Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

TODD

LAFLAMME

**** ********* ****, ********, ** 56401 (C) 907-***-**** *********@*****.*** Dependable Office Manger/Customer Service Personnel bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Interested in a career, not just a job. Strongly motivated to lead by example while still being able to recognize and utilize the skill sets of other supervised personnel efficiently and effectively. Full health benefits are already established independently. Exceptional interpersonal communication

Effective leader

Organized

Consistently meet goals

Efficient multi-tasker

Client account management

Budget development

Employee scheduling

Project management

Deadline-oriented

FEBRUARY 1999-DECEMBER 2016

Office Manager Northern Meats, Inc. Anchorage, AK 99518 Managed daily operations of office, warehouse and transportation personnel including: Directly coordinated all customer service orders, sales and deliveries Scheduled, invoiced and coordinated delivery of product directly with and to customers Successfully provided productive, timely and positive customer relations Initiated perishable product procurement, receiving, inventorying and storage Successfully managed personnel to increase the overall efficiency of business operations

Posted company gross daily, weekly and monthly sales. Assisted with accounts receivable and other daily, weekly and monthly financial procedures. Streamlined inventory procedures and product data storage with the design and implementation of Excel spreadsheets.

EDUCATION

JUNE 1986-JANUARY 1999

Fisheries Biologist Alaska Department of Fish And Game Anchorage, AK 99518 Spearheaded all aspects of in-season and post-season salmon fisheries related field research activities including:

Project budget development and implementation

Procuring equipment and supplies within an allocated budget Successfully and effectively managed all aspects of project operation Personnel hiring

Scheduling personnel work responsibilities

Managed personnel during stressful and less than ideal living conditions Data gathering and quality control of field operations Accurate and timely data analysis and reporting

Thorough and conclusive post-season data analysis, compilation and journal reporting. Successfully and effectively interacted with multi-cultural peoples in remote locations during sometimes stressful and confrontational events.

1985

Bachelor of Science: Wildlife Management

University of Alaska, Fairbanks, Fairbanks, AK

1980

Associate of Science: General Business

Northwestern Connecticut Community College, Winsted, CT

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