Customer Service Sales

Johnny Perez

*** ******* ****** ********, ** ****8 (M) 347-***-****

*************@*****.*********:**************@*****.***

Professional Summary

The ability to interact effectively with all levels of management and staff. Able to meet and exceed goals with minimal supervision. Strong motivation for advancing in a career. Loyalty in position held. Team player, innovative problem solver. Willing to learn and accept constructive criticism.

Professional Experience

Cheesecake Factory Queens, NY

Server/Busboy 12/2016 to Present

●Check with customers to ensure that they are enjoying their meals and take action to correct any problems

●Collect payments from customers

●Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

●Prepare checks that itemize and total meal costs and sales taxes

●Take orders from patrons for food or beverages

●Wipe tables or seats with dampened cloths or replace dirty tablecloths

Applebee’s Restaurant Brooklyn, NY

Server/Busboy 3/2015 to 11/2016

●Check with customers to ensure that they are enjoying their meals and take action to correct any problems

●Collect payments from customers

●Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

●Prepare checks that itemize and total meal costs and sales taxes

●Take orders from patrons for food or beverages

●Wipe tables or seats with dampened cloths or replace dirty tablecloths

●Set tables with clean linens, condiments, or other supplies

●Locate items requested by customers

●Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.

●Perform serving, cleaning, or stocking duties in establishment

Yankee Stadium Bronx, NY

Security Guard 2002 – 2011

●Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

●Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

●Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

●Answer alarms and investigate disturbances

●Circulate among visitors, patrons, or employees to preserve

Citibank New York, NY

Bank Teller/Customer Service _ 2006 - 2010

●Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

●Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

●Enter customers' transactions into computers to record transactions and issue computer-generated receipts

●Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines

●Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents

●Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank

New Center Brooklyn, NY

Maintenance 2005 – 2008

●Service, clean, or supply restrooms

●Clean building floors by sweeping, mopping, scrubbing, or vacuuming

●Gather and empty trash

●Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures

●Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications

Temporary Alternatives New York, NY

Mailroom Clerk 1999 to 2002

●Seal or open envelopes, by hand or by using machines

●Affix postage to packages or letters by hand, or stamp materials, using postage meters

●Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing

●Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins

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