Naval Academy, Annapolis, MD

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