Technical Support Active Directory
Resume:
Thomas H. Stuart
Manasquan, NJ 08736
732-***-**** (cell)
Tomstuart963gmail.com
Microsoft, A+ and Security + certified Network Administrator and End User Technician with over 10 years of experience in a multi user environment, which numbered to as many as 4000- 5000 users. Skilled in Tier I – Tier III support, and Windows server administration, was consistently recognized by customers and supervisors for service and dedication. Can work in a team environment and independently.
Technical Skills
Microsoft Windows, Windows Server 2003, Active Directory, Microsoft Terminal Services, Microsoft Exchange, Microsoft Office (all applications including Access/SQL database management), Ghost deployment, Microsoft SMS, Retina and Harris STAT, Microsoft EFS, GoverLAN, Remedy.
Security Clearances Held – Top Secret (current)
EPS Tier I – II Helpdesk Support. October 2012 – November 2015
Providing Tier, I – II Helpdesk/Phone Support.
Walked users thru connecting computers wirelessly at home when they are working remotely.
Remoted into PC’s using GoverLAN software.
Log customer requests into Remedy database.
Submit weekly/monthly reports regarding trouble calls.
Creating and modifying Active Directory accounts and Exchange accounts, print queues, machine accounts.
Troubleshooting network connectivity issues.
Multimax/Harris IT Services - Network Admin/Desktop Support (2005 – 2011)
Provide Tier I – III technical support and network admin to a centralized IT support center,
including on-hand and remote computer support (SMS) imaging computer systems,
troubleshooting/repairing hardware and software problems.
Installing computer software, setup network printers and scanners, desktop & laptop
computers, VPN setups, and network connectivity issues.
Setup and troubleshooting of PKI systems and EFS (file encryption), writing script files for
automation (installing software, backing up files).
Proficient use of Harris STAT and Retina IAVA software and SMS to install updates to anti-virus, and applications and Windows.
Blackberry setup/support and creation of BES accounts.
Create/modify Active Directory and Exchange accounts, print queues, machine accounts
Sytex Inc - Systems Administrator (2004 - 2005)
Provided Tier I – III technical support and network administration
Created and modified Active Directory accounts and Exchange accounts,
print queues, machine accounts
Proficient use of Harris STAT software and SMS to install anti-virus
updates and operating system/application updates.
Installed software, network printers, scanners, desktop and laptop computers, VPN setups.
L3\ILEX Systems, Computer Technician (2003– 2004)
Provided Tier I – Tier III technical support and network administration.
Created and modified Active Directory accounts and Exchange accounts, print queues, machine accounts
Blackberry setups and creation of BES accounts.
Proficient use of Harris STAT software and SMS to install anti-virus updates and operating
system/application updates.
Installing computer software, setup network printers and scanners, desktop and laptop
computers, VPN setups
Educational Background and Certifications
B.A. Computer Science – Stockton State College
A.A. Computer Science – Ocean County College
Comptia Security Plus
Comptia A+
MCTS
Contact this candidate