Address: Mobile no: +91-984*******
**, ************* *****, *-****: **************@*****.***
Thailavaram, Potheri – 603203 LinkedIn: https://www.linkedin.com/in/mohamed-salik-24803563 MOHAMED SALIK
Operational Level Management
MBA (Operations) from NIBM with expertise in leadership and project management To continue my career with an organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success Summary
A result oriented professional with more than 12 years’ of experience as Team Leader, Workflow Coordinator, Project Coordinator, Document Specialist, Proof-reader and Data Processor in Automotive Service, KPO, BPO and E-publishing industry
Currently associated with Renault Nissan Technology and Business Centre as Team Leader
(Project Management)
Strong background in designing presentation, market research and analysis, report writing, process / sub-process creation and general project management
Managed teams through a process driven environment, contributing towards overall profitability and productivity in operations through effective client relationships
A leader with strong analytical and problem solving skills, with abilities in devising effective strategies for augmenting business, identifying and designing new processes and initiatives promoting towards the growth of the organization
A dedicated and enthusiastic leader, able to communicate, delegate, coordinate, direct, train, support and motivate subordinates to its fullest potential
Creative, resourceful, flexible, able to adapt to changing priorities, maintain a positive attitude and strong work ethic
Key Skills
Project Management – Leadership – Negotiation –
Decision Making – Problem Solving – Delegation –
Workflow Management – Market Research and Analysis – Report Writing – Process Creation and Improvement – MIS Technical Skills
MS Office Suite: Excel (incl. Macro), PowerPoint, Word, and Outlook
Database Management System: SQL, Oracle and Access
Web Development: HTML, XML, Visual Basic, VB Script and JavaScript
MS Desktop Application: Publisher, Skype and Visio
Adobe Suite: Photoshop and Acrobat
Others: Copy Editing, Content Editing, Summary Writing, etc. Soft Skills
Communication – Innovative – Creative –
Collaborative – Mentor – Motivator – Intuitive –
Team Building – Team Player – Coordinator –
Quick Learner – Flexible – Integrity
Personal Details
Date of Birth: 23rdAugust 1979
Languages Known: Tamil & English
Nationality: Indian
Passport No.: H5593916
(Valid until Dec 2019)
Education
MBA – Operations Management from National Institute of Business Management (2014)
Swift India Plus (MS-Office) from NIIT (2005)
MCA (Computers) from Chennai University (2004)
B.Sc. Chemistry from The New College (2000)
Since Sep’12 Apr’05 – Sep’12 Apr’04 – Apr’05 Nov’03 – Apr’04 Jul’03 – Nov’03 Jr. PROCESSOR
(Data Entry /
On-Screen Proofing)
DATA PROCESSOR
(US Healthcare Form
Filling / Proofing)
Sr. PROCESSOR
(Ad Fabrication for US
Online Classifieds)
WORKFLOW COORDINATOR
(Pitchbook Creation - WL,
WF and HC Management)
TEAM LEADER
(Strategy Consulting and
Process Creation for Nissan)
Career Timeline
=process
Work Experience
RNTBCI, Chennai as Team Leader Information Management (Nissan Specific) 50:50 Joint Venture established under Renault Nissan Alliance and caters to localization needs of Nissan and Renault in various business, research and automotive technologies Accountability
Communicating with counterpart to understand and document the business objectives
Selecting the most appropriate research methodology and techniques
Assisting subordinates while interpreting/collecting data, writing reports and making recommendations
Working closely with the knowledge management team and engineering departments to create process and sub-process for core activities in RNTBCI
Planning and executing monthly / quarterly / annual Operations KPI reports to SVP / MD
Coordinating budget preparation for engineering departments and monitoring the condition with workload variance on monthly basis
Motivating the team to achieve high standards and company/individual KPI targets Accomplishments
Most of our research reports have been published in Nissan Motors Ltd., Japan Library and used/using as a reference for strategy planning
Received “Star Award” in Q2 FY14-15 for my contribution towards team development
Initiated / conducted usage and requirement of NX CAD tool license survey which reduced license issue, illegal sharing of IDs and tool purchase/maintenance cost
Initiated and created “User Manual” for Engineering Tool Access activity which helped engineers to plan their activities in advance and reduced/no delay in projects
Assisted engineering departments for process creation which improved efficiency Williams Lea India Pvt. Ltd., Chennai as Workflow Coordinator (Operations) A leading Global Provider with a reputation for excellence in Client-Centric Management and execution of complex Onsite/Offshore Outsourcing services Accountability
Provided efficient workflow coordination that ensure jobs are assigned appropriately, based on their priority, the skills they require and the availability of resources
Planned, organized and directed the day-to-day activities to ensure SLAs are met
Coordinated with multiple clients in the EMEA, US and APAC
Maintained a congenial relationship with clients, by having an active open channel of communication via phone and e-mails
Addressed and successfully resolved any issues raised within a quicker TAT, by giving due importance to their grievances and concerns
Assisted manager in coordinating training for new team, address technology issues, capacity management
Performed regular reviews with the team members on one-on-one basis to assess the process and their performance
Conducted team huddles and skip meetings to ensure that high levels of regular and timely communication within the team
Accomplishments
Received “Good Job” Award for my contribution as team player in Q3 2005
Received promotion within six months of project start-up and one year from joining
Received “Exceptional Award” for Coordination and Team Development in Q4 2008
Provided On Job Training for new joiners
FirstSource India Pvt. Ltd., Chennai as Sr. Processor
Created Ad (Ad Fabrication) and proofread for US based Online Classifieds Amnet Systems Pvt. Ltd., Chennai as Data Processor
US Healthcare Project: Form filling and on-screen proofing Rithika Infotech Pvt. Ltd., Chennai as Jr. Processor
Data Entry and on-screen proofing
Since Sep’12
Team Leader:
Leading 5 members
Designed / created
Newsletter Template,
Brochures, Teasers,
Pamphlets and
Certificates
Nissan Specific
Newsletter:
Editor-in-Chief
Apr’05 to Sep’12
Growth Path
2005-2006
Document Specialist
2006-2008
Project Coordinator
2008-2010
Sr. Project Coordinator
2010-2012
Workflow Coordinator
Team Leader:
Managed 20 members
Apr’04 to Apr’05
Nov’03 to Apr’04
Jul’03 to Nov’03