Customer Service High School

Steven Montoya

Personal Courier - Federal Express

Jackson Heights, NY 11372

************@*******.*** - 908-***-****

WORK EXPERIENCE

Personal Courier

Federal Express - Brooklyn, NY - November 2013 to Present Professional driver who ensured driving safety was priority, as well met stringent time commitments on all packages.

Ensured correct and timely scans, and proper vehicle loading were completes which resulted in timely deliveries

Experienced in long and short distance haulage

Perform duties in accordance with the company policies and procedures Resolved time limitations and scheduling conflicts and provided superior customer service. Delivery driver

Fresh Direct - Long Island City, NY - May 2012 to March 2013 Provided prompt and courteous service to our residential and commercial accounts Reviewed invoices with costumers to obtain shipper and receivers authorizations and signatures Maintained safe vehicle conditions in compliance with company and highway regulations Assisted route drivers with delivers if /as needed Independent Contractor

Tri-Country - Rockaway, NJ - March 2011 to January 2012 Verified and supervised the unloading of all shipments in orders to deter loss prevention Maintained proper documentation of delivered goods and client refunds Completed deliveries within an allotted time frame while ensuring thoroughness and client satisfactions Independent Contractor

Tri-Country - Newark, NJ - April 2011 to October 2011 Verified clerical and reviews shipping/authorizations signatures Managed projects to ensure any modifications are approved by customers Preform customer satisfaction follow-up reviews, to improve services Recognized by clients for superb workmanship

Utilized Spanish speaking skills to communicate with other employees and clients EDUCATION

Drake College of Business

July 2008 to February 2009

Elizabeth High School - Elizabeth, NJ

June 2005 to June 2008

CERTIFICATIONS/LICENSES

CDL Class A

ADDITIONAL INFORMATION

Bilingual- Spanish- Fluent

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