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Test Cases Customer Service

Rochester, New York, United States
January 30, 2017

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585 *** ****



With 11 years in software, I have collected the experience and tools needed to know what it takes for companies to maintain and release quality product to market. My objective is to find opportunity in a company who thrives off innovation and forward thinking in the fast pace world of Technology.

High Level Skills

Software Quality Assurance.

Giving Software Demos.

Training End Users.

Technical Writing.

Designing and maintaining QA Labs.

Creating and Executing dynamic Test cases and Environments.

User Experience.

Customer Service.

Windows 7, 8, 10, Server 12, OSX.

Mobile Device Testing.

API Testing.

Isolate, Reproduce, Analyze and Prioritize software bugs.

Writing User Guides, Online help HTML, and workflows.

Configuring Clients, Servers and Hardware.

My Go to Tools

VM Ware - Virtual Machines – QA and demo machines.

SQL Server & Management Studio – QA and troubleshooting.

Microsoft Office – User Manuals and Release notes.

Adobe - Marketing

Oxygen HTML Editor – Technical Writing

Bugzilla – Bug Tracking – QA

Zoho CRM – Customer Request Ticket Tracking

Pivotal Tracker – Agile Software Development release tracking. JEFF MCGARY 2

585 *** ****


Professional Experience


Mavin Technologies - Access Control Software Manufacturer and Integrator. 12 Aqueduct St. Rochester NY.

Start Date: 4/1/13

Title: QA Lead, Field Sales Engineer, Professional Service Engineer, Technical Writer, Technical Support. Day to day responsibilities:

Determine Software release quality and readiness using agile methodology. Server, Client, Mobile and API Testing.

Update/Create Test Cases.

Execute Test Cases.

Work closely with developers to ensure quality builds and successful integrations. Manage, Update and assigning bugs through tracking software and product meetings. Execute software demos to prospect clients.

Training end users on new product and updates.

Create Release notes, marketing material and user documentation. Technical Support, on site or remotely.

Demo Software and Features through webinars and Trade Shows. Accomplishments:

Built not only the QA lab, but the mentality and procedures that come with software testing and maintaining quality product in market.

Personally upgraded entire systems on some of the biggest Museums on the East Coast. Trained Multiple End Users on updated UI – workflows. Lead successful Software Demos at:

ASIS Chicago 2013, ICS West Vegas 2014, HSPA D.C 2014, ASIS Atlanta 2014, ICS West Vegas 2015. Introduced a sales channel through connecting our company with a government funded test site. JEFF MCGARY 3

585 *** ****


Past Experience


Webster NY.

Date: 1/12 – 4/13

Title: DFE Integration Server Technician.

Day to day responsibilities:

Configure Printer – Server – Client Test environments. Manage the QA Lab supply and waste.

Analyze bug reports found in the System Testing lab, and overseas. Create and execute customer environment test cases. Analyze Servers that were RMA’d from the customer. Xerox

Webster NY.

Date: 6/10 – 6/11

Title: Senior Key Operator.

Day to day responsibilities:

Execute advanced test cases on a wide variety of Xerox printers and Integrations. Find, Isolate and reproduce bugs found in testing. Install Software and 3rd party applications/plugins. Xerox

Henrietta and Webster NY.

Dates: 9/05 – 12/09

Title: Key Operator.

Day to Day Responsibilities:

Execute Test Cases on a wide variety of Xerox Printers and Integrations. Perform Test Cases and return results in Temperature controlled chambers. JEFF MCGARY 4

585 *** ****




High School Regents Diploma, Greece Odyssey Academy 2004. Monroe Community College and Bryant and Stratton Credits in IT. Currently taking Business and English classes at Monroe Community College, Fall 2016. References

Upon Request.




Primary (585) *** ****

35 Bluefield Manor

Rochester NY, 14612

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