Information Technology Team Leader

Vicky C. Waldrop

**** ******** **. ******, ******* 36606 * Phone: 251-***-**** * Email: ************@*****.*** Summary

Client Focused and Technically-advanced information technology specialist successful in software administration and data communications. Detail-oriented and deadline driven Graphic Designer experience in marketing design and development for a broad-range of clients.

Qualifications

Web Content Management

Strong Analytical Skills

Document Management

Customer Needs Assessment

Knowledge of Streaming Video Platforms

Client Relationships Management

Strong Communication Skills

Real Time Video

Seminar Customer Training

Quality and Productivity Management

Understanding Network Installation

Accounting Principle

Macintosh / Personal Computers

Illustration Techniques

Technical Help Desk Experience

Web Content Management

Local Remoter Systems Support

Proficiency In TCP/IP Protocols

Extensive Knowledge of Inkjet and Laser

Printers

Technical Skills / Software

Skill Level Years Last Used

Photoshop Expert 6 Current

Illustrator

Quark

Dreamweaver

Expert

Experience

Experience

10

6

6

Current

2012

2012

Microsoft Word

Excel

Expert

Experience

12

6

Current

Current

CorelDraw Expert 10 Current

Accomplishments

Print Graphic Support

Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyer's, data sheets, technical documentation and many other printed materials. Strategy and Planning

Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.

Website Design

Created accent graphics, banner ads, icons, animations, product templates and logos using CorelDraw, Photoshop and Illustrator.

Team Work

Collaborated with small team to design and implement enhancements for 14 projects which reduced call volume 30%.

Work Experience

January 2015 - Present

IT Consultant – Mobile, Alabama

Position Held- Information Technology support and Graphic Imaging Software training

PC platform support – Formatting, re-formatting disk space.

Troubleshooting PC issues

Installing software

Device Installations and networking Peripherals for PC and Mac end users

Remote Imaging software training including color management for printing June 1st, 2014 to January 2015

Xerox – Mobile, Alabama

Position Held- DCA (Docucare Associate) / Print Shop @ MCPSS

Coordinates activities of personnel engaged in preparation of station network program schedules

Print Graphic Support

Reviews print schedules in advance issues daily corrections and insure all Mobile Public School System printers are online and determine fault measures as needed

Arranges for network scope to bring new printers online. Install, mapping printers, configure and monitor for errors. Troubleshoot problems and assign service calls as needed.

Notifies traffic department of install or cancel programs originating at points remote from server station.

Advises affiliated stations regarding their schedules and consumables

Examines expenditures for consumables to define compliance with budgetary restrictions, billing and

chargebacks.

Prepares and coordinates consumable order forms insuring supply demands are met for Mobile County

Public School Systems in accordance to budget. Including meeting shipping deadlines, packing and

labeling. Arranges for office space equipment and supplies.

Print shop operations

April 2, 2012 to September 26 2014

Xante – Mobile, Alabama

Position Held – Technical Support

Setup and Support Oki-Data and Ricoh Printers Modified for customer production printing.

Support iQueue Software and training; Remote support to include networking support

Color match and Product solutions for customer specifications.

Off-site setup and technical services when required. May 2006 to April 2, 2012

Conde Systems, Inc. - Mobile, Alabama

Position Held – Senior Technical Consultant, Product Template Design and Trainer

Sublimation and Printer Technician / Training - Duties include: Setup and troubleshoot Sublimation Systems for small businesses and company chains across the world. After Hours and Remote Support.

Create all Product Templates Company Instructional Videos Technical Instructions Web Layout Extensive Knowledge of Digital Imaging Software of all Versions (Adobe Suite; Corel Draw; Novelty Pro; Mural 8; etc

Customer on-site Training and Webinars

March 2000 to March 2008

United States Navy Reserves - Pensacola, Fl

Positions Held

Information Technology (COM-MIDEast Forces) – Shore to Ship Communications

Cargo Handling (NCHB-13 Battalion) – Crane Operator

Destroyer Squadron Six – IT Administration

January 2004 to January 2005

Konica Minolta - Mobile, Al Mobile, Alabama

Position Held - Forklift Operator, Logistics

January 1996 to January 2001

Afco-Bosch - Anderson, South Carolina

Position Held - Production Technician

Troubleshoot and repair automated production equipment in assembly department with 3- second interval production ability of 23,000 fuel pumps a day

Recognize QS9000 and 5S policies for industry

Production and assembly, Team Leader

Statistical Process Control, Repair Production Equipment- (robotics; laser welders; inject systems; hydraulics; pneumatics; electrical motors...etc January 1987 to January 1996

Sagem Inc. Greenville, SC.

Position Held - Cell Technician/Team Leader

Observe, troubleshoot and repair automated equipment in complete assembly department (clean room) consisting of 23 associates.

Production and assembly, Process Control, Injection Molding Machines, Recognize Clean Room Policies, Team Leader Statistical Process Control (including repair of gaging devices) Repair Production Equipment- (robotics; laser welders; inkjet systems; hydraulics; pneumatics; electrical motors...etc Problem Solving Skills, Correlation of Fuel Injector Setting Equipment for Dynamic and Static Control, Supervise and Reject Analysis Reports. Education and Training

Aug 2003 - 2011: Spring Hill College Mobile, Alabama - BA Majors: Computer Graphic Design

Aug 2003 - 2011: Spring Hill College Minors: Studio Arts & Communication Arts

Aug 2001 - Aug 2003: Faulkner University Mobile, Alabama - Associates in Computer Science

1997-1999: Tri County Technical College Anderson, South Carolina

1993-1996: Greenville Technical College Greenville, South Carolina Professional Memberships:

American Legend

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