Manager Project Management

Rebecca S. Nuss

**** ********* ***** #***, ********, OH 45140 / 96 Montreal Avenue, Staten Island, NY 10306

513-***-**** - *******@*********.***

Summary of Qualifications

●Experienced technical analyst and IT project manager with 20 years of proven ability in analyzing, strategizing, design, support, and maintenance of technology applications and related projects.

●Demonstrated skills in understanding application issues and problem resolution.

●An effective leader who takes major strategy initiatives for software process improvements and successfully implements quality work practices for application development and operational readiness.

●A keen communicator with excellent relationship management, analytical, and problem-solving skills, and experience working under multi-national and cross-cultural environments.

●Adept at gaining and maintaining trust and respect of senior executives, staff, and clients.

●Trusted manager of people known for delivering quality work on time while cultivating an effective team environment with strong business and work ethics.

Core Competencies

Business Analysis Planning and Monitoring

Requirements Management and Communication

Eliciting Requirements

Enterprise Systems Evaluation

Solution Design and Architecture

Business Process Re-Engineering

Technology Change Management

End-User Training and Support

Solution Assessment and Validation

Relationship Management

Complex Problem Solving

Active Listening

Critical Thinking

Team Leadership

Relationship Management

Project/Program Management

Education

●Master of Business Administration, Keller Graduate School of Management - 2009

●Master of Project Management, Keller Graduate School of Management - 2009

●Bachelor of Technical Management, Magna Cum Laude, DeVry University - 2006

Professional Experience Summary

Companies Worked For

From - To

Roles

TEK Systems

6/2016-02/2017

Senior Business Analyst

Sogeti USA

03/2012-05/2016

Manager, Consultant in Digital Transformation

Rockfish Interactive

01/2011-03/2012

Technical Strategy Architect

Batesville Casket Company

08/2010-01/2011

Web Development Manager

Bridge Worldwide

10/2007-08/2010

Senior Systems Analyst

Cintas Corporation

11/2006-08/2007

Business Analyst B2Bi

St. Rita’s Medical Center

12/2000-11/2006

Web Application Analyst

Professional Experience

Senior Business Analyst 06/20/2016-02/03/2017

TEK Systems Cincinnati, OH

Fifth Third Bank – Senior Business Analyst (06/2016 – 02/2017)

●Work with the Corporate Applications team on the AML CDD project focusing on the integrations of systems

●Liaison between the line of business and technical areas throughout the project

●Partner with the technical teams to understand current systems and the needs for successful integrations of systems for implementation of the CDD application

●Provide recommendations and solutions for achieving the business requirements

●Develop functional requirements while providing input on technical requirements

●Review of multiple functional specifications to locate risks and outages that could affect the end-to-end flow of the new application

●Assist QA with planning, testing and implementation including use case creation and test plan development

●Provide input for project planning, project statuses and required timelines

●Verify all Fifth Third compliance and security requirements are met

Manager, Consultant 03/2012-05/2016

Sogeti USA Blue Ash, OH

P&G Digital Innovation eLearning - Team Lead (02/2013-05/2016)

The Digital Innovation eLearning Team had a primary focus to support the deployment of P&G’s Product Lifecycle Management (PLM) platform.

●Oversaw team activity using standard project management processes

●Responsible for integration of enterprise applications

●Elicited business and technical requirements from business owners

●Provided recommendations for best-in-class solutions

●Coordinated software updates and deployment planning across business areas

●Participated in creation of test plans and testing the end-to-end process during QA reviews

●Liaison with third-party vendors, both onshore and offshore resources

●Automated manual work processes to reduce man-hours by 75%

●Achieved 92% training compliance for over 20,000 active, global users of the Enovia PLM platform

●Reduced support contact to 1% of the total end-user audience

Ameritas eApply Solution – Business Analyst (9/2012-12/2012)

●Audited work processes and form usage

●Created requirements and process flow for electronic form development

●Managed Agile development processes including leading daily Scrums

●Generated XML design and transmission plans

●Coordinated with third party vendor for application customizations

●Provided production support

●Completed testing and process improvement evaluations

●Generated 100+ electronic forms to reduce man-hours by 80%

GE TSG - Solution Architect (3/2012-9/2012)

●Owned requirements definition for infrastructure needs including documentation and infrastructure architecture diagrams

●Completed firewall definitions and implementations for vault projects

●Presented to review boards to gain approvals

●Assisted build team with delivery of infrastructure

●Managed security variances and costing requests

Technical Strategy Architect 01/2011-03/2012

Rockfish Interactive Cincinnati, OH

●Engaged with clients and client services team to determine appropriate technology solutions for business problems

●Facilitated the production of detailed development estimates- scope and budget.

●Lead on technical scope while engaging other Rockfish experts as needed to deliver the technical specifications.

●Applied innovative thinking grounded in a deep knowledge of current development techniques and industry trends on behalf of our clients.

●Generated business, technical, and functional requirements working with business owners

●Engaged with the project management team to determine project deliverables, milestones, and timelines.

●Coordinated with the technology teams to deliver technology solutions.

●Collaborated with technical Directors and team leads to determine capacity and availability of appropriately skilled developers

●Applied skills for designing/consulting on user interfaces and wire frames

●Facilitator of Scrums and Agile processes

●Supported client services in identifying new business opportunities

●Worked closely with the search team to develop competitive analysis while developing plans for search engine optimization (SEO)

Web Development Manager – Batesville Interactive 08/2010-01/2011

Batesville Casket Company Batesville, IN

●Manager responsible for the web development team members and projects

●Evaluated and mentored personnel for career growth

●Responsible for needs assessment, problem resolution, maintenance and on-going application builds for multiple software applications

●Assisted in infrastructure decisions, execution and maintenance, as well as strategic business planning

●Ownership of business development in the digital space for 3000+ funeral homes

Senior Systems Analyst 10/2007-08/2010

Bridge Worldwide (now Possible Worldwide) Cincinnati, OH

●Ownership of digital marketing efforts for P&G Healthcare (PHC) products

●Technical team lead responsible for managing and the personnel development of 12 analysts and developers

●Responsible for business and technical requirements to support multi-million dollar digital initiatives

●Achieved creation of an award-winning, innovative approach to automated email campaigns to coincide with a personal growth program

●Company-wide Facebook expert working with Facebook to create new, innovative ways to reach consumers

●2009 Runner Up Award from Team P&G WPP for Best Innovative Way to Reach a Consumer

●2008 Runner Up Award from Team P&G WPP for Best Building of a Brand with a Purpose

●Three time Bridge Builder Award winner for outstanding examples of Bridges values and character

●Additional responsibilities included work on work-life balance team, the diversity initiative team, internal marketing initiatives, and senior leadership both the PHC team and technology team

Business Analyst – B2Bi 11/2006-8/2007

Cintas Corporation Mason, OH

●Technical team lead managing incoming project and work requests supporting 2000+ websites

●Assisted with database configuration and script development

●Project management for integrations and framework enhancements

●Established refined process development and implemented quality assurance testing

●Evaluated SLA criteria and weekly results as part of black and green belt projects

●Established good communication and positive relationships with the project management teams

●Liaison between Web Team and National Account Program Managers

●Employee of the Month for three consecutive months

Web Application Analyst 12/2000-11/2006

St. Rita’s Medical Center Lima, OH

●Managed development and implementation of all web related and workflow applications

●Responsible for all internal and external websites

●Managed development and implementation of all Lotus Notes applications

●Provided project leadership for web applications including, budget control, production timetable, status reporting, client/project team coordination, and quality assurance

●Responsible for client needs assessments, production specifications, problem resolution, product

releases, maintenance and on-going support

Certifications and Training

●Enovia PLM training (framework and various modules) 2013-2016

●PMP Certification Prep Training - 2012

●PMP-Agile Certification Training - 2012

●Situational Leadership Training - 2009

●Certified Lotus Notes Professional – 2004

Tools & Technology

Languages:

HTML, CSS, JavaScript, jQuery, AJAX, Java, .NET, PHP, Coldfusion, Classic ASP, Visual Basic, C#, LotosScript, TransSQL, XML, numerous APIs

Operating Systems:

Windows

Database Systems:

Microsoft SQL, MySQL, Microsoft Access, Lotus Notes

Document Management:

Microsoft Office, OpenOffice, Adobe Acrobat Professional

System Design:

Microsoft Visio, Xmind

UX/UI Design:

OmniGraffle, Basalmiq, Microsoft Visio, Proto.io

Project Management:

Microsoft Project, Salesforce.com, Basecamp, Enovia PLM

Web Design:

Adobe Creative Suite, Notepad++, Camtasia, Adobe Flash, Adobe Captivate, Lectora, Subversion, Visual Studio

Graphic Design:

Adobe Photoshop, Adobe InDesign, Adobe Lightroom, Adobe Pagemaker

eLearning:

Lectora, CourseMill, MyLearning, Adobe Captivate, Camtasia, Adobe Flash

Volunteer Experience

Crossroads Church – Oakley Campus

●Facilitator for Undivided Racial Reconciliation program - 2016

●Prison Ministry at Lebanon Correction Institution - 2016

●Small group leader for BRAVE Journey – 2015/2016

●Video team member – 2014/2015

●GO Cincinnati participant – 2012/2013

●Numerous other projects within the church

Help-Portrait Photographer

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