Desktop Support Analyst

Chris Pettett

Desktop Support Analyst

********@*****.***

Summary

Successful, experienced Information Technology professional in the Atlanta area. QUALIFICATIONS

• Strong trouble-shooting and problem solving skills

• Exceptional inter-personal skills

• Detail-oriented multi-tasker with strong organizational skills Experience

Desktop Support Analyst at EIS (Electrical Insulation Supplier) EIS provides electrical parts and services for the US Navy and other businesses May 2014 - August 2016 (2 years 4 months)

• Image & Configure PCs then deploy or ship them to a remote location to be deployed

• Utilize System Center Configuration Manager 2012 to run reports, push software packages, & image computers

• Administrate Active Directory Users & Computers & Administrative Center

• Provide remote support via GoToAssist & Bomgar

• Receive & Place phone calls in regards to remote support

• Process improvement & documentation on removing printers where Windows complains they do not exist even though they are listed in Devices and Printers and Printer Management states that the driver is currently in use by another printer when it is not I.T. Help Desk Analyst at Nolan Transportation Group Nolan Transportation Group (NTG) brokers shipments and loads for truckers May 2013 - May 2014 (1 year 1 month)

• Supported users onsite & offsite with technical needs

• Used Teamviewer to provide remote support

• Imaged and configured computers for local and remote deployment utilizing Symantec Ghost and AutoIT scripting

• Administrated Anti-Virus installations & removal of viruses/malware

• Reviewed IT budget and saved the company money by eliminating local desktop printers & replaced them with two large Standup Multi-Function Printers by securing the cheapest contract that had the best support agreement with a Printing leasing & support company Desktop Support Technician at RHT/CarMax

Robert Half Technology hires technology contractors CarMax sells and leases automobiles

September 2012 - October 2012 (2 months)

• Un-Palletize desktops

• Install memory, clean and transport desktops

• Image and load desktops with OS and Software via Altiris Deployment Server Field Service Technician at Enterprise Integration / CSX Enterprise Integration hires technology contractors CSX is a railroad company

July 2011 - June 2012 (1 year)

• Provided critical IT Support Initiatives, Directives, and Projects, along with Incident Response

• Imaged computers using SCCM / PXE boot

• Removed malware/viruses

• Supported 600 students onsite at the CSX REDICenter with Technical issues/needs

• Built laptop carts to keep laptops charged & updated

• Designed a Visual Basic program that utilized Process Exec tools by SysInternals scripted using AutoIT that was used to perform maintenance on remote computers via a GUI by the IT HelpDesk who supported the other CSX sites: profile cleanup, chkdsk c: /f, sfc /scannow, etc.. IT Support at Rocking R International, Inc.

Rocking R International, Inc., now known as CAOTTI, is a satellite subcontractor for Dish Network 2007 - 2009 (2 years)

• I.T. Administration: Computer hardware repair, remote and on-site support

• Supported 347 technicians and 52 employees on-site and remotely via VNC/VPN services such as Ultra-VNC, Real-VNC, Team Viewer, and Hamachi.

• Managed XP Workstations

• Supported Microsoft Exchange and Active Directory

• Experience with managing forums and cPanel functions such as forwarding, account level filtering

• Processed RMAs on switches and various technology related hardware

• Overseeing computers, user training, documentation and helpdesk support IT Specialist at Cobb County Public School System

The Cobb County Public School System is the county government agency which operates public schools in Cobb County, Georgia, United States

2001 - 2002 (1 year)

• Computer technician for Cobb County School system through a summer internship program

• Novell Netware management, repaired operating systems, and repaired computer hardware

• Virus removal, Malware/Spyware/Grayware removal, System Optimization Skills & Expertise

Computer Hardware

Troubleshooting

Help Desk Support

Customer Service

Windows

System Administration

System Center Configuration Manager (SCCM)

Active Directory

Office 365

Information Technology

System Deployment

Switches

Routers

Modems

Computer Repair

Technical Support

Education

Chattahoochee Technical College

Associate's degree, Computer Information Systems Networking Specialist Test Scores

GPA

December 2010 Score: 3.5

Certifications

A+

CompTIA License COMP001020208243 December 2010

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