Customer Service Technician
Resume:
John Hurd
Unit **
Waterford, CT 06385
*********@*****.***
Dear Hiring Manager:
I am responding to the job posting for the service position. I have attached my résumé for your review.
For over twenty five years I have been a certified Service and Installation Technician for seal-system refrigeration and air conditioning, and I am a Service Technician of all domestic appliances. I am very adept at electrical schematics and diagrams. I have worked on low voltage control systems
(24v), single phase and commercial 3 phase systems and have a sound understanding of electrical systems and machinery. I am a very detail-oriented person. I have worked in commercial building maintenance for about ten years. I was employed with C&S Wholesale Grocers in Brattleboro, Vermont for over five years in the maintenance department. My duties included repairing product shelving (certified welder, the original reason they hired me), working on lift trucks, pallet jacks etc. (all 36 and 72v systems). I also had other duties including replacing outlets, working on lighting, conveyors, etc.
Recently, I worked in property maintenance at the U.S. Naval Submarine Base in Groton, Connecticut as a Maintenance / Refrigeration Technician. I specifically worked at the Navy Exchange Department Store (NEX), the Navy Lodge Hotel, the Dolphin Mini Mart, the NEX Gas Station and the NEX Appliance Store. I performed many different tasks, as needed, in addition to refrigeration service calls which included electrical, lighting repair, minor plumbing issues, snow removal and painting. Through my many years in customer service, I have dealt with people from all walks of life at thousands of service calls. I've enjoyed that aspect of my job very much. I am a very patient and discreet person and handle all situations with diplomacy.
I am ready to move on to a different occupational trek completely yet remain in customer service. I think this position would be a perfect fit for me. I believe I would be an asset to your company. Please call me if you have any questions. Sincerely,
John Hurd
John Hurd
Central Village (Plainfield), CT
860-***-**** ● *********@*****.***
Mailing address: 310 Boston Post Rd., Unit 71, Waterford, CT 06385 PROFICIENCY / CORE SKILLS:
Seal system repair of refrigeration and air conditioning, compressor installation, reading electrical schematics, customer service, troubleshooting
CERTIFICATIONS / LICENSES / CLASSES:
o Service & Installation Technician for Air Conditioning
North American Technician Excellence (NATE) Certification Exam o EPACertification
Type I: Small Appliance
Type II: High Pressure & Very High Pressure Appliances o Chicago Technical School at Hoffman Estates, Chicago, IL
Attended May 11 - 22, 2015 for A&E - Graduated
EMPLOYMENT:
A&E Factory Service March 2015 to March 2016
650 Hilltop Dr., Warwick, RI
Territory: Eastern & Central Connecticut, Rhode Island, Massachusetts Service Technician
o Repaired residential refrigeration equipment
Reference: Paul Broadmeadow, District Manager - 401-***-**** Ace Appliance & Refrigeration Service September 2007 to February 2015 Territory: Eastern Connecticut
Service Technician
o Repaired residential and commercial appliances
o Repaired residential air conditioning
Navy Exchange (U.S. Naval Submarine Base) February 2008 to September 2013 Groton, CT
Service Technician (part time)
o Repaired refrigeration equipment
o Did general building maintenance as needed
o Electrical repair - CFCI outlets, etc.
o Maintained lighting and ballast
Appliance Doctor September 2001 to December 2005
Naples, FL
Service Technician
o Repaired residential and commercial appliances
o Repaired residential air conditioning
Detek September 2001 to December 2005
Self-employed / Principal Owner
Southwestern Florida
Licensed House Inspector
o Did inspections:
Structural, electrical, plumbing, roof integrity, appliance Home Tech Consolidated September 1989 to September 2001 Naples, FL
Lead Technician / Field Supervisor
o Repaired residential and appliances
o Repaired residential air conditioning
o Supervised and trained new employees
o Won “Elite Technician” award 7 times
C & S Wholesalers June 1984 to July 1989
Brattleboro, VT
Maintenance
o Maintained and repaired forklifts and pallet jacks o Changed and maintained 36 & 72 volt batteries
o Welded storage shelves and racks
Prior to 1984
General Dynamics, Electric Boat Division
Groton, CT
Structural Welder
o Mirror welding
o Structural welding
o Air arcing
Brennan Weldment
North Walpole, NH
Structural Welder
o Worked on nuclear waste disposal tanks
MORE REFERENCES FURNISHED UPON REQUEST
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