Stephen P. White, MBA, MPA

Home Address: **** *** **** *****, **** Worth, TX 76131

Mobile Phone: 405-***-****

E-mail Address: acyjpe@r.postjobfree.com

Academic Career

M.B.A., Engineering and Technology Oklahoma Christian University Master’s Public Administration (M.P.A.) University of Oklahoma B.S., Computer Information Systems Management Colorado Christian University Oklahoma Wesleyan University Bartlesville, OK

Adjunct Professor – Graduate and Undergraduate, School of Business

Leading Organizational Change

Financial Analysis

Investment Concepts

Professional Career

American International Group Inc (AIG) Fort Worth, TX Dec 14-Present Global Head of Artificial Intelligence (AI), Machine Learning, and Intelligent Automation

Transforming the way AIG works through the introduction of digital labor that is enabled through the combination of Artificial Intelligence and Process Automation capabilities. This approach is driving cost out of the organization while increasing productivity and improving service speed and quality.

Introduced and successfully launched autonomic / autonomous computing and intelligent robotic process automation to develop a self-healing capability for AIG’s globally distributed infrastructure. Developed the strategy, roadmap, built a team, and led the execution. Now, I lead this global team that continues expand of this capability and program. Recent achievements include: o Within 90 days of program launch, my digital labor force, (dubbed virtual engineers) were automatically resolving 40% of the network incidents across the globe, significantly reducing meantime to respond / repair and associated labor and cost. Over 60% end-to-end automation year to-date with a 50% reduction in operational cost while increasing organizational capacity. o Expanded the deployment and use of digitally enabled assets / sensors to leverage the Internet of Things trend (IoT).

o Within 180 Days of program launch, my digital labor force was resolving 33% of the compute incident across the globally distributed Linux, Unix, and Windows Server Environment. o My digital labor force is now handling level 0-2 engineering tasks for AIG’s globally distributed infrastructure, to include; Network, Compute, DB, Storage, Middleware, Citrix, Security and business critical applications, remediating over 165,000 critical events in 2016 alone (without human intervention), saving over 26,000 hours in engineering labor (~73 hours / day) and over

~5,000 hours in end-user productivity each business day. o My digital labor force is now driving ITSM and ITOM practices, specifically targeting automated event, incident, problem, knowledge, change and configuration mgmt. and fulfilment activities.

In the last 90 days, I have also introduced cognitive computing, natural language processing/understanding, and machine learning to go beyond IT and into the business to automate more sophisticated activities and begin unlocking new business opportunities for AIG.

This work has been featured in multiple publications, summits, advisory boards, and conferences

(see: Featured Work)

CompuCom Dallas, TX Sept 12-Dec 14

Portfolio Product Director

As Product Director I led efforts to modernize the company’s portfolio of offerings and developed the go to market strategy for my product line. The goal was to identify emerging technology trends and evolving customer needs to develop sustainable, commercially viable solutions to differentiate our offerings from our global competitors. Other achievements: o Launched a new product and service lines targeting contextualized end-user self-service, infrastructure management, and IT Asset Lifecycle Management o Provide consultation to government, private, and nonprofit entities across various industries o Merger and acquisition reviews and recommendations American Airlines, Contractor Tulsa, OK Oct 10-Sept 12 Program Manager, Process Engineer, Analyst, Architect – IT Services

Plan, direct, coordinate, and facilitate activities such as program and solution development, business process improvement/modeling sessions and business architecture sessions. Other achievements: o Introduce Enterprise Architecture (EA) process improvement principals and strategies o Reengineered and deployed the processes and solutions that changed the way in which aircraft engines, components, and airframe are scheduled and maintained Oklahoma Department of Human Service (OKDHS) Oklahoma City, OK. Jul 02–Oct 10 Projects and Performance Officer – Finance, Business Transformation Office

Developed and led the OKDHS Business Transformation Office (BTO). The BTO transforms business through the rapid implementation of strategic initiatives. As the head of BTO, I led the day- to-day operations of the BTO while managing the technology investment portfolio, mentoring project managers and analyst in the rapid deployment of solutions. Other achievements: o Responsible for agency’s financial strategic planning cycle to include; setting short and long-term strategic goals and execution of those strategies. o Introduced and implemented Agile (Scrum), Enterprise architecture, and business process engineering to support and modernize Oklahoma state government’s financial systems. o BTO provided complex analytical support for OKDHS executive leadership. o Author white papers, critical issues, position papers, and legislative responses. National American Insurance Company Chandler, OK Sept 01-Jan 03 Developer AS400

Developed custom applications for Claims, Underwriting, and Loss-Control Departments. Sun Microsystems, Contractor Broomfield, CO Sept 00-Aug 01 Systems Administrator / Operating Systems Specialist

Provided UNIX (Sun Solaris) operating system, application, hardware, and network support for North, Central, and South America, and the Pacific Rim United States Air Force NORAD Colorado Springs, CO Jan 97-Oct 00 Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance

(C4ISR) System Administrator / Quality Control

Lead system administrator, quality control, trainer, and certifying official for the following Systems: o Global Command and Control System (GCCS)

o Air Defense System (Granite Sentry) & Missile Warning System (CCPDSR) o Network Encryption System (NES)

Led the replacement of multiple DoD USAF C4ISR systems. Certifications

Lean / Six Sigma – University of Oklahoma & Lean Institute

Scrum Master (agile development), Scrum Alliance

Certified Public Manager, Oklahoma State Certified Public Manager (OSCPM)

Project Management Certification, University of Oklahoma / FxNexus

IBM AS/400 Programmer Certified, Tulsa Community College

Defense Information Systems Agency (DISA) Command and Control Guard Certified

UNIX/ADVANCED System & Security Administrator Certified, USAF

Network Encryption System Administration Certified, Motorola

Open VMS System & Network Management Certified, Global Knowledge Network,

Apprentice Communication-Computer Systems Operator Specialist, USAF Other Training / Proficiencies

Autonomous systems and co-bots (IPsoft, IPcenter)

Autonomic computing (self-healing technologies)

Artificial Intelligence with an emphasis on: Machine Learning and Intelligent Automation

Natural Language Processing / Understanding and chat-bots

ARIS – Business Architect, Telelogic – System Architecture, Simulator, SAXT, and Publisher

Enterprise Architecture

Business Process Modeling and Robotic Process Automation (Workfusion)

Program Evaluation

Traditional training and hack-a-thon style training

IT Service Management (ITSM) / IT Operations Management (ITOM), and ITIL Past Awards

2011 OKDHS Quality Award winner – Automated Travel Claim System

2010 OKDHS Quality Award winner – Archived Record Tracking System to support record retention and retrieval requirements.

2010 OKDHS Quality Award honorable mention – School Nutrition Program System

2008 OKDHS Quality Award honorable mention – Statewide Volunteerism System

2007 OKDHS Quality Award winner – Public Assistance Reporting Information System (PARIS) for financial fraud detection.

Featured Work

Work featured in the following publications, summits, advisory boards, and conferences: o Wall Street Journal (WSJ): Artificial Intelligence Looms Large in the Corporate World o Wall Street Journal (WSJ): The Year Ahead: Artificial Intelligence Drives CIO Agendas o AIG Global Tech Fair: Autonomous Computing and Intelligent Automation o AIG Global Leadership Conference: Putting the “AI” in AIG o Bain Capital: CIO Forum on Machine Learning

o Deloitte: Tech Trend on Machine Learning

o Information Services Group (ISG) / Saugatuck: Preparing IT Operations for a Digital Business Future

o Information Services Group (ISG) / Saugatuck: Reinventing the Business with Cognitive Digital Labor

o Summits and Advisory Work: IPsoft Community Summit, PricewaterhouseCoopers (PwC), Marsh, and more.

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