Customer Service Sales

Shannon Crow

**** ************* *** ** *******, NC 28025 512-***-**** ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

** ***** ** ********** ** customer service, support, and client relations

Six years of professional experience in Administrative Support

Experienced handling sensitive level material

Experienced in training and mentoring

Four years of experience developing and delivering training/instruction on a one on one based environment

Experience and knowledge in web based research, Ms office, impact, power point

Experience applying policy and meeting operational standards in office setting

Experience in analyzing sensitive reports, evaluation, and executing strategy in related issues

Experienced in briefing and reporting to senior executive level management

Ten years of experience in consumer sales

Versed in managing incoming faxes, mail and packages

Six years of experience reporting, documenting data

Experienced and skilled in the assistance of an organization to include managing a calendar, scheduling meetings, business development and providing solutions

Outstanding interpersonal ability and skills to interact with clients and team members as a leader and mentor

Excellent communication skills both oral and written, and meticulous attention to detail

Expert at problem-solving and investigating scenarios independently or in a collaborative work environment

Excellent organizational skills to balance and prioritize work

Able to handle multiple tasks at a time and manage time wisely

Able to apply flexibility and adaptability in changing

environments

Experience serving as lead and overseeing a team of 10

PROFESSIONAL SKILLS:

Excellent written and verbal skills Organization, Scheduling and Calendars

Keen eye for detail Communication skills

Extremely productive in a high stress, high volume environment Telephone (multi line)

Accurate data entry skills Business correspondence

Possesses integrity and honesty in leadership/business relations mentoring and Leadership

Highly adaptable in working independently or in a team Problem solving

Proficient in problem solving and carrying out multiple tasks or projects Dependability and Patience

Computer literacy including (internet, Ms Office, word, email, fax) Inventory control/purchasing

PROFESSIONAL EXPERIENCE:

Administrative Assist II, Department of family Protective Services, Austin, TX (Full Time) 01/01/2011-01/01/2017

oPerforms major functions with little to no supervision from management.

oProvides leadership in support of administrative decision-making.

oAssesses the productivity, effectiveness, and efficiency of administrative program.

oHandled incoming/outgoing calls, correspondence and filing.

oFaxing, printing, scanning, photocopying

oCreating and modifying schedules/calendars.

oEvaluates trainee performance.

oUpdating and processing sensitive documents.

oAdmin Lead and led a team of 10 in procedures, managerial decision-making, support, and policy.

oHandled projects in correspondence with Management

oEngaged in business relationships with caseworkers as wells as police departments in the state of TX through correspondence/fax/phone/email.

Customer service rep and Point of Sales Supervisor, Kohl’s, Austin, TX (Full Time) 2007-2011

oKnowledge in all departments including floor sales, jewelry sales, ad set, point of sale.

oConducted the opening and closing of the business.

oProvided leadership and encouragement to sales associates

oPerformed administrative duties, scheduled tasks..

oAddressed customer complaints and needs in a timely manager.

oInteracted with customers and employees in a pleasant and welcoming manor.

oMarketed for the company.

oBalanced multiple registers.

oProcessed payments, returns and sales.

Administrative/ temp, Corestaff, Longmont,, CO (Full Time) 2006-2007

oAdministrative/clerical duties.

oProcessed packages domestically as well as internationally in collaboration with FedEx, Ups.

Co-Manager/Designer, Shermanhaus, Chillicothe, OH (Full Time) 10/1/2001-2006

oTrained new employees, assisted in hiring, conducted inventory, set price points, conducted meetings/interviews for

new hire employees.

oOperated accounts receivable transactions and revenue management for business.

oCreated marketing and advertising strategies for brand image.

EDUCATION:

General Studies/Diploma Los Fresnos High School 1996

General studies/no degree, University of TX-Kingsville 1998-1999

Phycology/no degree, University of Ohio, Chillicothe 2001-2003

AWARDS AND RECOGNITION:

Time Off Award (Outstanding Performance Evaluation/Individual) DFPS 2011-2016

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