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Customer Service Quality

Appleton, Wisconsin, United States
January 31, 2017

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Terrance A. Kilishek

**** **** ****** 920-***-****

Kaukauna, WI 54130

Highly motivated and formally trained QA professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems, build lasting relationships, gifted communicator. Highly organized, able to multi-task and accomplish multiple objectives with professional demeanor and attention to detail.

Core Knowledge & Skill Areas

•ISO 9001 Certified

•Analytical data analysis

•Resourceful Under Pressure

•Forklift Certified



•Experienced in QA Testing Labs/Audits

•Knowledgeable of Microsoft office products

•Prof blueprint reading


•10+ years of project management

•Organizational Development

•Excellent Customer Service Skills

•Polished Presentation Skills

•Embraces Change

Education & Certifications

Associates Degree – Quality Management 2003 – 2006 Fox Valley Technical College Appleton, WI

-National Career Readiness Certificate, 2011

-Semi & Straight Truck Training – CDL

Military Experience

United States Army – Transportation & Supply (64C35 Light & Heavy Truck Master)

Honorably Discharged

Professional Experience

Building Services Group (BSG) 9/2015- Present

Janitorial & Cleaning

Drive company vehicles, door check schools, cleaning where needed & other related duties

ADVOCAP 2/2012 - Present

Nutrition Driver

•Provide nutrition delivery services to the elderly who are home bound

•Prepare nutritious foods for delivery service for elderly

Goodwill Industries 2/2013 – 3/2013

Forklift Driver Warehouse

•Loaded & Unloaded Trailers

•Completed paperwork for the shipping & receiving department

•Stacking Gaylord’s, pallets, and other miscellaneous materials

RR Donnelley 6/2012 – 9-2012

Quality Control

•Facilitated quality checks on production

•Conducted inventory on products to ensure production is met

•Weighing, scanning, and picking products for quality control

Outlook Group 1/2011 – 6/2011

Quality Auditor

•Inspected products and production units to ensure compliance

•Member of Safety Team

•Collected data for quality research and development to improve quality issues

•Managed quality check approval processes by performing daily audits

Integrated Paper Services IPS 4/2010 – 5/2010

Lab Support Technician

•Hydrodynamic testing of non-woven products

•Created a dimensional analysis of products

•Conducted thickness/caliper testing, instrument verification, and sample preparation

•Facilitated the data acquisition for the department

AMS Messenger Service 11/2008 – 7/2009

Process Server

•Functioned as a legal courier service

•Worked off of daily reports to effectively perform job

•Processed services

•Maintained continuous improvement

CMD 1/2008 – 5/2008

Quality Control (Factory Acceptance Characterization Testing Measurer) - Contract Position

•Measure hem skirts on plastic bags

Custom Marine 6/2007 – 8/2007

Quality Assurance Intern

•Supplied departments with needed materials

•Ensured quality control and accurate data collection

•Partnered with sales department on the returns of product

•Provided delivery service to valued customers

EKA Chemicals 9/2006 – 5/2007

Forklift/Packager – Contract Position

•Performed multiple jobs in the shipping department

•Operated forklift and loaded trailers

•Mixed product for company specific recipies

O’Brien & Associates 3/2005 – 9/2006

Gate Guard @ Menards

•Provided direction and customer service to assist customers in product selection

•Processed and maintained inventory to comply with company policies

•Worked as Gate guard for loss prevention and security

Brillion Iron Works 6/1976 – 8-2002

Solution Provider for Multiple Tasks

•Service of core & ISO cure machines and monitoring of mixtures for proper hardening of ISO cure sand

•Quality testing of incoming raw materials

•Data logging for analysis and project management

•Forklift & crane operator

•Inspection of iron castings

•Auditing manufacturing plants and farm equipment to ensure that ISO standards are being met

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