Manager Customer Service
Resume:
Maple Grove, MN *****
*********@*****.***
Tammy Wanchena
Objective
To further my career in the public sector in an administrative role where my skills and talents can be both utilized and developed.
Experience
Program Administrator III- City of Brooklyn Park
3/2016 to 1/2017
Process Rental and Business Licenses
Provide exceptional customer service to residents
Assist in developing procedural manual for staff
Program Administrator Intern- City of Brooklyn Park
6-month internship, Code Enforcement Public Health Division
Updated brochures to Plain Language using new branding standards
Provided exceptional customer service to residents
Entered Code Enforcement cases into New World LOGOS system
Contributor / Co-owner- Minnesota Motorcycle Monthly
6/1998 to present
Assisted in building new website; including transferring archived content
Contributor of articles; monthly feature
Copy editing and document proofing
Central Buyer for Municipal Liquor Operations - City of Eden Prairie
Liquor Store Manager - City of Eden Prairie
11/1999 to 3/2013
Responsible for all direct purchasing of beer, wine, spirits and supplies for three liquor store locations
Maintained appropriate inventory levels averaging $1,200,000.00 between three stores
Significantly increased gross profit margins for stores
Negotiated purchase pricing and quantities with an average of forty vendors weekly
Responsible for all store sales, features and promotions
Managed all tasting events and wine club memberships for all locations
Wrote city product and event blogs as well as entered all sales onto website.
Responsible for staff education
Provided monthly and annual budget reports to finance department
Managed two assistants; one full time, one part time
As Store Manager-
Responsible for all direct purchasing of beer, wine, spirits and supplies for one store prior to central buying implemented for operation
Maintained appropriate inventory levels averaging $400,000.00 for store
Designed layout of stores and assisted in remodeling decisions, resulting in increasing sales
Negotiated purchase pricing and quantities with an average of forty vendors weekly
Managed all in-store tasting events and several city events
Edited all media sent out by operations manager
Managed a team of ten to sixteen part time employees and one full time assistant manager with lowest level of staff turnover in operations
In charge of all hiring, firing and scheduling of employees
Store Manager - Star Liquor
4/1994 to 9/1999
Responsible for all indirect purchasing of wine, spirits and supplies
Responsible for direct beer buying
Maintained appropriate inventory levels
Managed staff of four to ten part time employees and one full time assistant
In charge of all hiring, firing and scheduling of employees
Education
Moorhead State University, Moorhead, MN – 1 year
Armstrong Senior High School, Plymouth, MN – High School Diploma
Additional References Available Upon Request
Mitch Dean, Operations Manager, City of Eden Prairie Municipal Liquor Operations
Jason Newby, Code Enforcement Public Health Manager, City of Brooklyn Park
City Manager Quality Award received by The City of Eden Prairie April 2003
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