Customer Service Sales

JOHN JOSEPH PIRIA

*** ******** ******, **** *******, NY 10573

Mobile: 914-***-**** Home: 914-***-****

Email: ********@*****.***

OBJECTIVE

Entry level position

SUMMARY

Strong organizational skills; motivated self-starter; hard worker; dependable; responsible; team player, personable; work well in independent and collaborative situations.

PROFESSIONAL EXPERIENCE

Technical Delivery Specialist May 2015 - Present

Intercontinental Exchange

White Plains, NY

Ensure accurate and efficient order entry into MACS system.

Creation of adjustments and credit requests for all orders generating credits.

Generate ad-hoc reports in regards to MACS/Salesforce to facilitate projects impacting the client base.

Proactively support the creation/building of long-term relationships with customers.

Effectively analyze situations and apply proper resources to solve customer problems/complaints in an effort to satisfy customer.

Coordinate technicians for all project scope implementations (networks and equipment).

Act as back up to fellow Sales Support/Delivery Specialists.

Assist in compliance requests to adhere with Stock Exchange policies

Maintain all metrics for all current sales/upgrades under management.

oInstallation checklists & time frames, exchange relations, contract processing, payment, etc.

Account management.

Troubleshooting customer issues and concerns.

General Laborer April 2016- Present

LP Roofing

Bronx, NY

Cleaning and preparing a job site.

Loading and delivering materials.

Using a variety of tools and machines i.e. blowtorches, levels, lifts, power drills, grinders, saws, pressure washers, and water spraying equipment.

Set up and take down ladders, scaffolding, and other temporary structures.

Receiving Associate April 2016 - Present

The Home Depot

Port Chester, NY

Inventory records.

Safely utilize forklifts and power jacks to move warehouse materials according to proper safety instructions and as directed.

Unload and sort merchandize from the truck.

Bring sorted merchandise to set isles.

Make sure receiving is clean, neat and all trash is thrown out.

RTS Delivery Technician March 2010 – May 2015

Interactive Data

White Plains, NY

Responsible for all daily mailroom activities.

Handle all aspects of the stock room and all inventory of equipment.

Perform configurations and building in regards to computer servers.

o Servers include Dell R620, R610, R510, R620, 1950 and 2950.

o Installing Linux operating system.

o Replacing Toubleshooting servers.

Sales Associate January 2014 – September 2015

CVS-Pharmacy

Rye, NY

Responsible for all aspects of the customer service department.

Handle the stocking and re-stocking of items on the sale floor.

Perform maintenance and cleaning in regards to the sales floor and the stock room.

Active in unloading truck shipments.

Inventory control.

CERTIFICATIONS

OSHA Certified 10Hr (Sept 2016)

Construction

360Training.com

Licensed Security Guard (Jan 2015)

Gold Shield Training Center

40 W 1st St Mount Vernon, NY 10550-3035

SOFTWARE/SYSTEM SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Proficient User of Microsoft Vista and XP

Fed-Ex Ship Manager

Linux operating system

Unix

EDUCATION

Briarcliff Manor High School

Briarcliff Manor, NY 10510

High School Diploma - 2007

REFERENCES

Available upon request

Contact this candidate