Customer Service Quality Assurance

CLIFFTON TILLMAN **** Trondheim Dr, Cordova, TN **018

********.*******@*****.*** • Home 901-***-****

Quality Assurance Technician / Repair Technician / Broadcast Engineer

Summary

Quality professional with over 20 years experience as a Quality Assurance Technician, and/or Quality Inspector working within ISO 9000 compliance standards. Proficient in performing final inspections of Radio/Television Broadcast equipment, IBM and MAC IT equipment for appearance and performance. Experience using using a full range of precision test equipment and software. PC-literate in a Windows and Mac environment. Knowledge of ANSI, federal and military standards. Ability to communicate effectively written and verbally with co-workers and customers.

Experience

Synnex Corp, Olive Branch, TN May 2015 to Present

Quality Control Technician

I Approve incomming materials by confirming specifications conducting visual and measurement tests; Rejecting and Returning unacceptable materials. I Approve in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor. I Approve finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work. I Document inspection results by completing reports and logs; summarizing re-work and waste and inputting data into the quality database. I Keep measurement equipment operating by following operating instructions andcalling for repairs and calibrations.

Fedex Connect, Collierville, TN 2015 to 2016

Quality Assurance Technician

I performed Quality Assurance inspection of Getac Laptops, Apple Laptops and Dell desktop computers and various IT products and input data observations into our internal Nexus system and Word/Excel documents. I read and interperted technical manuals and related information. I understood and followed all Electrostatic Discharge requirements and procedures in my section

Flextronics, [ Memphis, TN] 2014 to 2015

Test Technician I

I was responsible for disassembling, reassembling Apple laptop computers utilizing a

variety of hand tools and fixtures. I ensured all repaired laptops met all assembly and quality criteria before being returned to the customer. I used the Flex System for data collection for all laptops inspected. I interfaced with and supported engineering on issues found during Quality Assurance inspections.

American Forces Radio and Television Services - Broadcast Center 2000 to 2012, March ARB, CA

Broadcast Engineer

I was Property Book Manager for the Engineering Section. I insured all Equipment purchases that met Property Book requirements were entered Into the property book.I provided customer service world wide for viewers of the American Forces Network. I conducted monthly and annual equipment inventory. I was responsible for the Quality Assurance plan for equipment used in the broadcast center. I did random sampling of the contractors completed work, created the surveillance inspection sheets and sent a completed report of the surveillance results to the contract officer. I was responsible for over twelve thousand items in Engineering Property Book. I provided customer service world wide for viewers of the American Forces Network. I repaired and maintained the computers in the engineering section. I installed and upgraded the software in the computers. I have level II Production, Management and Quality Assurance certification from the Defense Acquisition University. Skills: Broadcast Engineering; Broadcast Networking; Quality Assurance; Communications Technology; Logistics support; Windows operating systems; Vid Cad; Extensive experience in Quality Assurance programs. System Designs; New equipment specifications; Equipment and Media audits; Contract administration;Technical evaluations; Performance work statements; Source Selection Inspection; acceptance of equipment and services; Property Book; Equipment and Media analysis. I Have a Top Secret Clearance.

In September of 2001 I found an error in the contractors government furnished equipment and made two thousand entries in the Property Book to correct this problem.

American Forces Radio and Television Service - Broadcast Center, 1998 to 2000

March ARB, CA

Senior Technologist

I applied my technical knowledge in Broadcast Engineering to insure all analog/digital broadcast radio, television, and data sources, both incoming and out going met established technical criteria. I insured proper military media spots aired during commercial breaks And the media requirements for the play list were met. I provided customer service world wide for viewers of the American Forces Network. Provided technical assistance to AFRTS affiliates and viewers requesting information on AFRTS satellite location, analog/digital audio setup, frequency, polarity, azimuth and elevation. I provided AFRTS callers information on PowerVu IRD menu set-up for their specific geographical area, IRD configuration, LNB information, and general satellite antenna set-up. Supervised the day to day duties of two (2) Technologists. I also conducted monthly and annual equipment inventory. I repaired and maintained the computers in the engineering section. I installed and upgraded the software in the computers. I tested new software prior to it being purchased for the engineering section. I provided technical input to the contracting office on details peculiar to assigned projects I was responsible for the Quality Assurance plan for equipment used in the broadcast center.

I was one of the original engineers that operated the Spectrum entertainment automated channel it's first year on the American Forces network.

American Forces Radio and Television Services - Broadcast Center, 1996 to 1998

March ARB, CA

Broadcast Engineer

I performed routine preventive and unscheduled corrective maintenance on highly technical analog/digital radio and television broadcast equipment/systems. I provided customer service world wide for viewers of the American Forces Network. Provided technical advice to AFRTS locations worldwide as required to troubleshoot technical problems with AFRTS Satellite delivery systems. I Analyzed the broadcast center's equipment requirements, recommended complete system designs, and compiled equipment specifications with data packages for system procurement. I repaired and maintained the computers in the engineering section. I installed and upgraded the software in the computers. I tested new software prior to it being purchased for the engineering section. I provided technical input to the contracting office on details peculiar to assigned projects. Conducted, directed and/or monitored detailed tests and evaluations of new systems and sub-systems to determine adequacy and suitability for their intended application.

I Performed the technical evaluation and evaluation of bid proposals for the Data Communications Multiplexer currently in use at the Broadcast center and AFRTS affiliates worldwide.

Headquarters Combat Camera, Norton AFB, CA 1992 to 1994

Equipment Specialist (Electronics)

I Served as command staff advisor to all aspects of television equipment, Satellite Communication Systems and Sub-Systems. I was responsible for television/satellite electronic equipment performance standards for combat camera television operations. Provided information, policy guidance and explicit instructions to all Combat Camera chief electronic technicians. .I provided customer service world wide for Combat Camera detachments world wide. I maintained and repaired the the computers for the engineering section. I installed and upgraded software and tested new software before it was purchased for the section I planned, scheduled, and conducted inspection visits to subordinate TV units to ensure compliance with HQ Combat Camera policies. I Recommended design approval for new, modified, or expanded Combat Camera television studios and maintenance facilities. I recommended, prepared, coordinated, approval of inter-command equipment redistribution and facility reconfiguration/development plans. Conducted staff assistance visits to Air Combat Camera TV facilities and prepared reports of visits.

Wrote sole source justification letter for purchase of C-ring lens adaptors for still and video cameras in the Combat Camera detachments worldwide.

Headquarters Areospace Audiovisual Agency, Norton AFB, CA 1979 to 1983

Precision Cinetechnician Forman

I Provided technical and administrative supervision to the camera maintenance section and the machine shop. Assigned duties in camera maintenance and machine shop. Recommended procurement of new electronic and automated equipment in the agency. Interviewed and selected the machine shop supervisor. Developed performance standards and evaluated performance of the personal in the camera maintenance section. Recommended formal training for all my lead technicians and technicians in the section. Recommended performance awards for my lead technicians in July of 1983. Took disciplinary action with the military and civilian technicians when necessary. Supervised the modification in the machine shop of two mobile vans that were converted to mobile television vans for the Aerospace Audio Visual Agency. I supported all the agency Equal Employment Opportunity (EEO) policies and programs.

Supervised the modification in the machine shop of two mobile vans that were converted to mobile television vans for the Aerospace Audio Visual Agency.

Education

Washingtonville Senior High School Wahsingtonville, New York 1969

Diploma, Industrial Arts

Southern Illinois University, Carbondale, IL 1976

B.S., Occupational Education

Riverside City College, Riverside, CA 1982

Associate, Supervision

Affiliations

Society of Broadcast Engineers Senior Member

Licenses and Certifications

[FCC General Radio Telephone Operator License,, [Federal Communications Commission ]

[Level II Certification, Production, Quality, and Manufacturing], [Defense Acquisition University ]

[Broadcast Engineer Certification ], [Society of Broadcast Engineers]

[Broadcast Networking Technologist Certification ], [Society of Broadcast Engineers]

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