Customer Service Management

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Schedule, coordinate, and track all rail movements and cost in and out of the Refinery; including propane, butanes, heavy oils, coke, toluene, and other products.

Provide routine data entry and other support services to the “Yields Analyst” (Coordination & Economics Analyst) role. Other support services may include the following on an ad hoc basis:

Generate a daily inventory report using SIGMAfine

Generate refinery mass balances and reports using SIGMAfine

Generate and submit DOE (EIA) reports

Complete monthly financial and governmental reports

Support Clean Fuels reporting activities, including the self-audit program

Cross-train with the Yields Analyst role for mutual vacation relief and other short-term vacancies

Responsibilities:

The Analyst may be responsible for:

Frequent telephone and email contact with Refinery Operations, Finance, and Planning groups, Commercial group (Houston and Calgary), other refineries, various customers and suppliers, other contract personnel

Entry of rail movement data into SAP (Sales & Distribution module) accounting system

Preparation of Bills of Lading for shipments

Scheduling and coordinating railcar movements, loading, and unloading activities within the refinery

Assisting Transportation in managing the Billings railcar fleet logistics

Tracking railcar movement and coordinating railcar availability, to accommodate changes in refinery operations and other events

Assisting Yields Accounting with receipt and shipment accounting

Monitor rail costs and long term logistics and advise Refinery Management on optimization opportunities and planning issues

Monitor and research Federal, State, and Company rules and regulations related to rail loading, unloading, shipping, etc, and advise and assist other Refinery departments in those areas

Assist and coordinate with other personnel in the Optimization, Planning & Economics group

Reviewing local rail-related charges for accuracy and submit to Transportation for payment

Calculating railcar load volumes

Basic / Minimum Qualifications:

Legally authorized to work in the United States on a regular full-time basis without restrictions.

High School diploma/GED

Strong Microsoft Excel skills

Excellent organizational skills and attention to detail to support complex scheduling and coordination activities

Commitment to meet deadlines under sometimes demanding time schedules

Strong interpersonal and communication skills, able to establish and maintain good working relationships with a wide variety of people: refinery and corporate personnel, customers, vendors

Logistics or accounting background is a plus

Familiarity with refinery or similar industrial processing operations and/or rail scheduling is a plus

DOT certified (training for certific

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