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Engineer Customer

Texas, United States
January 30, 2017

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Louis DiMillio

**** ******* ***** ****: 972-***-****

Plano, Texas 75023 Email: ldimillio@yahoo.


OBJECTIVE: Telecommunications professional focusing on the areas of voice systems, unified communications. I consider myself a multi-task and organized individual with a customer-focused background- but keeping in tuned with the business aspect of the environment. Experienced leading projects from design to implementation with effective and smooth transitions.


Knowledge of Protocols: VoIP, SIP, SS7, ISUP, TCAP, PRI, PRI, CAS.

Knowledge and architecture of the VOIP platform. (C20/GWC/ERS8600/PASSPORT/CMT)

Genband Media Gateway (G9/T8000/G6/G2)

Acme Session Border Controller (SBC), and Sansay and Adtran


Telastic Hosted PBX (TBC)



VoIP Engineer

VoIP Platform Engineer responsible for leading and participating in the engineering, configuration, installation, maintenance of the companies Voice over IP (VoIP).

Provision new customer’s turn ups on the Impacts network infrastructure platforms (Veraz, Sansay and Acme SBC).

Adtran- provision customer’s configuration on the Adtran perform test and verify configuration will boot up.

TNCI 2012 –2015

VoIP Engineer

Providing Tier 3 technical supports on media gateway controllers and media gateways for the network.

Configure and test new customer orders for the Impact network within the Genband switches and also including Genband SBC and Acme systems and Telastic Platform.

Genband Inc 2010 –2012

Global Product Support Engineer

Providing customer-satisfactory and timely technical supports on gateway controllers and media gateways in areas, such as signaling, call flows messages, protocol troubleshooting, equipment configuration, provisioning, translation, capacity and performance.

Gateway Controller (C3) Media Gateway (8000/G9/G6/G2)

Nortel 1999 - 2010

Product Test Engineer- Verizon Business

Developed and executed customer test plans which included integrated software and hardware test cases on VOIP applications.

Knowledge and architecture of the VOIP platform. (C20/GWC/ERS8600/PASSPORT/CMT/MDM)

Large Office Tester - MCI 1997 – 1999

Tested software and hardware on the Voice over IP (VOIP) network to identifying product deficiencies.

Performed system validation and customer support of both the software and hardware to multiple VOIP components during upgrades.

Product Test Engineer- Sprint 1995 - 1997

Generation and execution of test plans and First Application System Test Lab (F.A.S.T.) verify and assure quality of Sprints DMS-250 and DMS STP switches.

Sl-100 Emergency Technical Support Engineer 1992-1995

This included support and troubleshooting of all hardware, firmware and software components with in Northern Telecom SL-100 systems and associated XPM’s.


USAF Digital Telephone Switching CourseCCNA 1 : “Networking Basics”, CCNA 2 : "Routing Protocols and Concepts" CCNA 3 : "Lan Switching and Wireless", CCNA 4 : "Accessing the WAN"

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