Customer Service Quality
Resume:
Terrance A. Kilishek
Kaukauna, WI 54130 *************@*****.***
Highly motivated and formally trained QA professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems, build lasting relationships, gifted communicator. Highly organized, able to multi-task and accomplish multiple objectives with professional demeanor and attention to detail.
Core Knowledge & Skill Areas
•ISO 9001 Certified
•Analytical data analysis
•Resourceful Under Pressure
•Forklift Certified
•Leader
•Creative
•Experienced in QA Testing Labs/Audits
•Knowledgeable of Microsoft office products
•Prof blueprint reading
•Self-Starter
•10+ years of project management
•Organizational Development
•Excellent Customer Service Skills
•Polished Presentation Skills
•Embraces Change
Education & Certifications
Associates Degree – Quality Management 2003 – 2006 Fox Valley Technical College Appleton, WI
-National Career Readiness Certificate, 2011
-Semi & Straight Truck Training – CDL
Military Experience
United States Army – Transportation & Supply (64C35 Light & Heavy Truck Master)
Honorably Discharged
Professional Experience
Building Services Group (BSG) 9/2015- Present
Janitorial & Cleaning
Drive company vehicles, door check schools, cleaning where needed & other related duties
ADVOCAP 2/2012 - Present
Nutrition Driver
•Provide nutrition delivery services to the elderly who are home bound
•Prepare nutritious foods for delivery service for elderly
Goodwill Industries 2/2013 – 3/2013
Forklift Driver Warehouse
•Loaded & Unloaded Trailers
•Completed paperwork for the shipping & receiving department
•Stacking Gaylord’s, pallets, and other miscellaneous materials
RR Donnelley 6/2012 – 9-2012
Quality Control
•Facilitated quality checks on production
•Conducted inventory on products to ensure production is met
•Weighing, scanning, and picking products for quality control
Outlook Group 1/2011 – 6/2011
Quality Auditor
•Inspected products and production units to ensure compliance
•Member of Safety Team
•Collected data for quality research and development to improve quality issues
•Managed quality check approval processes by performing daily audits
Integrated Paper Services IPS 4/2010 – 5/2010
Lab Support Technician
•Hydrodynamic testing of non-woven products
•Created a dimensional analysis of products
•Conducted thickness/caliper testing, instrument verification, and sample preparation
•Facilitated the data acquisition for the department
AMS Messenger Service 11/2008 – 7/2009
Process Server
•Functioned as a legal courier service
•Worked off of daily reports to effectively perform job
•Processed services
•Maintained continuous improvement
CMD 1/2008 – 5/2008
Quality Control (Factory Acceptance Characterization Testing Measurer) - Contract Position
•Measure hem skirts on plastic bags
Custom Marine 6/2007 – 8/2007
Quality Assurance Intern
•Supplied departments with needed materials
•Ensured quality control and accurate data collection
•Partnered with sales department on the returns of product
•Provided delivery service to valued customers
EKA Chemicals 9/2006 – 5/2007
Forklift/Packager – Contract Position
•Performed multiple jobs in the shipping department
•Operated forklift and loaded trailers
•Mixed product for company specific recipies
O’Brien & Associates 3/2005 – 9/2006
Gate Guard @ Menards
•Provided direction and customer service to assist customers in product selection
•Processed and maintained inventory to comply with company policies
•Worked as Gate guard for loss prevention and security
Brillion Iron Works 6/1976 – 8-2002
Solution Provider for Multiple Tasks
•Service of core & ISO cure machines and monitoring of mixtures for proper hardening of ISO cure sand
•Quality testing of incoming raw materials
•Data logging for analysis and project management
•Forklift & crane operator
•Inspection of iron castings
•Auditing manufacturing plants and farm equipment to ensure that ISO standards are being met
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