Customer Service Data Entry

MaryAnne Reaume

** *********’s Creek Baldwinsville, NY 13027 315-***-**** *********@*******.***

DATA ENTRY REPRESENTATIVE

EMPLOYMENT EXPERIENCE

STATION AGENT Envoy Airlines/American Eagle Syracuse, NY

Variety of tasks to keep ground operations running smoothly, efficiently and on-time. Customer service, selling air travel tickets, checking baggage and fees. Special paperwork and codes for Disabled customers, unaccompanied minors, animals, weapons, and Air Marshalls.

Departure gates include driving jet bridge, deplaning passengers, escorting them with a safe pathway. Accommodate wheelchair and lifting immobile passengers to their seats. Prepare paperwork for outbound flight and accommodate standby passengers, cabin upgrades and any flight crew issues. Accommodating diverted large groups of irate passengers with hotel and transportation vouchers.

Ground handling operations perform the loading and unloading of baggage, cargo, freight, and company materials. Items transported between aircraft and bag room using belt loaders, tugs, carts. Marshaling aircraft, safely hooking up lavatory, and air conditioning/heating cart, and ground power. Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins. Cockpit, galley and lavatory. Work in various kinds of weather elements.

Taking baggage claims for delayed bags, setting up delayed bags for delivery. Constantly training new employees, because of turnover rate and working under stressful conditions.

MAIL CLERK/CARRIER US Postal Service Syracuse, NY

Central forwarding of mail included, forwarding the mail for patrons that have changed address. All mail was processed on a computer that generated forwarding address labels.

Barcode position included feeding and sweeping the barcode mail. Keeping up with the speed of the machine, clearing jams, putting mail in correct bins for truck delivery.

Letter Carrier which included, sorting mail, receiving accountable mail, driving mail to route and delivering in a safe timely manner.

ADDITIONAL EXPERIENCE

Mail/Clerk Typist position at Community General Hospital. Sorting and delivering mail to staff and patients. Accounts receivable and typing. Temporary Secretarial position at Bristol Laboratories.

SKILLS & CERTIFICATIONS

FAA Homeland Security Clearance Sabre and Decs Computer language Microsoft Word

Classified Information Certificates Government Driver’s license Microsoft Excel

EDUCATION

AAS Degree Secretarial Science Onondaga Community College Syracuse, NY

Contact this candidate