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Manager Customer Service

Location:
Maple Grove, Minnesota, United States
Salary:
life / work balance
Posted:
January 30, 2017

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**** ****** **** *****

Maple Grove, MN *****

763-***-****

acyjz9@r.postjobfree.com

Tammy Wanchena

Objective

To further my career in the public sector in an administrative role where my skills and talents can be both utilized and developed.

Experience

Program Administrator III- City of Brooklyn Park

3/2016 to 1/2017

Process Rental and Business Licenses

Provide exceptional customer service to residents

Assist in developing procedural manual for staff

Program Administrator Intern- City of Brooklyn Park

6-month internship, Code Enforcement Public Health Division

Updated brochures to Plain Language using new branding standards

Provided exceptional customer service to residents

Entered Code Enforcement cases into New World LOGOS system

Contributor / Co-owner- Minnesota Motorcycle Monthly

6/1998 to present

Assisted in building new website; including transferring archived content

Contributor of articles; monthly feature

Copy editing and document proofing

Central Buyer for Municipal Liquor Operations - City of Eden Prairie

Liquor Store Manager - City of Eden Prairie

11/1999 to 3/2013

Responsible for all direct purchasing of beer, wine, spirits and supplies for three liquor store locations

Maintained appropriate inventory levels averaging $1,200,000.00 between three stores

Significantly increased gross profit margins for stores

Negotiated purchase pricing and quantities with an average of forty vendors weekly

Responsible for all store sales, features and promotions

Managed all tasting events and wine club memberships for all locations

Wrote city product and event blogs as well as entered all sales onto website.

Responsible for staff education

Provided monthly and annual budget reports to finance department

Managed two assistants; one full time, one part time

As Store Manager-

Responsible for all direct purchasing of beer, wine, spirits and supplies for one store prior to central buying implemented for operation

Maintained appropriate inventory levels averaging $400,000.00 for store

Designed layout of stores and assisted in remodeling decisions, resulting in increasing sales

Negotiated purchase pricing and quantities with an average of forty vendors weekly

Managed all in-store tasting events and several city events

Edited all media sent out by operations manager

Managed a team of ten to sixteen part time employees and one full time assistant manager with lowest level of staff turnover in operations

In charge of all hiring, firing and scheduling of employees

Store Manager - Star Liquor

4/1994 to 9/1999

Responsible for all indirect purchasing of wine, spirits and supplies

Responsible for direct beer buying

Maintained appropriate inventory levels

Managed staff of four to ten part time employees and one full time assistant

In charge of all hiring, firing and scheduling of employees

Education

Moorhead State University, Moorhead, MN – 1 year

Armstrong Senior High School, Plymouth, MN – High School Diploma

Additional References Available Upon Request

Mitch Dean, Operations Manager, City of Eden Prairie Municipal Liquor Operations

Jason Newby, Code Enforcement Public Health Manager, City of Brooklyn Park

City Manager Quality Award received by The City of Eden Prairie April 2003



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