Customer Service Care

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Curriculum Vitae

customer care consultant

Surname : Mashilo

Full Name(S) : Zweli Joel

Identity Number : 850********** (S.A. CITIZEN)

Email : **********@*****.***

Personal summary : I am a forward thinking, hardworking individual I am a vibrant, highly energetic candidate with sober Habits, I’m trustworthy, well groomed and I’m always willing to go the extra mile to learn and be successful in everything I do.

I am a computer literate, individual proficient in ms word

& excel. I have one year experience working in an office Environment were I dealt with clients & made phone calls on daily basis. I’m currently looking to join a great customer service company that will offer me long term prospects & an opportunity to learn.

Work Experience

Company : Element Six

Position : Machinery Operator

Duration : July 2010-December 2011 (Contract)

February 2012 –December 012 (Contract)

May 2014-December 2014 (Contract)

Reference : Mr. Andre De Jager (Supervisor)

Contact No. : 073-***-****

Duties : Partake and contribute in MDWT meetings

Check if components to be machined do correspond with the ones on the given drawing

Check and monitor if machines, are functioning properly Manufacture components to specific customer

Specifications

Manufacture quality product within given deadlines 2 P a g e

Skills : Reading, drawings

Usage of measuring instruments

Removing and replacing worn out insert

Company : B Sure Africa Insurance Brokers

Position : Portfolio Consultant

Period : August 2013-May 2014

Reason for leaving : To peruse better opportunities Reference : Katlego Tlomatsana (Supervisor)

Contact no. : 073-***-****

Duties : Partake in monthly team building exercises Make calls to new clients to welcome & explain to them how their policy is structured. Up sell additional products to existing clients

Skills : Amend policies at the clients’ request

Great sales pitch

Good telephone etiquette

Academic History

Institution : Alra Park Secondary School

Year : 2003

Grade : Matric

Institution : Ekurhuleni East College

Year : 2008-2009

Grade : N3 Certificate

N4 (Incomplete)

Contact details Residential Address

078-***-**** 108 Nkosi Street

078-***-**** Kwa-Thema

072***-**** (mother) Springs

082-***-**** (sister) 1575

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