Home based, ESL Teacher
Resume:
Ma. Charissa Canoy Bernardo
Objective
-Mark a major contribution in the achievement of corporate goals and vision
- Develop self and others in the areas Quality Service and Cleanliness, Sales, Profit, People Training and Development, quantitative and qualitative goals.
Experience
Year of 2016
Management Consultant to Restaurants
On line ESL Teacher – Topica Native
Mystery Shopper – Car Dealer and Restaurants
February 2015 to April 2015 Twelve Cupcakes Phils.
Consultant
August 2013 to January 2015 Twelve Cupcakes Phils.
General Manager
Over-all in charge of business operations - 4 local stores
July 2010 to December 2012 Dunkin Donuts
Operations Director
In-charge of 68 company outlets
In-charge of 99 ministops, dealers and chainstores
Directly responsible for adherence to the Dunkin Donuts standards on QSC, Sales Target and ensuring profitable operations
January 2008 – June 2010 Chroma Disegno
Entrepreneur
In-charge of Sales & Marketing of fashionable accessories
Handles Bazaar and Advertising
October 2005 – January 2008 Doughnut People Inc.
Operations Director Go Nuts Donuts
Overall in-charge of company and franchise stores.
Screens and shortlist franchise applicants.
Scouts for potential sites.
February 2005 – September 2005 Rustan’s Commercial Corporation.
Store Operations Manager Rustan’s Makati
Responsible for the daily operations and the overall financial performance of the store with the objective of attaining sales and profitability goals.
June 2004 – December 2004 Dencio’s Food Specialist Inc.
Senior Operations Manager Dencio’s Restaurant
Handles operations for both company and franchise owned stores with a total of f 18 stores
Supervised 3 Area Managers
In-charged of opening Dencio’s Brittany Bay ( Sucat Road ) in November, 2004
March 2003 – March 2004 Mocha Blends Corp.
Operations Manager
Handled operations and training of all Mocha Blend’s outlets
January 1994 – January 2003 McDonald’s Philippines
Operations Manager
Provided leadership, coaching, and direction to the McOpCo team, in order to maximize the long term sales and profit potential of each restaurant. Builds positive business relationship with McOpCo Operations Consultants and Restaurant Managers.
Supervised 5 – 6 Operations Consultants with a total of 28 – 35 restaurants
January 1992 –December 1993 McDonald’s Philippines
Operations Consultant
Develops, trains, rewards and recognizes the result of all levels of restaurant employees. Handles 4 to 6 McDonald’s stores.
January 1990 – December 1991 McDonald’s Philippines
Store Manager
Handles operations of a single McDonald’s store.
1991 Outstanding Store Manager Awardee
1991 Dean’s List Basic Management Course
June 1988 – December 1989 McDonald’s Philippines
Assistant Manager
Handles different shifts and specific responsibilities in the store, such as ordering, training and scheduling.
1989 Dean’s List - Intermediate Management Development Program
1988 Dean’s List- Basic Management Development Program
September 1986 – May 1988 West Villa Foods Corporation
Shift Manager / FSC Rater
floor supervision, manpower scheduling, ordering
March 1986 – August 1986 Jollibee Foods Corp.
Part-time Crew
Cashier
Education
June 1982– March 1986 St. Scholastica’s College
Bachelor of Science in Commerce Major in Business Management
June 1978– March 1982 Stella Maris College
Secondary Level
June 1972-March 1978 Stella Maris College
Primary Level
Seminars Attended
FOREIGN TRAININGS AND SEMINARS
Operations Mid-Management Recognition Trip Thailand, Oct 2002
Market Exposure, Mc Donald’s Indonesia Indonesia, Feb 2001
Market Exposure, Mc Donald’s Taiwan Taiwan, Nov. 1998
Market Exposure, Mc Donald’s Canada Vancouver, Canada, Jun 98
Advance Operations Course Recycle Chicago,U.S.A. June 98
Restaurant Managers Convention Tokyo, Japan, 1997
Store Managers Convention Malaysia Oct. 1997
Market Exposure, Mc Donald’s Australia Australia, July, 1996
Store Managers Convention Malaysia, Oct. 1996
Asia Pacific Combined Operations Seminar Singapore, July 1995
Market Exposure, Mc Donald’s Hongkong Hongkong, July 1994
Market Exposure, Mc Donald’s Singapore Singapore, Sep, 1993
Area Supervisor’s Class Chicago USA-Apr 92
Market Exposure, Mc Donald’s Hongkong Hongkong, Oct, 1992
Asia Pacific Store Manager’s Convention Malaysia, Oct. 1991
Advance Operations Course, Hamburger University Chicago USA-Jan 91
Asia Pacific Store Manager’s Convention Thailand, Sept. 1990
LOCAL TRAININGS AND SEMINARS
Pranic Healing Workshop RTC Cubao-July 2005
Leadership Development Program Tagaytay – Feb 2005
Train the Trainers Workshop Makati – Sept 2004
Achieving Work-Life Balance Makati – June 2004
Partnering Practices Pasig – April 2001
Mc Donald’s Operations Department Planning Session Makati –Nov 2000
Henny Penny Model Makati – Oct 1999
On the Level Feedback, Feedback that Works Makati – Aug 1999
Serve Safe Class, Mc Donald’s Trng. Center, Nov. 1998
Sexual Harassment in the Workplace Trng. Center, Dec.,1996
Local Store Marketing Convention Baguio – Oct 1996
Covenant Leadership Adventure Laguna – Jan 1996
Operations Consultant Coaching Session Makati – Nov 1995
Ron Kaufman, Delivering excellent Service Makati – Oct 1995
Store Manager’s Convention, Cebu – Oct 1995
Media Relations Training Program Manila – Jul 1995
Store Manager’s Convention Cebu – Oct 1994
Work Attitude Program Makati, July, 1994
Customer Enhancement Class Makati, Sept 1993
The Corporate Values Program Makati, July 1993
Intermediate Management Dev Program Makati – Mar 1992
Basic Management Course Makati – Sept 1991
Basic Operations Course(Recycle) Makati – May 1991
Operations Certification Class Makati – Sept 1990
Local Store Marketing Workshop Makati – July 1990
Applied Equipment Course Makati – Feb 1990
Intermediate Operations Course Makati – June 1989
Assistant Manager’s Convention Cavite - 1989
Basic Operations Course Makati - Sept 1988
Hobbies
Swimming, watching movies with my kids, yoga
References
Dino T. Francisco Chief Operating Officer
Dunkin Donuts
Melanie Salazar SVP for Operations
McDonald’s Philippines
Rosemarie Limgenco Owner / Operator
Blue Magic Gift Shop
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